HeyShape sells premium shapewear, bodysuits, wireless bras, and activewear designed to boost confidence and provide comfortable support for all body types. They offer products on their website with straightforward purchasing options, including secure payments. Subscriptions or ongoing billing aren't prominently advertised as part of their main business model, but customers might encounter charges related to orders or shipping. If you're seeing a charge from HeyShape, it's likely from a purchase you made on their site or a payment for one of their shapewear products.
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The company does not provide a direct subscription cancellation process or self-service option on their website, requiring users to contact support by email. The policy states orders cannot be canceled once placed, which adds to the difficulty and frustration for consumers trying to cancel subscriptions or memberships.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Heyshape subscription.
How to Cancel Heyshape: Step by Step
If you purchased through Credit Card:
- Log in to the Shape platform.
- Navigate to Billing under the Admin tab.
- The Billing page will show your current subscription details.
- Go to the Subscription Details section and click Change Subscription.
- Scroll to the bottom of the Subscription Settings bar and select Delete Subscription.
- Click Delete Subscription to cancel your subscription.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Name at the top of the screen.
- Select Subscriptions.
- Find and tap on your Heyshape subscription.
- Select Cancel Subscription and confirm.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Find your Heyshape subscription.
- Tap Cancel Subscription and confirm.
Tips & Tricks for Canceling Heyshape
- Email support and keep detailed records of every communication in case of disputes or refunds.
- Call the company directly to speak to a human representative if online cancellation methods fail.
- Send screenshots of your cancellation requests to customer support as proof.
- Use PayPal for the subscription if possible, so you can stop payments through PayPal if the company is uncooperative.
- Cancel on desktop rather than mobile and disable ad-blockers/extensions that might interfere with the process.
- Check your bank app for the option to view and cancel direct debits associated with the subscription.
- Call your bank or card issuer to block future charges from the subscription service.
- Report bad business practices to the FTC at https://reportfraud.ftc.gov/#/ if you encounter suspicious or fraudulent behavior.
- Always cancel before the renewal date to avoid unwanted charges and complications.
Heyshape Customer Service Info
If you need assistance, here's how you can get in touch with Heyshape's support team.
Cancel Heyshape Script
Script
Copy
Dear Heyshape Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, effective immediately. Unfortunately, I have found that I am unable to continue with my subscription due to financial constraints. I appreciate the service provided but must discontinue it at this time.
Please confirm the cancellation and let me know if there are any further steps I need to take. Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
Heyshape (getheyshape.com) does not publicly provide specific details about their membership, subscription, or bill cancellation policy on their website pages including Terms of Service, Refund Policy, or FAQ. For precise information, contacting their customer support directly is recommended.
You do not need your regular password to cancel your Heyshape (HeySunday) subscription. Instead, when you want to cancel, you log in to their subscription portal using your email address, and they will send you a one-time password to your inbox for access. This means you can cancel your subscription without remembering your usual password. If you ever need to reset your regular password for other purposes, you can visit their password reset page through their main site or support channels.
- Long delivery times and orders not being delivered.
- Poor customer service with slow response times and difficulty resolving issues such as returns or refunds.
- Order delays exceeding a month with no delivery.
- Product quality issues, including poor quality and sizing inconsistencies.
- Frustration with customer service communication and complaint handling.
- Difficulty in obtaining refunds or resolutions when dissatisfied.
Heyshape does not prominently disclose any contracts, lock-in periods, or early cancellation fees on their website or in their terms. However, user reviews indicate potential difficulties with customer service responsiveness, which might make canceling or getting refunds more challenging. It's best to carefully check their refund and cancellation policies and be prepared for possible delays if you decide to cancel your subscription.
Before canceling a Heyshape subscription or membership, keep in mind that cancellation typically means losing access to any exclusive content, personalized features, or ongoing promotions related to your account. If you have active subscriptions or recurring billing, canceling will stop future charges but won't refund past payments. Important considerations include checking if you have any active orders or exchanges under the 14 to 30-day return policy. Always review their refund and return policies if you're cancelling due to dissatisfaction with products or services.
- Order number associated with your purchase or subscription.
- Email address used to place the order or register the account.
- Full name of the account holder/subscriber.
- Reason for cancellation (such as unwanted charge, no longer interested, found alternative, etc.).
- Details of the item(s) or subscription you wish to cancel (such as product name, SKU, or subscription plan).
- Photo evidence of items if returning (clear photo of all items in package at shipping facility before sending).
- Return form (to be included in package if instructed by support).
- Proof of purchase if requested by support team.
- Contacting customer service at support@heyshape.co to initiate the request.
We've actually written a step by step guide on how to get a refund from Heyshape. Check it out!
The Easiest Way to Cancel Heyshape
If you’re frustrated trying to cancel your subscription, membership, or bill from Heyshape—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Heyshape?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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