HiRoad is an insurance company that mainly offers car insurance with discounts for careful drivers who use their app to track driving habits. They also provide renters insurance. When you get an insurance quote and sign up, HiRoad automatically charges your card monthly, and your bill can go down based on rewards you earn for good driving. Through their app, you can file claims, review your bills, change coverage, and manage your policy easily.
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The cancellation process requires the user to call the Customer Care team at a provided phone number, which is straightforward and direct, thus relatively easy but requires a phone call rather than an automated online process.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a HiRoad subscription.
How to Cancel HiRoad: Step by Step
If you purchased through HiRoad:
- Contact HiRoad Customer Care Team:
- Call 888-912-9306 for direct assistance with your cancellation.
- Ask the representative to assist you with cancelling your membership or subscription.
- If you prefer online cancellation:
- Check for confirmation:
- Once your cancellation request is processed, you may receive a confirmation email. Make sure to check for that.
Tips & Tricks for Canceling HiRoad
- Call during business hours early in the week when customer service is less busy to increase chances of a smooth cancellation.
- Be firm and concise; avoid giving reasons for cancellation to prevent pushback or retention tactics.
- Use phrases like "I want to cancel immediately" and insist on confirmation without delay.
- Document every interaction including dates, times, and names of representatives spoken to for potential escalation.
- Escalate to a supervisor or manager if initial representatives are unhelpful or delay the process.
- Follow up with multiple calls or messages if cancellation is not processed within promised timelines.
- Leverage formal complaint channels or regulatory bodies if cancellation is unjustly denied or delayed.
- Freeze or cancel payment methods linked to the subscription to prevent further billing if cancellations fail otherwise.
- Be persistent but polite to avoid being stonewalled; keep records of all communications.
- Check your billing cycle and cancel just before renewal to avoid paying for an unwanted additional period.
HiRoad Customer Service Info
If you need assistance, here's how you can get in touch with HiRoad's support team.
Cancel HiRoad Script
Script
Copy
Dear HiRoad Team,
I hope this message finds you well. I would like to formally request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to maintain my current plan.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
HiRoad's cancellation policy requires members to contact their Customer Care team directly for assistance with cancelling their insurance policy. Customers can call 888-912-9306 to process the cancellation. Policies are automatically renewed unless a cancellation request is made prior to renewal.
To cancel your HiRoad subscription, you need to contact their Customer Care team directly at 888-912-9306. There is no indication that you need your password for this cancellation as it appears to be handled via phone support. However, if you do need to reset your HiRoad account password for any reason, you can do so at this URL: https://policy.hiroad.com/forgot-password. This makes it convenient to manage your account securely if needed.
- Cancelling the policy mid-term due to finding a better rate, selling the car, or moving to another state.
- Making changes to the policy that reduce the premium, such as lowering coverage limits or removing a driver.
- Insurance company cancels policy due to unacceptable risk, such as serious traffic violations or expired registration.
- Rate increases after renewal prompting customers to cancel and request refunds.
- Customer dissatisfaction with the service or coverage leading to policy cancellation and refund request.
HiRoad does not clearly state any contracts, lock-ins, or early cancellation fees on their public cancellation information, but they require customers to contact their Customer Care team to process cancellations, which could imply some level of manual intervention or potential delays. It's advisable to check policy documents carefully or confirm directly with their support if any fees or conditions apply, as they do not prominently mention a straightforward cancellation policy online.
Before cancelling your HiRoad insurance policy, keep in mind that cancellation means you will lose your insurance coverage provided by HiRoad. The policy automatically renews unless you request cancellation, so proactive cancellation is needed if you do not want it to renew. You will also stop receiving any benefits or services associated with your policy once cancelled. If you are looking to cancel, the process requires contacting HiRoad Customer Care directly at 888-912-9306, as they manage all cancellations and can assist you through the process.
- Policy number as listed on your HiRoad insurance documents or app
- Full name of the policyholder or account holder
- Address associated with the HiRoad policy or account
- Contact information (phone number and/or email) for identity verification and communication
- Reason for cancellation as HiRoad may require this
- Access to Customer Care (calling 888-912-9306 or using online chat) to formally request cancellation
- Awareness of possible cancellation fees or required notice period, as specified in your policy
- Completion of any required forms or steps as instructed by HiRoad Customer Care
- Written confirmation of cancellation (request proof for your records)
- Notification of third parties such as your state DMV or any financiers/lessors, if applicable
We've actually written a step by step guide on how to get a refund from HiRoad. Check it out!
The Easiest Way to Cancel HiRoad
If you’re frustrated trying to cancel your subscription, membership, or bill from HiRoad—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to HiRoad?
HiRoad charges may appear on your statement as variations of 'HiRoad', 'HiRoad Insurance', 'HiRoad Auto', or similar descriptors related to HiRoad's billing. Exact descriptors can vary by bank and billing system.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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