HoneyBook is a platform that helps small businesses and freelancers manage their clients, projects, and payments all in one place. They offer subscription plans starting with a 7-day free trial, then bill yearly with options to pay monthly. The plans include features like invoicing, contracts, online payments, proposals, scheduling, and even automation to simplify work. If you see a charge from HoneyBook, it's likely for your monthly or yearly subscription to use their services to manage your business, and there might be small fees if you accept payments through their platform.
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The process to cancel a HoneyBook membership is straightforward and can be completed entirely on the HoneyBook platform by accessing the Company Settings and Membership tab and following clear on-screen prompts. The entire process is user-friendly and does not require contacting support unless a refund or account deletion is needed.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a HoneyBook subscription.
How to Cancel HoneyBook: Step by Step
If you purchased through HoneyBook website:
- Log in to your HoneyBook account.
- Select your company logo from the navigation menu.
- Go to Company Settings.
- Select the Membership tab.
- Select Cancel Plan.
If you purchased through iOS:
- Open the App Store on your device.
- Tap on your profile icon at the top right.
- Select Subscriptions.
- Find and tap on Your HoneyBook Subscription.
- Select Cancel Subscription.
- Confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap on the menu icon (three lines) in the upper left corner.
- Select Subscriptions.
- Find and tap on Your HoneyBook Subscription.
- Select Cancel Subscription.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling HoneyBook
- Start cancellation process near the end of your billing cycle to avoid paying for an additional month you don’t intend to use.
- Use clear, polite but firm language stating you want to cancel and do not want any further charges.
- Document all communications with HoneyBook support including dates, times, and names of representatives.
- If not successful initially, escalate politely by requesting to speak to a supervisor or using higher-tier support channels.
- Mention competitor services like Dubsado that you plan to switch to as a rationale behind your cancellation request.
- Be aware that refunds for unused months are unlikely and prepare for cancellation with this understanding.
- If subscribed via iOS or Google Play, cancel through those platforms as HoneyBook won’t handle app store subscriptions directly.
- After cancellation, confirm you receive email confirmation and keep it for your records.
- To permanently delete account, contact HoneyBook Support specifically, as cancellation does not delete your account.
- Ignore company’s official cancellation policy wording if it seems restrictive and focus on persistence and polite escalation to get your subscription cancelled.
HoneyBook Customer Service Info
If you need assistance, here's how you can get in touch with HoneyBook's support team.
Cancel HoneyBook Script
Script
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Dear HoneyBook Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have reassessed my current commitments and believe I need to pause my account for now. I appreciate the services provided, but at this time, I have found it necessary to discontinue my membership.
Thank you for your assistance in processing this cancellation. Please let me know if you need any further information from my side.
Best regards,
Frequently Asked Questions
HoneyBook subscriptions can be canceled through the Membership tab in Company Settings, with access continuing through the current billing period. After cancellation, you won't be charged further, but you can't create new projects or send messages, though existing projects remain accessible. Cancellations for iOS or Google Play subscriptions must be done via the respective app stores, and HoneyBook offers a 60-day money-back guarantee from the start date, with refunds requiring direct support contact within that period.
To cancel your HoneyBook subscription, you need to access the Membership tab in the Company Settings section of your HoneyBook account. This means you will need to be logged into your account, so having your password is necessary to log in and manage your subscription. If you have forgotten your password, you can reset it here: https://honeybook.com/forgot-password. There is no phone or unauthenticated chat support mentioned for cancellation, so logging in with your credentials is the way to cancel the subscription.
- Price increases leading to dissatisfaction and cost concerns.
- High fees perceived as too expensive for the value received.
- Complexity and setup time, making the platform difficult to learn and requiring professional help.
- Client emails going to spam/junk folders, causing communication issues.
- Customer service responsiveness concerns and unresolved payment issues.
- Recent updates that negatively impact user-friendliness.
- Seeking alternative platforms with similar features but lower costs.
You can cancel your HoneyBook subscription at any time, and your account will remain active until the end of the current billing cycle. There are no automatic charges after a free trial, and no lock-in contracts or early cancellation fees. However, refunds are only available if you request them within a 60-day money-back guarantee window from the membership start date; after that, no refunds are provided. Be aware that after cancellation, while you keep access to existing projects, you cannot create new ones or send messages.
Before cancelling your HoneyBook subscription, it's important to know that your account will remain active and usable through the current subscription period. After that, your subscription will be canceled and you won't be charged further. You will still have access to all existing projects and information, but you won't be able to create new files, projects, or send messages. Cancelling your subscription does not delete your account; if you want it deleted, you need to contact HoneyBook Support. Also, note that if you subscribed via iOS or Google Play, cancellations must be done through those app stores. Refunds are only available within a 60-day money-back guarantee from the membership start date and require contacting support to request.
- Ability to access your HoneyBook account (login credentials including email and password)
- Access to Company Settings via the navigation menu or account profile
- Access to the Membership tab in your settings
- Knowledge of where you purchased/subscribed (directly from HoneyBook, Apple App Store, or Google Play Store)
- Ability to log in to your Apple or Google account (if you subscribed through iOS or Android) to cancel through the appropriate app store
- Email access to receive a confirmation of cancellation
- Ownership or admin status on the account, as only the account owner can cancel the subscription
- Access to HoneyBook Support (for refund requests, via the Question Mark icon in HoneyBook) and knowledge of refund policy (request must be within 60 days of membership start)
- Back up important data before account closure (project details, documents, communications)
- Inform clients/collaborators if you use HoneyBook for business communications
We've actually written a step by step guide on how to get a refund from HoneyBook. Check it out!
The Easiest Way to Cancel HoneyBook
If you’re frustrated trying to cancel your subscription, membership, or bill from HoneyBook—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to HoneyBook?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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