The Ultimate Step by Step Guide to Cancelling a Hootsuite Subscription or Membership (hootsuite.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Hootsuite is a social media management tool that helps you schedule posts, create content, track performance, and manage messages all in one place. They offer plans you can pay for monthly or yearly, with yearly subscriptions giving a discounted rate but requiring a full-year commitment. You might see a charge from Hootsuite because of a subscription for these services or add-ons like an AI chatbot to help with messaging. Payments can be made with cards or PayPal, and taxes may be added depending on your location, so if you're seeing a bill from them, it's likely for using their social media tools or extra features.
The subscription cancellation process on Hootsuite is straightforward, requiring the user to navigate to 'Plan and billing' in their account settings and select 'Cancel subscription' under 'Manage my subscription'. The main complexity is ensuring cancellation through the correct platform if subscribed via mobile app stores, but overall it is not difficult for a consumer to complete.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Hootsuite subscription.
How to Cancel Hootsuite: Step by Step
If you purchased through Hootsuite.com:
Log in to your Hootsuite account.
Go to Account, then select Plan and billing.
Select the Billing Info tab.
Expand the Manage my subscription section, then select Cancel subscription.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and select your Hootsuite subscription.
Tap Cancel Subscription and confirm your choice.
If you purchased through Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your account settings.
Select Subscriptions.
Find and select your Hootsuite subscription.
Tap Cancel Subscription and confirm your cancellation.
How to Contact Hootsuite
If you need assistance, here's how you can get in touch with Hootsuite's support team.
Persistently follow up via multiple channels if support is unresponsive, including email, social media, and website contact forms.
Contact your bank for charge disputes if Hootsuite does not respond to cancellation or refund requests.
Use clear, firm language when requesting cancellation, emphasizing you want to stop future charges immediately.
Document all communications and keep timestamps to strengthen your case if escalation is needed.
Attempt cancellation before the billing cycle renews to avoid annual or monthly automatic charges.
Leverage public forums like Reddit or Twitter mentioning Hootsuite to get quicker responses.
Mention refund requests politely but firmly if wrongly charged after cancellation attempts.
Be prepared to escalate gradually, starting with support tickets then social media, and finally payment disputes if necessary.
Avoid relying solely on the website’s cancellation portal especially if it produces errors; seek alternative contact methods.
Why Do People Request Refunds from Hootsuite
High pricing: Hootsuite's plans are considered expensive, with the Professional plan at $149/month and substantial price increases over time.
No free plan: As of March 31, 2023, Hootsuite no longer offers a free plan, making entry-level access costly for small teams or entrepreneurs.
Limited features on lower plans: The Professional plan is limited to 1 user with no team collaboration features.
User interface issues: The UI is described as clunky and buggy with few new features added over the years.
URL shortener limitations: Hootsuite forces use of its ow.ly shortener or expensive custom URLs available only on higher plans, with less portability compared to alternatives.
Poor customer support: Users report slow or unhelpful support responses, prompting some to seek alternatives with better support.
Better alternatives available: Competitors offer more features, integrations (e.g., with bit.ly), better pricing, and superior customer service.
Technical problems with cancellation: Some users face errors when trying to cancel their subscription and have difficulty getting support to resolve this.
Hootsuite Refund Script
Script
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Dear Hootsuite, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Hootsuite Refund Policy
Hootsuite allows you to cancel your subscription at any time through the account management section; the cancellation takes effect at the end of your current paid or trial period, so you can continue using the service until then. If you subscribed via a mobile device, you must also cancel through Google Play or the Apple App Store at least 24 hours before the next billing date. Additionally, after cancellation, you can restart your subscription later with your account data restored.
The Easiest Way to Get a Hootsuite Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Hootsuite—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Hootsuite allows cancellation of subscriptions or accounts at any time; however, if you have an annual subscription, the payment is non-refundable and you will retain access until the end of the commitment period. There are no typical early cancellation fees, but deleting your account results in immediate closing with no prorated refund, and canceling mid-cycle does not refund add-ons. Be aware you must cancel before the renewal date to avoid automatic renewal, which can feel like a lock-in if not monitored.
High pricing: Hootsuite's plans are considered expensive, with the Professional plan at $149/month and substantial price increases over time.
No free plan: As of March 31, 2023, Hootsuite no longer offers a free plan, making entry-level access costly for small teams or entrepreneurs.
Limited features on lower plans: The Professional plan is limited to 1 user with no team collaboration features.
User interface issues: The UI is described as clunky and buggy with few new features added over the years.
URL shortener limitations: Hootsuite forces use of its ow.ly shortener or expensive custom URLs available only on higher plans, with less portability compared to alternatives.
Poor customer support: Users report slow or unhelpful support responses, prompting some to seek alternatives with better support.
Better alternatives available: Competitors offer more features, integrations (e.g., with bit.ly), better pricing, and superior customer service.
Technical problems with cancellation: Some users face errors when trying to cancel their subscription and have difficulty getting support to resolve this.
Hootsuite account email address associated with the subscription
Account login credentials (username and password)
Access to "Plan and billing" or "Billing Info" section within Hootsuite
Role as Super Admin (required if you are part of a Hootsuite organization)
Payment method details (credit card or PayPal, if support is needed)
Hootsuite invoice number (if contacting support about a billing issue)
Billing Agreement ID (for PayPal payments, if support is needed)
Charge amount and date from your payment method (helpful for disputes or unknown charges)
Full name of the account owner (if verifying identity or account info through support)
Email addresses or domains that may have been used (if unsure of your account email)
Cancellation before the renewal or billing date to avoid further charges
For Mobile App Subscriptions: Apple ID or Google account info (cancel through Apple App Store or Google Play Store)
Separate cancellation of in-app and web subscriptions if both exist
Before cancelling your Hootsuite subscription, it's important to know that your subscription will continue with all current features until the end of your paid or trial period. After cancellation, you lose access only when that period ends. If you choose to restart your subscription later, Hootsuite will restore your account information and data to help you get back up and running quickly. Deleting your account, however, results in immediate loss of access, permanent deletion of scheduled content, and loss of all account data, so cancellation is recommended if you want to retain your data for potential future use.
Hootsuite allows you to cancel your subscription at any time through the account management section; the cancellation takes effect at the end of your current paid or trial period, so you can continue using the service until then. If you subscribed via a mobile device, you must also cancel through Google Play or the Apple App Store at least 24 hours before the next billing date. Additionally, after cancellation, you can restart your subscription later with your account data restored.
To cancel your Hootsuite subscription, you do need to be logged into your account, which requires your password. You can cancel your subscription by going to Account > Plan and billing > Billing Info tab > Manage my subscription > Cancel subscription. If you forgot your password, you can reset it here: https://help.hootsuite.com/hc/en-us/signin. There is no phone or unauthenticated support for canceling the subscription, so having access to your account password is necessary to manage or cancel your subscription.
We've actually written a step by step guide on how to get a refund from Hootsuite. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Hootsuite subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Hootsuite account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Hootsuite online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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