Horizon Cinemas offers yearly subscription packages that give customers access to movies, with discounts for longer terms. Payments for subscriptions are manual, not automatic, and must be made by a user with admin permissions during the renewal period, which starts 30 days before the subscription expires. If the payment is late, the subscription expires and reactivation may involve extra fees. Subscribers can also change their package before paying renewal and can cancel by simply letting the subscription expire, with no automatic charges. Customers might be billed by Horizon Cinemas when they manually pay for renewing these subscriptions.
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The cancellation process is relatively straightforward as users can log into their account, navigate to their profile, and cancel the subscription before the renewal cycle begins. The main complexity is the requirement to cancel before the subscription cycle starts and no automatic cancellation within an active cycle, but the process itself is simple and quick.
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How to Cancel Horizon Cinemas: Step by Step
If you purchased through Horizon Cinemas directly:
- Do not take any action to cancel the subscription. Horizon Cinemas does not require you to manually cancel your membership or subscription.
- Simply allow your subscription to expire beyond its expiration date.
- Your membership will be automatically removed from the system due to non-payment as per their subscription expiration policies.
Tips & Tricks for Canceling Horizon Cinemas
- Email customersupport@regalcinemas.com with your cancellation request, including all your pertinent account details.
- Message Horizon Cinemas on social media platforms like Facebook or Twitter for a faster response.
- Be persistent and clear in your communication, stating you want to cancel immediately and reasons like moving out of a service area may help.
- Expect no option to cancel via app or website, so direct communication is necessary.
- Prepare for offers to pause or reduce fees; if you do not accept or respond, cancellation will be processed at the next billing cycle.
- Consider removing or blocking your payment method as a last resort to prevent future charges, though this won't always officially cancel the subscription.
- Know that cancellations typically don’t take effect during the initial 3- or 12-month term, so you may be responsible for fees during this period unless in special circumstances.
- Timing your cancellation request near the end of your billing cycle can help avoid additional charges.
- Escalation beyond emailing and social media messaging is limited; persistence is key.
Horizon Cinemas Customer Service Info
If you need assistance, here's how you can get in touch with Horizon Cinemas's support team.
Cancel Horizon Cinemas Script
Script
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Hello Horizon Cinemas Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons and changes in my schedule, I am unable to make the most of my membership at this time.
I appreciate your assistance in processing this cancellation promptly. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Horizon Cinemas does not publicly provide detailed information about their membership, subscription, or bill cancellation policies on their website. For specific inquiries, it is recommended to contact Horizon Cinemas directly through their customer service channels.
You do not need your password to cancel your Horizon Cinemas subscription. Canceling is as simple as letting your subscription expire; Horizon Cinemas does not automatically charge credit cards for renewals, so no further action is needed. There is no mention of phone support or chat support for cancellation without a password, as the expiration process handles it. If you need to manage other parts of your account, you may need your password and can reset it at horizoncinemas.com/password/reset.
- High subscription costs leading to customers feeling the service is not worth the price.
- Lack of usage with customers not frequently attending movies or not using the membership benefits fully.
- Technical difficulties such as problems with the app or website making it hard to book tickets or cancel the subscription.
- Limited movie selection or restrictions on which movies can be watched under the membership.
- Unfair termination or account issues like unexpected cancellations due to alleged violation of terms.
- Better alternatives available with other cinema chains or streaming services offering more appealing options.
- Poor customer service making it frustrating to get help or resolve issues.
- Change in personal circumstances such as moving away from the area or lifestyle changes reducing cinema visits.
- Disappointment with experience such as poor cinema conditions, seating, or sound quality.
- Difficulty in cancellation process creating frustration and leading people to give up or demand refunds.
Horizon Cinemas' subscriptions cannot be canceled immediately through a direct cancellation process; instead, you must let the subscription expire by not paying the renewal invoice. Be aware that subscriptions are non-refundable once renewed and there are no options to change the subscription package after payment. Also, if you miss the renewal payment, the subscription expires and late fees apply for reactivation, so you need to be careful with timing to avoid unexpected charges or losing access.
Before cancelling your Horizon Cinemas subscription, it's important to know that once your subscription expires, all services and access to the platform will stop immediately at the expiration time. Your subscription data will be deleted 14 days after expiration, and recovery afterwards becomes costly, with fees including a 15% reactivation charge plus daily fees, and after 6 months, recovery is not possible. Furthermore, renewal payments are not automatically charged, are non-refundable, and changes to subscription packages can only be made during the renewal period before payment. Lastly, subscriptions are annual with no option for shorter terms, so plan accordingly based on your usage needs.
- Full name and contact information associated with the account
- Account or membership number
- Reason for cancellation (may be requested by support)
- Date of initial subscription activation (especially if requesting a refund within 30 days)
- Proof of purchase or payment confirmation (such as receipt or order number)
- Explicit request to cancel submitted through customer support or their contact page
- If using online chat, request escalation to a human agent
- Organization name (if applicable)
We've actually written a step by step guide on how to get a refund from Horizon Cinemas. Check it out!
The Easiest Way to Cancel Horizon Cinemas
If you’re frustrated trying to cancel your subscription, membership, or bill from Horizon Cinemas—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Horizon Cinemas?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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