Hotlink at hotlink.cc offers a file hosting service where you can upload, store, and share files like videos, images, and music all in one place. They provide a free version but also have premium memberships that let you download files faster, watch videos without limits, and enjoy other perks like no waiting time and larger download capacity. The premium plans come at different price points, giving you options depending on how much you want to use. So if you see a charge from Hotlink, it might be for one of these premium storage or streaming subscriptions.
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The cancellation process involves either calling, visiting a center, or writing an email, which is moderately straightforward but requires time due to a formal notice period of up to 28 days required per terms. This adds to the difficulty as the user must wait for the termination period to complete.
Estimated Time
On average, it takes
28 days
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minutes to cancel a hotlink subscription.
How to Cancel hotlink: Step by Step
If you purchased through Hotlink App:
- Open the Hotlink App on your device.
- Log in to your account if you are not already logged in.
- Select the option to manage your subscriptions.
- Select the subscription you wish to cancel.
- Follow the prompts to confirm the cancellation.
If you purchased through Direct Dial:
- Dial *100#.
- Select Mobile Internet (Daily, Weekly, Monthly).
- Press options until you see the option to cancel auto-renewal.
- Confirm the cancellation of the auto-renewal mobile internet subscription.
If you purchased through Maxis Lifestyle Portal:
- Visit the Maxis Lifestyle portal (https://www.maxis.com.my/en/faq/products-services/entertainment/maxis-lifestyle/).
- Log in to your account.
- Navigate to the subscriptions section.
- Select the subscription you want to cancel.
- Follow the prompts to complete the cancellation.
If you purchased through Customer Service:
- Contact customer service at 1300-820-120.
- Request cancellation of your subscription.
- Provide any necessary account information for verification.
Tips & Tricks for Canceling hotlink
- Use the *100# menu: Dial *100#, then press 1 then 8 to find the cancellation option; this may vary by SIM card, so try with different SIM cards if needed.
- Visit a Maxis service center: Going in person, especially to Maxis HQ near KLCC, can help negotiate cancellation or disputes with evidence like an unopened SIM card.
- Dispute unactivated or unused SIM card charges: Demand to see a contract, lodge police reports if fraud is suspected, and refuse charges if the SIM was never activated.
- Do not rely on Hotlink apps: They often lack cancellation features, so use USSD codes or direct calls instead.
- Call customer service and ask firmly: Be ready to get conflicting info, stay persistent, and escalate politely if needed.
- Try timing your cancellation carefully: Cancel near the end of your billing period to maximize usage and avoid early cut-off.
- Use the "I'm moving abroad" excuse: Some users report this can help bypass restrictions when cancelling online subscriptions.
- Be aware of staff unawareness: Some front-line staff may not know the proper cancellation steps, so request escalation to supervisors or different staff if necessary.
- Be clear and firm, but polite: Use straightforward language emphasizing that you want to cancel immediately and refuse further charges.
- Prepare for offers to stay: Sometimes going through cancellation options can trigger retention offers; be ready to decline firmly if your goal is to cancel.
hotlink Customer Service Info
If you need assistance, here's how you can get in touch with hotlink's support team.
Cancel hotlink Script
Script
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Dear Hotlink Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have decided to discontinue my service due to personal financial considerations. I appreciate the service provided thus far and hope to return when circumstances allow.
Please confirm my cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Hotlink.cc's membership/subscription cancellation policy allows for refunds if you are unable to use the service or dissatisfied with its quality. To request a refund, you need to contact them with your login details, purchase date, payment method, and reason. Refunds are processed within 24-72 hours, but money is not refunded for unused premium days or if downloaded files don't meet expectations. They may refuse refunds if the provided info isn't confirmed.
Yes, you need your password to cancel your subscription on hotlink.cc because you must access your account to make changes like cancellation. If you forgot your password, you can reset it by clicking on the "Forgot your password?" link on the site and entering your email. The system will then send you a password reset link via email to regain access and proceed with the cancellation.
- Unauthorized auto-subscription to Hotlink CRT (Caller RingTone) DIY Package without user consent.
- Inability to unsubscribe through standard methods like dialing *131#, or the option does not appear or shows as not subscribed.
- Unauthorized deductions of RM3 from prepaid accounts weekly or monthly due to the CRT service.
- Frustration with unethical practices of charging customers automatically without explicit consent.
- Failed attempts at unsubscribing via official instructions, leading to distrust and perception of exploitation.
- Lack of clear and easy cancellation methods causing customer dissatisfaction.
- Forced subscriptions to services without activation or agreement by customers.
Hotlink.cc allows subscription cancellation, but users should be aware that while refunds are possible, they are only available if requested within 24-72 hours of the purchase. There do not appear to be explicit contracts, lock-ins, or early cancellation fees; however, refunds beyond the initial refund window are not granted, meaning the subscription cost is effectively non-refundable past that period. So, you can cancel your membership at any time, but you might not get money back if you miss the refund window, which acts as a kind of tricky limitation.
Before cancelling a Hotlink subscription, it's important to know that you will lose access to all associated mobile services, including data plans, call, and SMS benefits. Any ongoing promotions or special features provided with the subscription will end immediately. Additionally, cancelling might require you to re-register with a new starter kit if you want to resume service later, as the original service access will be terminated. Make sure to use any remaining credits or benefits before cancelling to avoid losing them.
- Full name
- IC/passport number
- Mobile number
- Name of the subscription or pass to be cancelled
- Recent top-up amount and date
We've actually written a step by step guide on how to get a refund from hotlink. Check it out!
The Easiest Way to Cancel hotlink
If you’re frustrated trying to cancel your subscription, membership, or bill from hotlink—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to hotlink?
Hotlink.cc charges could show up on your statement as: HOTLINK.CC, HOTLINK, HOTLINK CC, HOTLINK.CC PAYMENT, HOTLINK.CC CHARGE, HOTLINK.CC PURCHASE, HOTLINK.CC SERVICES
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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