Hotmart is a platform that helps people create, sell, and manage things like online courses, subscriptions, memberships, and events. When you buy something through Hotmart, like a subscription, they handle the payments smoothly, including currency conversion and local taxes. You might see them on your bill if you subscribe to a membership or digital content through a creator using Hotmart. They make sure payments are secure and easy for both the buyer and the seller, and they don’t charge monthly fees, only a cut when a sale happens.
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The cancellation process on Hotmart involves straightforward steps such as logging into the consumer portal, selecting the product, and confirming the cancellation, making it relatively easy for users. However, some nuances like non-refundability of payments and installment plans add slight complexity, but overall it remains low difficulty.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Hotmart subscription.
How to Cancel Hotmart: Step by Step
If you purchased through Hotmart:
- Go to https://consumer.hotmart.com.
- Select the product you want to cancel.
- Click on Set up payment.
- Next, select Cancel subscription.
- Please confirm the cancellation.
Tips & Tricks for Canceling Hotmart
- Cancel immediately after subscribing to ensure you are still within the paid term obligation; they cannot refuse to let the subscription run out if paid.
- Prepare for long wait times on calls as cancellation often requires phone contact, with representatives making the process inconvenient.
- Use firm, repetitive language like "No, I just want to cancel" or "No thanks, cancel the account" to overcome retention tactics.
- Call as early as possible to avoid being stuck waiting for their call center to open; calling on the cancellation date can also be effective.
- Be persistent through repeated calls or requests, as multiple attempts may be necessary to complete cancellation.
- Watch out for Smart Installment plans where pending installments cannot be canceled; confirm the payment plan before subscribing.
- Check for cancellation option online first at consumer.hotmart.com but be ready to escalate to phone cancellation if it’s not available.
- Ask for confirmation emails or receipts after cancellation to have proof and avoid future charges.
- If negotiating, expect offers or discounts from representatives intended to retain your subscription; firmly decline if your goal is cancellation.
- Consider updating or removing payment methods, such as using a virtual card to block future charges if cancellation process is too difficult.
Hotmart Customer Service Info
If you need assistance, here's how you can get in touch with Hotmart's support team.
Cancel Hotmart Script
Script
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Dear Hotmart Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. I have made this decision due to some recent changes in my financial situation that necessitate a reevaluation of my current commitments.
I appreciate your assistance in processing this cancellation promptly. Please let me know if there are any further steps I need to take from my side.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Hotmart's subscription cancellation policy states that users can cancel their subscriptions at any time through their consumer account, but cancellation does not refund any amounts already paid—it only prevents future charges. Refunds are only applicable if the initial purchase is within the guarantee period. Additionally, if the subscription was paid in installments by credit card, the remaining installment charges will still be billed until the end of the plan.
To cancel your subscription on Hotmart, you need to log in to https://consumer.hotmart.com, select the product, click on Set up payment, and then choose Cancel subscription. This process implies you need access to your Hotmart account, which means you will need your password. If you don't remember your password, you can reset it at https://www.hotmart.com/reset-password. So yes, you will need your password to cancel your Hotmart subscription unless you have access to reset it first.
- Lack of interest in content: Users cancel when the content does not meet their expectations or lose relevance.
- Payment difficulties: Issues with processing payments or inability to keep up with recurring charges prompt cancellations.
- Usability problems: Difficulties with navigating the platform or technical issues lead users to cancel subscriptions.
- Misleading or deceptive marketing: Customers cancel after realizing the offering was misrepresented or did not deliver as promised.
- Unwanted recurring charges: Users complain about unexpected charges or repeated billing attempts without proper notification.
- Poor customer service and refund handling: Frustration with lack of response or denial of refund requests drives cancellations.
- Cancelled shortly after purchase without delivery: Customers cancel when orders or access to purchased content are not fulfilled.
- Concerns over account security or unauthorized charges: Users cancel due to fears of fraud or unauthorized withdrawals.
Hotmart subscription cancellations can be done at any time through their system, but be aware that cancelling prevents future charges without refunding the amount already invested. A key pain point is that if you paid via credit card installments, remaining installment charges must still be paid even after cancellation. Additionally, for Smart Installment plans, cancellation of remaining payments is only possible within the initial purchase guarantee period; after that period, you are locked into paying all remaining installments with no mid-plan cancellations allowed.
Before cancelling a Hotmart subscription, be aware that cancelling will stop future payments but does not refund any amount already paid. Once cancelled, your access to the subscription content will be lost as access is managed based on active payments. If you were paying via credit card installments, remaining charges until the end of the plan may still be charged. Additionally, you may receive a cancellation email warning that access to files hosted on Hotmart's platform will be restricted after some time. Make sure to consider these points before proceeding with the cancellation to avoid losing access to valuable content.
- Hotmart account login information (email and password)
- Access to https://consumer.hotmart.com
- Subscription details (found under "My purchases"; includes product name and selection)
- Product information (identify the specific subscription or membership to be canceled)
- Payment method information (view details under the subscription's payment section)
- Ability to confirm cancellation (final confirmation step to process cancellation)
- Knowledge if the plan is a subscription or a Smart Installment plan (since Smart Installment plans cannot be canceled in the same way)
We've actually written a step by step guide on how to get a refund from Hotmart. Check it out!
The Easiest Way to Cancel Hotmart
If you’re frustrated trying to cancel your subscription, membership, or bill from Hotmart—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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