Hotspot Shield is a company that offers VPN services to help keep your online activity secure and private. They have subscription plans that start with a 7-day free trial, then cost $95.99 per year or $12.99 per month, with a discounted annual price sometimes available. With one account, you can protect up to 10 devices, and the VPN works on lots of devices like phones, computers, and smart TVs. If you see a charge from Hotspot Shield, it's likely for one of these VPN subscription plans to keep your internet connection safe and fast for things like streaming and gaming.
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Cancelling a Hotspot Shield subscription is relatively straightforward with clear instructions available for different platforms (Google Play, Apple, and directly via Hotspot Shield account). The process typically involves navigating to subscription settings and clicking 'Cancel,' which is common for many subscription services, making it neither very difficult nor extremely easy.
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How to Cancel Hotspot Shield: Step by Step
If you purchased through Google Play:
- Open the Google Play app.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions > Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
If you purchased through Apple:
- Ensure you are signed in to the same Apple ID used for the purchase.
- Launch Settings.
- Tap your name.
- Tap on Subscriptions.
- Tap Hotspot Shield.
- Tap Cancel Subscription.
If you purchased through Mac App Store:
- Open the App Store.
- Click the sign-in button or your name at the bottom of the sidebar.
- Click View Information at the top of the window (may need to sign in).
- Scroll to Manage, then Subscriptions.
- Click Edit next to the subscription.
- Click Cancel Subscription.
If you purchased through Hotspot Shield website (Credit Card or PayPal):
- Sign in to your account on the Hotspot Shield website.
- Select Account info on the left side of the screen.
- Click Cancel in the membership section.
- Provide a reason for cancellation.
Tips & Tricks for Canceling Hotspot Shield
- Document every cancellation attempt with screenshots or emails, as proof is crucial if issues arise.
- Contact customer support directly via email to request cancellation and ask for confirmation in writing.
- Be prepared to escalate by filing a claim with PayPal or your payment provider if charges continue after cancellation confirmation.
- Check your subscription status frequently on Hotspot Shield's dashboard, as some users report the manual cancel option disappearing unexpectedly.
- Time your cancellation to happen just before the renewal date to avoid unwanted charges, but monitor your account to confirm cancellation sticks.
- If using iOS or other platforms where cancellations are managed externally, cancel through the appropriate app store or platform subscription manager, not just via Hotspot Shield.
- Use clear, firm language when communicating with support, stating your desire to cancel immediately and to cease all charges.
- If initial attempts fail, call your bank or credit card issuer to stop recurring payments as a last resort.
- Be cautious of removing the app only, as uninstalling does not cancel the subscription.
- Prepare for possible delay in refund processing and persist in follow-ups until resolved.
Hotspot Shield Customer Service Info
If you need assistance, here's how you can get in touch with Hotspot Shield's support team.
Cancel Hotspot Shield Script
Script
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Dear Hotspot Shield Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Hotspot Shield. Unfortunately, due to personal financial constraints, I can no longer justify the expense of this service at this time.
I have appreciated the quality of your VPN service, but I must prioritize my budget. Please confirm the cancellation of my subscription and any associated billing.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Hotspot Shield allows users to cancel their subscriptions through Google Play, Apple, or their Hotspot Shield dashboard depending on the purchase method. Uninstalling the app does not cancel the subscription. Users need to actively cancel to stop auto-renewal, and while cancelling stops future charges, refunds are not automatic and must be requested. However, they offer a 45-day money-back guarantee where users can get a full refund if they cancel within that period. The subscription remains active until the end of the subscription term after cancellation.
To cancel your Hotspot Shield subscription, you generally need to access your account which requires your password or Apple ID credentials, especially if you subscribed through iTunes or a similar platform. This is necessary to turn off the auto-renewal subscription setting. There is no indication that phone or unauthenticated chat support allows cancellation without password verification. If you forgot your password, you can reset it at https://www.hotspotshield.com/reset-password/ for easy account access and cancellation.
- Exposed for selling user data, violating user privacy expectations.
- Subscription cancellation issues, including removal of manual cancellation option from the dashboard.
- Unauthorized recurring charges even after cancellation was requested or promised.
- Partial or no refunds issued despite cancellation requests and promises from customer support.
- Charges made before subscription expiration date, causing confusion and dissatisfaction.
- Technical issues or service not meeting expectations, leading users to feel the service is not worth the cost.
- No longer needing the service as a straightforward reason for cancellation.
Hotspot Shield does not have early cancellation fees or long-term contracts; you can typically cancel your subscription or auto-renewal at any time through Google Play, Apple's subscription settings, or directly from the Hotspot Shield dashboard. However, uninstalling the app does not cancel your subscription, so you must follow proper cancellation steps to avoid future charges. Also, canceling auto-renewal does not automatically refund you; refunds must be requested separately via support within their refund policy window.
Before cancelling Hotspot Shield, know that uninstalling the app does not automatically cancel your subscription; you must cancel it manually through your platform (Google Play, Apple, Mac App Store, or Hotspot Shield dashboard). Once canceled, you will lose access to Premium features as your account will revert to the Basic free version after subscription expiry. Canceling auto-renewal does not offer an automatic refund; you need to contact support for refund inquiries. Your subscription remains active until the end of the billing period even after cancellation.
- Email address used to create your Hotspot Shield account
- Order purchase number or receipt (especially for refunds)
- Account login credentials (username/email and password)
- Access to the Hotspot Shield dashboard or the respective app store (Google Play or Apple App Store) used for sign-up
- Payment method information (credit card, PayPal, etc.), if needed for verification
- Device and operating system details (especially if contacting support)
- Reason for cancellation (may be requested when submitting your cancellation)
- Active subscription status (must be within the valid period or 45-day refund window for possible refunds)
- Contact method for support: access to live chat or email
We've actually written a step by step guide on how to get a refund from Hotspot Shield. Check it out!
The Easiest Way to Cancel Hotspot Shield
If you’re frustrated trying to cancel your subscription, membership, or bill from Hotspot Shield—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Hotspot Shield?
Hotspot Shield, Hotspot Shield VPN, HOTSPOT SHIELD, Hotspot Shield Subscription, HotspotShield.com, Hotspot Shield Premium, HotspotShield Support
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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