Houzz is a platform mainly for home renovation and design, connecting consumers with professionals like contractors and designers. They offer a free basic profile for homeowners, but if you're a pro, you can subscribe to Houzz Pro, which costs $249 a month after a free 30-day trial. Houzz Pro helps pros manage projects, clients, invoices, and even marketing. You might get billed by them if you or a professional you work with is using these subscription services for managing home improvement projects.
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Canceling a Houzz Pro subscription involves straightforward navigation through the settings menu and submitting a cancellation request, which can be done quickly on the device used for subscription signup. However, the presence of annual contracts and specific conditions for mid-contract cancellations add slight complexity, making it moderately easy but not instantaneous.
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How to Cancel Houzz: Step by Step
If you purchased through Houzz.com:
- Click on the **Settings** icon near the bottom of your left navigation.
- Select **Subscriptions** from the menu.
- You will be able to view and manage your subscription options. Look for the **cancellation request** form option.
- Follow the prompts to submit your cancellation request.
- If needed, chat with customer support for assistance.
If you purchased through iTunes:
- Open the **Settings** app on your iPhone.
- Tap on your name.
- Click on **iTunes & App Store** and tap on your Apple ID.
- Choose **View Apple ID**.
- Tap **Subscriptions**.
- Under **Active**, review the list of subscriptions and choose **Houzz Pro**.
- Tap **Cancel Subscription**.
- Once you cancel, it will appear under the **Expired** section of your subscriptions.
If you purchased through Google Play:
- Open the **Google Play Store** on your Android phone.
- Check if you’re signed in to the correct Google Account.
- Tap **Menu** and then **Subscriptions**.
- Select your **Houzz Pro** subscription.
- Tap **Cancel subscription**.
Tips & Tricks for Canceling Houzz
- Send a formal cancellation notice via email to pronotices@houzz.com as the official cancellation process hinges on this and regular emails do not suffice.
- Cancel at least one month before the next payment and be aware that Houzz often enforces a one-month prior cancellation policy strictly to avoid charges.
- Personal communication with your assigned 'Success Manager' is often required; you must speak directly with them to initiate cancellation.
- Be persistent and document all attempts to cancel, including emails, calls, and any evidence of submission to avoid disputes or unjust charges.
- If automatic renewal occurs unexpectedly, try calling customer support multiple times and escalate to a subscription specialist.
- Prepare to provide proof for cancellation reasons, such as business closure evidences, if challenged.
- Use escalation paths by contacting technical support or higher-level management, or be ready to threaten legal action if necessary.
- Some users have found success by having someone else call on their behalf, particularly if direct contact is unresponsive.
- Cancel your payment method (e.g., debit card) as a last resort to stop further charges.
- Missed cancellation deadlines often result in automatic yearly renewals, which may only be cancelable at renewal time, so timing is critical.
- Expect no option to cancel online through the dashboard; the system does not allow direct online cancellation.
Houzz Customer Service Info
If you need assistance, here's how you can get in touch with Houzz's support team.
Cancel Houzz Script
Script
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Dear Houzz Team,
I hope this message finds you well. I am writing to request the cancellation of my Houzz subscription. After careful consideration, I have decided to discontinue my membership due to personal reasons.
I would appreciate your assistance in processing this cancellation promptly. Please confirm the cancellation and any final billing details.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Houzz Pro subscriptions are typically 12-month contracts, and cancellation before the term ends is generally not allowed. To avoid auto-renewal, you must submit a "do not auto-renew" request at least 30 days before your next renewal date; cancellation takes effect after fulfilling the remainder of the contract. Free trials can be canceled directly on the platform or device used to sign up, and there is a 7-day grace period after a free trial to cancel the annual contract with only one month billed.
To cancel your Houzz Pro subscription, you do need to sign in to your account, which means you will need your password. Cancellation is done through the account settings under Subscriptions where you can manage and submit a cancellation request. If you have forgotten your password, you can reset it here: https://www.houzz.com/user/reset-password. If you encounter any difficulties, Houzz offers support via live chat, email, or phone at (888) 316-6960 to assist with the cancellation process.
- Lack of responsiveness from assigned account managers when trying to cancel annual subscriptions.
- Cancellation requests declined if not submitted before the annual renewal date, per signed terms.
- Poor communication with no notification when representatives leave or new contact info provided.
- Good faith cancellations ignored, with customers still auto-renewed and billed.
- Auto-renewals embedded in agreements with notifications often not received by customers.
- Difficulty locating proper cancellation method, with no clear option to cancel via the same medium used to subscribe.
- Unauthorized charges due to free trials converting to paid subscriptions without clear notification.
- Lack of empathy and flexibility for early cancellations or refunds, especially in hardship cases.
- Delayed or no response to calls and emails during cancellation attempts, leading to continued billing.
- Pressure and threats to accept auto-renewals, with alleged deceptive practices and poor customer service.
- Business citing signed terms and refusal of mid-term cancellations, often with unresponsive account managers.
Houzz Pro subscriptions are mostly annual 12-month contracts that lock you in, meaning you cannot cancel immediately or mid-contract without potential issues. You must submit a request to not auto-renew at least 30 days before the renewal date, which does not cancel your current contract but prevents renewal. There is a 7-day grace period after the free trial to cancel after being billed for the first month, but beyond that, you're generally stuck for the full term unless you negotiate with Customer Support, which can be a major hassle.
Before cancelling your Houzz subscription or Houzz Pro membership, it's important to know that most Houzz Pro subscriptions are annual contracts, and mid-contract cancellations are generally not allowed. You need to submit cancellation notices at least 30 days before the renewal date, and if you cancel during a free trial or within a 7-day grace period after the trial, you will be billed for only one month. After cancellation, you'll lose access to all Pro features, such as scheduling, daily logs, change orders, and other advanced tools, and your account will revert to the limited free plan features. Support is available via live chat, email, or phone to assist with cancellations.
- Houzz account login information (email address and password associated with the account)
- Platform or device used for subscription (desktop, iPhone, or Android)
- Access to Houzz account settings to manage subscriptions
- Subscription plan details (type, monthly/annual, renewal date)
- Written request or form submission for cancellation (sometimes required to email pronotices@houzz.com and follow instructions)
- Confirmation of cancellation (user may need to retain acknowledgment or written response from Houzz)
- Identification or account verification information (may be asked during support contact)
- Contact support options (live chat, email, or phone, especially for contract or mid-term cancellations)
- Any required notice period (such as 30 days before renewal date)
- Optional: feedback or cancellation reason (sometimes requested)
- Export your data (optional, before the account is canceled)
We've actually written a step by step guide on how to get a refund from Houzz. Check it out!
The Easiest Way to Cancel Houzz
If you’re frustrated trying to cancel your subscription, membership, or bill from Houzz—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Houzz?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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