i3 Broadband offers 100% fiber-optic internet with ultra-fast speeds and no data caps, including plans with features like free installation and no long-term contracts. They also provide additional services such as Wi-Fi coverage, streaming TV bundles, and home phone service. Billing is done monthly in advance by email, with automatic payment options, and customers are responsible for all fees related to their subscriptions and any additional purchases. If you see a charge from i3 Broadband, it's likely for your internet or bundled services subscription, with clear billing details accessible through your account or emailed invoices.
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Canceling the i3 Broadband subscription requires contacting their billing department via email or phone, which is straightforward but not fully automated online. The terms indicate cancellation is effective on the selected date, and account closure requires settling all billing obligations, which adds a minor procedural step.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a i3 Broadband Fiber Internet subscription.
How to Cancel i3 Broadband Fiber Internet: Step by Step
If you purchased through i3 Broadband directly:
- Visit the i3 Broadband website.
- Navigate to the "Support" section of the website.
- Contact customer service by either:
- Calling (309) 689-0711.
- Filling out the contact form on the "Contact Us" page.
- Request cancellation of your service, specifying details such as your account number and the reason for cancellation.
- Follow any instructions provided by the customer service representative regarding equipment return and final billing.
- Ensure any required equipment is returned to avoid replacement fees.
If you purchased through a retail store or third-party:
- Locate the store or third-party service you used to subscribe.
- Visit the store or website and look for customer service options.
- Request cancellation of your subscription following their procedures.
Tips & Tricks for Canceling i3 Broadband Fiber Internet
- Call during off-peak hours (early morning or late evening) to avoid long wait times and get more attentive customer service.
- Be persistent and polite—repeating your cancellation request firmly usually helps but avoid anger to prevent service resistance.
- Ask specifically for cancellation confirmation numbers to have proof of the cancellation request.
- Mention any frustrations like outages or poor service quality to justify your cancellation and prompt faster processing.
- Escalate by requesting to speak to a supervisor if the frontline representative resists cancellation.
- Prepare to mention competitive offers to leverage better retention offers or quicker cancellations.
- Try cancellation a few days before the billing cycle ends to avoid charges for the next billing period.
- Use both phone and email cancellation requests to cover your bases and get written proof.
- Follow up persistently if you don’t get confirmation as some users report delays in cancellation processing.
- Avoid mentioning the cancellation is for a new provider directly, instead just stress your desire to stop service immediately.
- Be aware that some users report a cancellation "nightmare" experience—plan some extra time for the process.
i3 Broadband Fiber Internet Customer Service Info
If you need assistance, here's how you can get in touch with i3 Broadband Fiber Internet's support team.
Cancel i3 Broadband Fiber Internet Script
Script
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Dear i3 Broadband Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my internet subscription. Due to recent changes in my financial situation, I am unable to continue my current service and must take this step.
I appreciate the service I have received thus far and hope to consider i3 Broadband in the future when my circumstances improve. Please confirm the cancellation process and any final charges associated with my account.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
i3 Broadband allows customers to change or cancel services at any time unless bound by a separate contract. Upon cancellation, services remain active until the chosen cancellation date, and any unused portion of the current billing cycle is credited after disconnection. Customers may need to return equipment to avoid replacement fees, and any remaining account credits are refunded to the original payment method after all billing obligations are resolved.
To cancel your subscription with i3 Broadband Fiber Internet, you will generally need to access your account which requires your password. If you don't remember your password, you can reset it using their password reset page by clicking "CLICK HERE" on their My Account login page or directly visiting https://www.i3broadband.com/my-account/LostAuthentication. They do not seem to offer cancellation without authentication since account access is necessary for managing subscriptions and cancellations. So, having or resetting your password is necessary for cancellation.
- Service or repair issues: outages lasting multiple days, slow or inconsistent speeds, equipment problems since installation, and disruption during installation damaging property with unaddressed yard repairs.
- Billing issues: continued billing after service cancellation or move, failure to forward bills, expired credit card causing failed payments, unreturned equipment charges, and perceived unfair billing practices.
- Poor customer service: rude responses, inability to pay via email, pushy sales tactics, and insufficient communication or updates during outages.
- Sales and advertising issues: unauthorized account openings, discrepancies in promised vs. charged fees, and pressure to sign contracts quickly.
- Frustration over unaddressed service disruptions: impacting work from home and security systems, refusal or inadequate offers for compensation for poor service.
- Dissatisfaction leading to cancellation desires: switching to other providers due to overall poor experience and service reliability.
i3 Broadband Fiber Internet does not lock you into long-term contracts and allows cancellation at any time. However, be aware that if you cancel, your services remain active until the cancellation date you select, and you may need to return equipment to avoid replacement fees. Also, if you have outstanding payments, including equipment charges or late fees, they must be settled, or your account could be sent to collections with additional fees up to 25%, plus possible legal costs.
Before cancelling your i3 Broadband Fiber Internet subscription, it is important to know that you can keep the service active until your chosen cancellation date, and you will receive a credit for any unused portion of the current billing cycle. However, you must return all rented equipment in good working order within 25 days of cancellation to avoid replacement fees, which can be significant depending on the equipment (e.g., up to $140 for Optical Network Terminals). You will lose access to all services upon the cancellation effective date, and any prepaid service beyond that date will be credited. Also, your account will only be fully terminated once all billing obligations are settled.
- Account holder's full name
- Registered service address
- Contact email address
- Contact phone number
- Account number (if available)
- Reason for cancellation (optional, but may be requested)
- Preferred cancellation date
- Return of provided equipment (such as routers or modems)
- Description or details of the cancellation request
We've actually written a step by step guide on how to get a refund from i3 Broadband Fiber Internet. Check it out!
The Easiest Way to Cancel i3 Broadband Fiber Internet
If you’re frustrated trying to cancel your subscription, membership, or bill from i3 Broadband Fiber Internet—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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