Infinity Auto Insurance offers a range of services including personal auto insurance, SR-22 insurance, motorcycle insurance, ATV insurance, and business or commercial auto insurance. They provide customized policies to fit your budget and coverage needs, with special help for those who might be hard to insure. Billing is handled through tailored policies, and customer support is available including Spanish bilingual agents to assist with questions. If you see charges from them, it's likely for your auto insurance policy payments or related services.
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Cancelling the subscription to Infinity Auto Insurance (freeway.com) requires either a written notice or a phone call, which is straightforward but involves a few steps such as signing the cancellation request. The process is not automated and needs direct communication, but it is clearly outlined and refund policies are fair, making it relatively easy for consumers.
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10 minutes
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minutes to cancel a Infinity Auto Insurance subscription.
How to Cancel Infinity Auto Insurance: Step by Step
If you purchased through Customer Service:
- Call Infinity Auto Insurance customer service at 1 (800) 782-1020.
- Request to cancel your policy from the representative.
- Ask for written confirmation of your cancellation.
- Be aware of any potential cancellation fees by asking the representative.
- If due, inquire about refund eligibility for the remaining coverage period.
If you purchased through Online Portal:
- Log into your Infinity Auto Insurance account on the website.
- Locate the option for policy management or cancellation.
- Follow the prompts to cancel your policy.
- Request written confirmation of your cancellation.
- Check if a refund is applicable based on your policy and cancellation timing.
Tips & Tricks for Canceling Infinity Auto Insurance
- Call during weekday mornings to avoid peak call volumes and improve chances of reaching a live agent quickly.
- Be direct and firm in stating you want to cancel immediately without upsells or retention offers.
- Request to speak to a supervisor if the first representative refuses to cancel or tries to delay.
- Have your policy number, personal details, and reasons for cancellation ready to speed up the process and avoid hesitation from agents.
- Document dates and times of calls, names of representatives in case of disputes or continued billing.
- If online or phone cancellations fail, consider temporarily blocking your payment method to stop further charges.
- Check your billing and renewal dates to cancel before the next payment cycle and avoid additional charges.
- Use polite but assertive language like "I am requesting immediate cancellation," and "Please confirm my cancellation by email or in writing."
- If facing delays or non-responsiveness, escalate by threatening to file a complaint with state insurance regulators.
- Verify cancellation confirmation by email or account status online after the call to ensure your account is truly canceled.
Infinity Auto Insurance Customer Service Info
If you need assistance, here's how you can get in touch with Infinity Auto Insurance's support team.
Cancel Infinity Auto Insurance Script
Script
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Dear Infinity Auto Insurance,
I am writing to request the cancellation of my auto insurance policy effective immediately. I have secured a new auto insurance policy and no longer require my coverage with Infinity.
Please confirm the cancellation in writing and let me know if any fees apply or if there are any refunds due.
Thank you for your assistance in this matter.
Sincerely,
Frequently Asked Questions
Infinity Auto Insurance allows policy cancellation at any time by calling customer service, using live chat on their Contact Us page, or through the online portal. It's recommended to cancel near the renewal date and have a new policy ready to avoid coverage gaps. Refunds may be available if premiums were paid in full, but there is no specified cancellation fee; written confirmation of cancellation should be requested.
To cancel your Infinity Auto Insurance subscription, you can either call customer service at 1 (800) 782-1020 or use the live chat on their Contact Us page. If you choose to cancel via their online portal, you will need to log in, which requires your password. If you need to reset your password, you can do so at this reset password link: https://www.freeway.com/reset-password. So, while phone or chat support might not need your password, the online portal cancellation does require it.
- Improved driving record leading to eligibility for better rates
- Moving to a new state where Infinity insurance is not available or desired
- Finding cheaper rates from other insurance providers
- Overpaying for insurance compared to market rates
- Dissatisfaction with customer service, such as claim filing issues or unhelpful support
- Nonpayment of premiums resulting in automatic cancellation
- Fraudulent claims or misrepresentation on insurance applications
- License suspension or revocation, impacting insurability
- Medical or personal condition changes that affect driving ability
- Use of vehicle for business or commercial purposes not disclosed
- Car no longer needed or sold, leading to policy cancellation
- Switching to competitors with better reputation or services e.g. GEICO, Progressive, State Farm
- Policy violations or risk increase such as driving under influence or unsafe vehicle
Infinity Auto Insurance through Freeway.com generally allows you to cancel your car insurance policy at any time with proper notice. However, same-day cancellations are typically not possible because insurers often require a mailed signed cancellation request. There are no typical lock-ins or early cancellation fees mentioned, but you'll need to provide proof of the sale date for any premium reimbursement, and it's advised to cancel only after your car sale transaction is complete to avoid coverage gaps.
Before cancelling your Infinity Auto Insurance, ensure you have a new auto insurance policy in place to avoid any lapse in coverage. Cancellation can be done anytime via their online portal or customer service, but it's best done near your policy renewal date. You may be eligible for a refund if you paid your premium in full or cancel before renewal, though cancellation fees, if any, depend on your specific policy. Finally, confirm cancellation by requesting a cancellation confirmation letter or email and be aware that missing payments might not have a clear grace period, so contact the company if that applies to you.
- Policy number
- Personal identification details (such as name, address, or date of birth)
- Contact information (phone number, email, mailing address)
- Date you wish cancellation to be effective
- Written request for cancellation (may be required by some agents or for formal record)
- Reason for cancellation (sometimes requested or required for documentation)
- Confirmation of new insurance coverage (if canceling auto insurance and continuing to drive)
- Proof of payment of any outstanding balance (if applicable)
- Request for refund details (if eligible for a premium refund)
- Cancellation confirmation (request written or emailed proof of cancellation)
We've actually written a step by step guide on how to get a refund from Infinity Auto Insurance. Check it out!
The Easiest Way to Cancel Infinity Auto Insurance
If you’re frustrated trying to cancel your subscription, membership, or bill from Infinity Auto Insurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Infinity Auto Insurance?
INFINITY INSURANCE, INFINITY INSURANCE CO, INFINITY AUTO, INFINITY AUTO INSURANCE, INFINITY INSURANCE PAYMENT, INFINITY PAYMENT, INFINITY AUTO PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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