InfoTracer is a subscription service that lets you search public records easily, such as finding info on people by their name, phone number, or email. When you subscribe, you get unlimited access to various searches and instant reports with no waiting. Sometimes, if you want more detailed info like criminal records or employment history, you pay an extra fee for premium reports. If you see charges from InfoTracer on your credit card, it's usually for this monthly subscription or extra reports, and you can cancel anytime through their website or by calling them.
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The cancellation process is relatively straightforward, as users can cancel their InfoTracer subscription via the online member's area, by phone, or using a contact form. This multi-channel availability makes cancellation easier compared to services that require complex procedures or have hidden steps.
Estimated Time
On average, it takes
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minutes to cancel a InfoTracer subscription.
How to Cancel InfoTracer: Step by Step
If you purchased through InfoTracer.com:
- Log in to your InfoTracer account.
- Navigate to the My Account section.
- Select the option to manage your subscription or membership.
- Click on the option to cancel your subscription.
- Confirm the cancellation when prompted.
If you purchased through Phone:
- Call InfoTracer customer service at (800) 791-1427.
- Request to cancel your subscription.
- Follow any instructions given to complete the cancellation.
If you purchased through Contact Form:
- Visit the Contact Us page on InfoTracer.
- Fill out the contact form with your cancellation request.
- Submit the form and await confirmation of your cancellation.
Tips & Tricks for Canceling InfoTracer
- Use multiple cancellation methods: Try canceling via the website account settings, email support@infotracer.com, and calling customer service at 800-791-1427.
- Request confirmation: Always ask for an explicit confirmation email or message verifying your cancellation.
- Send a registered letter: Use a formal cancellation letter sent by registered mail to Infotracer, Customer Service, 227 Lewis Wharf, Boston, MA 02110, demanding immediate cancellation and data deletion.
- Cite legal rights: Mention the California Consumer Privacy Act (CCPA) or other relevant data protection laws to pressure compliance.
- Be firm and clear: Use strong language like "I demand immediate cancellation and termination of billing," and "Please confirm cancellation and deletion of my data." Avoid ambiguous phrasing.
- Escalate through complaints: File complaints with BBB or other consumer protection agencies if initial cancellation attempts fail.
- Use third-party services: Employ services like DoNotPay to help jump phone queues, send cancellation and refund demand letters, and monitor cancellation status.
- Timing matters: Cancel before the next billing cycle to avoid charges. Users report delays after cancellation requests, so follow up persistently.
- Avoid giving extra personal info: Infotracer may request additional data for opt-out; users find this unreliable and prefer minimal information sharing.
- Public pressure: Posting experiences on Reddit, forums, or social media can sometimes expedite resolution or refunds.
InfoTracer Customer Service Info
If you need assistance, here's how you can get in touch with InfoTracer's support team.
Cancel InfoTracer Script
Script
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Dear InfoTracer Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am not utilizing the service as much as I originally anticipated, and I need to prioritize my budget.
I would appreciate your assistance in processing this cancellation promptly and confirming once it has been completed. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
InfoTracer allows you to cancel your membership at any time through the settings link in the membership portal, by calling their support number, or sending an email. Cancellation takes effect immediately, but you remain responsible for any outstanding payments made before cancellation. They also offer refunds if they cannot provide additional public record details or in cases of unauthorized purchases, working directly with customers to cancel accounts and issue refunds where applicable.
You do not necessarily need your password to cancel your InfoTracer subscription. You can cancel by calling their toll-free number (800) 791-1427 or by submitting a cancellation request via their contact form on the website. However, if you prefer to cancel through your account online and have forgotten your password, you can reset it at this link: https://business.infotracer.com/customer/password.
- Difficulty canceling subscriptions: Customers report being required to call but calls are not answered, leading to continued charges.
- Auto-renewal without authorization: Charges continue after a trial period with no clear consent or disclosure.
- Unclear subscription terms: Subscription details and automatic renewal policies are not transparent to customers.
- Lack of notification emails: Customers are not informed before their subscriptions renew and are charged.
- Deceptive billing practices: Misleading fine print, double charges, and unauthorized recurring fees.
- Inability to cancel via website or chat: Customers find no easy self-service option to stop subscriptions online.
- Poor customer service response: Cancellation requests and refund inquiries are often ignored or delayed.
- Site crashes and access issues: Customers cannot access paid-for information or the website is unstable.
- Refund difficulties: Even approved refunds sometimes fail to post to customers' bank accounts.
- Feeling misled or scammed: Many customers feel the subscription was a scam due to the bait-and-switch tactics and persistent charges.
InfoTracer allows cancellation of your subscription at any time by using their contact form, calling their support, or through your account page. However, subscription fees are billed monthly in advance, and there are no refunds for the unused portion of the monthly subscription. There do not appear to be early cancellation fees or long-term contracts, but you should be aware that the billing cycle could charge you up front for the next month, and cancelling won't result in a refund of that amount.
Before cancelling your InfoTracer subscription, know that cancellation takes effect immediately, and you will lose access to all subscription features and content right away. Subscriptions are billed monthly in advance, and they do not offer refunds for any unused portion of your billing cycle. It is important to cancel before the automatic renewal date to avoid being charged for the next month. You can cancel online, by phone, or email, and customer service is available 24/7 to assist you.
- First Name associated with the account
- Last Name associated with the account
- Email Address registered to the subscription
- Order Number or reference for the subscription
- Account login details (for cancelling online via the "My Account" page)
- Phone number (if requested during phone support contact)
- Explicit cancellation request (clearly state you wish to cancel)
- Request for cancellation confirmation email
- Reason for cancellation (may be optional, if asked)
- Any additional relevant comments or information to help identify and process your request
We've actually written a step by step guide on how to get a refund from InfoTracer. Check it out!
The Easiest Way to Cancel InfoTracer
If you’re frustrated trying to cancel your subscription, membership, or bill from InfoTracer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to InfoTracer?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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