Instaflex is a company that offers a joint health supplement called Instaflex Advanced, designed to relieve joint discomfort. They provide a trial offer where you get a sample, and if you like it and don't cancel within 18 days, you'll be automatically subscribed to a monthly shipment program. Each month, they send a fresh supply of the supplement and bill you $69.99 plus $4.99 shipping. You can cancel the subscription easily at any time with no future obligations, which means you won't get more shipments or charges if you cancel.
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Cancelling an Instaflex subscription requires calling their customer service at 1-800-436-0920 and requesting cancellation, which is straightforward but involves a phone call rather than a quick online option.
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How to Cancel Instaflex: Step by Step
If you purchased through Instaflex directly:
- Visit the Instaflex website.
- Scroll to the bottom of the page and click on the "Contact" link.
- Choose your preferred method of contact:
- Email: Send a cancellation request to support@instaflex.com.
- Phone: Call their Customer Service Center at 1-800-436-0920.
- Provide any required information, such as your order number or account details, to assist with processing your cancellation.
- Confirm your cancellation request as directed by the customer service representative or in the email response.
- Ensure that you cancel your subscription at least 1 day prior to the next billing date to avoid being charged again.
If you purchased through a third-party retailer:
- Contact the retailer’s customer service directly.
- Provide your order number and explain that you want to cancel your Instaflex subscription.
- Follow any specific cancellation instructions the retailer provides.
- Verify the cancellation with the retailer to ensure you will not be billed again.
Tips & Tricks for Canceling Instaflex
- Contact via multiple channels: Use phone (1-800-436-0920), email (support@instaflex.com), and their self-serve portal or SMS to ensure your cancellation request is received.
- Request an automated confirmation email: Insist on getting a cancellation confirmation to have proof of your request.
- Cancel at least 30 days before next shipment: There is often a required notice period before cancellation takes effect, usually around 30 days.
- Be prepared for repeated charges: Users report continued billing attempts even after cancellation requests; monitor your accounts closely.
- Mention the return policy: If shipments arrive post-cancellation, send them back with tracking and demand credit.
- Use firm, clear language: Clearly state you are cancelling and will dispute any further charges or contact legal authorities if necessary.
- Escalate if needed: If customer service is unresponsive, consider threatening complaints to banking fraud departments or attorneys general.
- Timing matters: Some recommend canceling immediately after the first shipment to avoid multiple charges.
- Document all communications: Keep records of calls, emails, and shipment returns for evidence if disputes arise.
- Be persistent: Users often needed to call multiple times or follow up repeatedly before cancellation was processed.
Instaflex Customer Service Info
If you need assistance, here's how you can get in touch with Instaflex's support team.
Cancel Instaflex Script
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Dear Instaflex Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, I have not been able to see the results I anticipated, and after careful consideration, I believe it’s best for me to discontinue my membership.
Please let me know if you need any further information from my side to process this cancellation.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Instaflex allows you to cancel your subscription at any time and for any reason without hassle. Once canceled, you will not receive future shipments or be charged again. You can cancel by emailing support@instaflex.com or calling their Customer Service Center at 1-800-436-0920. During their 14-day trial, if you cancel before day 18, you won't be billed or shipped more product, and you keep the trial bottle as a gift.
To cancel your Instaflex subscription, you do not need your password. You can cancel hassle-free by either emailing customer service at cancel@instaflex.com or calling their Customer Service Center at 1-800-436-0920. There is no mention of needing to log in or provide a password to cancel. If you ever need to reset your password for other reasons, you can usually do this from their main site, but it's not required for subscription cancellation.
- Difficulty contacting customer service to cancel subscriptions.
- Having to cancel credit cards because subscriptions and shipments continued without consent.
- Unexpected charges and lack of clarity on billing.
- Being put on hold for long periods and then disconnected.
- Receiving multiple shipments not requested by the customer.
- Feeling that the cancellation policy and fine print are unfair or deceptive.
- Product did not help medical conditions as expected.
- Refund issues, including partial refunds despite returns.
- Repeated unsuccessful attempts to cancel due to inability to reach the company.
- Subscription obligations beyond customer wishes, causing frustration.
- Cost too high for customers on fixed incomes.
- Trial period followed by automatic subscription without clear consent.
Instaflex subscription has a notable lock-in feature: you must cancel at least 1 day prior to the next shipment billing date to avoid being charged for the next month, and if you cancel the day of billing, you might still be billed for that day's shipment. There's no early cancellation fee, but membership continues billing until you follow cancellation procedures, which require calling or emailing them. Be aware that while you can cancel anytime, failure to cancel on time means you will be billed for the next 30-day supply, and returns require a 30-day satisfaction guarantee process with return shipping paid by you.
Before cancelling your Instaflex subscription, know that you can cancel at any time hassle-free, and you will not be charged or obligated to receive future shipments. If you cancel within 18 days of your order, further shipments and charges will stop, and you can keep your trial bottle as a gift. After the trial, any additional unopened bottles can be returned for a full refund within 30 days of shipment. Cancelling means loss of access to the autoship convenience and any ongoing promotions tied to the subscription. To cancel, you can contact Instaflex customer service by phone at 1-800-436-0920 or email support@instaflex.com for assistance.
- First and last name associated with your Instaflex account
- Email address used to sign up or manage your subscription
- Billing address, city, state/province/region, and zip code
- Account or order number (if available, especially if requested for verification)
- Last 4 digits of the credit card being charged
- Date and amount of most recent charge
- Return Merchandise Authorization (RMA) number (Required for product refunds—must be obtained from customer support and written on any return package)
- Cancel at least 1 day before next billing date to avoid additional charges
- Preferred cancellation method (phone, email, or online portal)
We've actually written a step by step guide on how to get a refund from Instaflex. Check it out!
The Easiest Way to Cancel Instaflex
If you’re frustrated trying to cancel your subscription, membership, or bill from Instaflex—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Instaflex?
INSTA FLEX, Instaflex, Instaflex.com, Dr. Instaflex, Instaflex Advanced, Instaflex Joint Support, IFLEX, IF LEX, Instaflex Health
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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