IntensiveCareOnline provides educational services focused on improving patient care with monthly interactive webinars that offer continuing education credits. They offer both live and self-paced online courses, with webinars being free for members. Membership is generally linked to hospitals using Draeger equipment, and members need to log in to access and register for webinars. Billing or subscription fees typically come from the hospital's purchase of Draeger products, which grants full access to continuing education units and training resources. Consumers might see billing if their hospital is a subscriber to these services.
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There is no clear or direct cancellation process published on the website or support FAQ, only general contact information through email or phone. Users likely have to engage customer support to initiate cancellation, leading to a delay and some difficulty due to lack of an immediate self-service option.
Estimated Time
On average, it takes
2 days
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minutes to cancel a intensivecareonline subscription.
How to Cancel intensivecareonline: Step by Step
If you purchased through Credit Card:
- Log in to your account at intensivecareonline.com.
- Navigate to the Account Settings section.
- Select Subscriptions or Billing.
- Find the subscription you wish to cancel.
- Click on the Cancel Subscription button.
- Follow any on-screen prompts to confirm the cancellation.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on Settings (gear icon).
- Select Payments.
- Click on Manage pre-approved payments.
- Select the subscription associated with intensivecareonline.com.
- Click Cancel or Stop Payment.
If you purchased through Apple App Store:
- Open the Settings app on your device.
- Tap on your Apple ID.
- Select Subscriptions.
- Find the subscription for intensivecareonline.
- Tap Cancel Subscription.
- Confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find your intensivecareonline subscription.
- Tap Cancel Subscription.
- Follow the instructions to confirm.
Tips & Tricks for Canceling intensivecareonline
- Contact customer support repeatedly via email and phone until a human representative is reached.
- Be polite but assertive in your communication, clearly stating your desire to cancel immediately.
- Document and save all correspondence for evidence if escalation is needed.
- Request confirmation of cancellation and a final bill statement to avoid unexpected charges.
- Time your cancellation towards the end of the billing cycle to prevent an additional charge.
- If phone support is unresponsive, escalate by sending emails marked as urgent or reaching out via any social media channels the company uses.
- Use clear and direct language like “I am cancelling my subscription effective immediately. Please confirm in writing.”
- Check if there is an online account management portal; sometimes cancellation options are hidden deep in settings.
- If automated systems keep you on hold or reroute you, try calling at different times or using different contact numbers if available.
- Avoid relying solely on the company’s official cancellation policy—real user success often comes from persistence and escalation tactics.
intensivecareonline Customer Service Info
If you need assistance, here's how you can get in touch with intensivecareonline's support team.
Cancel intensivecareonline Script
Script
Copy
Dear Intensive Care Online Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I am unable to continue my membership at this time.
I appreciate the services you provide and hope to return in the future. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
IntensiveCareOnline subscriptions are enrolled under an automatic renewal program where subscriptions renew annually at the current subscription price. You can cancel your subscription at any time by contacting Customer Service via phone or email. Cancellation is not affected by enrollment in the automatic renewal program, and no minimum number of renewals is required.
To cancel your subscription with intensivecareonline.com, you typically need to be logged into your account, which requires your password. If you have forgotten your password, you can reset it here: https://www.intensivecareonline.com/Profile/ResetPassword. However, if you prefer, you can also contact their customer support by phone at 1-888-404-4266, available 24/7, and they may assist you with cancellation without requiring you to log in. This gives you an alternative to using your password if needed.
- Financial reasons - Members may find the subscription cost too high or may need to cut expenses.
- Lack of perceived value - Some users might feel they are not gaining enough educational benefit or content to justify continuing the membership.
- Change in professional needs - Members may no longer require intensive care training or resources if their job role changes.
- Technical issues - Difficulties accessing content or navigating the platform can cause frustration and cancellation.
- Prefer alternative resources - Users might find other learning platforms or resources that better suit their study preferences.
- Subscription management problems - Issues like automatic renewals, difficulty in cancelling, or unclear billing can lead to cancellations and refund requests.
- Lack of updated or relevant content - If the content does not stay current with evolving medical guidelines, members may cancel.
- Temporary usage - Some members subscribe just for a short-term need, such as exam preparation, and cancel after completion.
IntensiveCareOnline does not prominently display specific information about subscription cancellation, contract terms, lock-ins, or early cancellation fees on their website or FAQ section. Typically, users can contact them via email or phone for assistance with their membership or subscription. However, due to the lack of clear, accessible information, be cautious as there might be less straightforward processes or potential delays in cancelling your subscription immediately.
Before canceling a subscription, membership, or bill for IntensiveCareOnline, be aware that cancellation will result in losing access to all exclusive educational content, webinars, and online resources provided through the platform. You will no longer be able to register for or view subsequent webinars or access any course materials included with the subscription. Additionally, any continuing education credits (CEUs) associated with ongoing access will no longer be available once the subscription is canceled. It's important to review any specific terms or contact their support for clarifications as no explicit cancellation policy details are immediately visible on their website.
- Full Name associated with the subscription
- Email Address used to register the account
- Username or Account ID (if applicable)
- Billing Address or Contact Phone Number
- Reason for Cancellation (optional, but sometimes requested)
- Last 4 digits of Payment Method or transaction reference (if available)
- Confirmation of Identity (varies, but may include security question or verification email)
We've actually written a step by step guide on how to get a refund from intensivecareonline. Check it out!
The Easiest Way to Cancel intensivecareonline
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IntensiveCareOnline, ICU Online, ICON Network, Intensive Care Online Network
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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