IO Interactive is a game developer that offers digital games and related services. If you're seeing a charge from them, it might be because you purchased or subscribed to one of their games or in-game content. They use a billing service called Paddle, which manages payments and subscriptions to make it easy for customers to buy and keep access to their games. So, if you get billed, it's likely for game purchases or subscriptions to their digital content.
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It is relatively easy to cancel a subscription with IO Interactive as the user needs to cancel it through the platform from which the subscription was purchased (e.g., PlayStation Store, Xbox Store). No direct cancellation is done via IO Interactive, and support is mainly provided through a Zendesk help center, which means the process is straightforward but requires navigating the platform's cancellation process.
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How to Cancel IO Interactive: Step by Step
If you purchased through credit card or debit card:
- Log into your account on the IO Interactive website.
- Navigate to the **Account Settings** section.
- Select the **Subscription** tab.
- Locate the subscription you wish to cancel.
- Click on the **Cancel Subscription** button.
- Follow any on-screen prompts to confirm the cancellation.
If you purchased through a digital distribution platform (e.g., Steam):
- Open your **Steam** client and log into your account.
- Go to your **Library** and find the game associated with IO Interactive.
- Right-click on the game and select **Manage** > **Manage My Subscription**.
- Follow the prompts to cancel your subscription.
If you purchased through console (e.g., PlayStation, Xbox):
- Access your console and log into your account.
- Navigate to the **Settings** menu.
- Select **Subscriptions**.
- Locate the IO Interactive subscription and select it.
- Choose the option to **Cancel Subscription**.
Tips & Tricks for Canceling IO Interactive
- Be very direct and firm in every communication: repeatedly state "I want to cancel my subscription" without deviating or engaging in retention offers.
- Prepare to escalate the cancellation request if the initial support rep resists; ask for supervisors or higher management politely but insistently.
- Use timing to your advantage: try canceling right before a billing cycle to avoid being charged for the next period.
- Document all interactions—keep records of chat transcripts, emails, and call times to back up your cancellation if disputes arise.
- Utilize multiple contact channels such as customer support tickets, social media (Twitter, Reddit mentions), and emails to ensure your cancellation request is noticed.
- Check if cancellation must be done on external payment platforms (like PayPal, credit card company, or app store) to bypass internal cancellation roadblocks.
- Don’t accept vague replies or promises; insist on confirmation of cancellation in writing or email.
- Avoid getting drawn into retention conversations by keeping replies short and focused solely on cancellation.
- If online cancellation options are unclear or missing, directly request a manual cancellation through official support channels.
- Leverage community forums for advice—other users’ shared experiences detail specific steps or contact points that have successfully led to cancellation.
IO Interactive Customer Service Info
If you need assistance, here's how you can get in touch with IO Interactive's support team.
Cancel IO Interactive Script
Script
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Dear IO Interactive Team,
I hope this message finds you well. I would like to request the cancellation of my subscription, as I am currently facing some financial constraints and need to reassess my expenditures. I appreciate the services you provide, and this decision is not a reflection of my experience with your company.
Thank you for your understanding. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
IO Interactive does not process subscription or membership cancellations and refunds directly. Instead, customers must contact the platform from which they purchased the game or subscription (such as Epic Games, PlayStation, Nintendo Switch, Xbox, or Steam) for cancellation and refund requests, as those platforms handle billing and refund policies. IO Interactive recommends submitting a support ticket for any issues, but final cancellation and refund actions are managed through the purchasing platform.
To cancel a subscription with IO Interactive (IOI), you will need to access your account, which requires your password. If you don't remember your password, you can reset it on the IOI Account Sign-In Page. To reset your password, visit: https://account.ioi.dk/bff/login and follow the instructions to receive a password reset email. This means password access is necessary for subscription cancellation, and there is no phone or unauthenticated chat support that bypasses this need.
- Confusing purchasing process for the Hitman series, making it difficult for customers to understand what they are actually buying.
- Misleading sales and pricing, such as sales that advertised one game but actually included content for a different game.
- Need to watch videos or read articles to understand the different game editions and what each purchase includes.
- Expensive full versions of the games.
- Complicated upgrade paths and bundles that confuse buyers on what content they need to buy to access all features.
- Perceived prioritization of profit over customer experience, leading to feelings of being mistreated as customers or fans.
- Frustration with DLC bundles and how content is split across multiple purchases.
- Lack of clarity and transparency in product offerings.
- Technical problems like server disconnections, gameplay restrictions in offline mode, or unreasonable cooldowns worsening experience.
- Purchases being confusing or misleading, e.g., bundled content instead of full game (highlighting false advertising).
IO Interactive generally allows subscription cancellation through the platform where the game or subscription was purchased, like Epic Games Store or PlayStation Store, with users typically able to cancel at any time. However, there can be limitations such as refund eligibility windows (e.g., 14 days for PlayStation Store) and conditions tied to first payments. There are no explicit early-cancellation fees or lock-in contracts noted, but you should be aware that refunds are platform-handled and require prompt action. Persistence and clarity in communication are key, and IO Interactive itself does not process refunds directly, which can feel like a hurdle.
Before canceling a subscription, membership, or bill with IO Interactive (ioi.dk), it's important to know that cancellation may result in the immediate loss of access to certain subscription-based content, features, or services tied to the subscription. Some in-game progress or perks may become inaccessible once the subscription ends. Additionally, access to any exclusive offers, updates, or community benefits provided through the subscription might cease. It is advisable to review the specific terms regarding termination and access rights on IO Interactive's official account or subscription service pages to understand any obligations or impact on your data.
- Account login credentials (username/email and password) for the IOI Account or relevant gaming platform (Epic, Steam, PlayStation Network, Xbox, etc.)
- Access to the data management tool provided by IO Interactive, if requesting account or data deletion
- Email address linked to the account you want to cancel or delete
- Platform account access (if authorization is needed on other platforms you used with IO Interactive services)
- Reason for cancellation (may be requested but not always required, especially in refund forms on gaming storefronts)
- Order or transaction details (if requesting a refund through a store like PlayStation Network, Epic, etc.)
- Full name as registered with the account (sometimes required for support requests)
- Contact support form or email contact initiated for technical issues or if automated tools do not process your request
We've actually written a step by step guide on how to get a refund from IO Interactive. Check it out!
The Easiest Way to Cancel IO Interactive
If you’re frustrated trying to cancel your subscription, membership, or bill from IO Interactive—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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