IPVanish is a VPN service you can use on your iPhone to keep your online activity private and secure. You can try it for free with a 7-day trial through their app, and after that, you pay for a monthly or yearly subscription through the Apple App Store. The payments are handled by Apple, so if you're seeing a charge, it's from the subscription you set up there. You can cancel the subscription anytime through your Apple account settings to avoid future charges.
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The cancellation process for IPVanish subscription involves multiple steps requiring user login, navigation through account menus, and confirmation of cancellation with an optional discount offer which might cause slight confusion but overall is straightforward.
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minutes to cancel a IPVanish - Fast VPN for iPhone subscription.
How to Cancel IPVanish - Fast VPN for iPhone: Step by Step
If you purchased through the IPVanish website:
- Navigate to the IPVanish website and click the My Account tab at the top right of the screen.
- Enter your IPVanish username and password to log in.
- After logging in, click Subscriptions on the menu on the left.
- From the Subscriptions page, select Change plan.
- Select the Cancel Subscription button at the bottom.
- Select your reason for canceling, then click the Proceed with cancellation button.
- A discount may be offered; if you want to continue with cancellation, select when the cancellation should occur and click the Submit Cancellation button.
- A confirmation banner will appear if cancellation has been submitted.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the IPVanish subscription from the list.
- Tap Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the menu button in the top left corner or your Profile picture.
- Tap Payments & Subscriptions.
- Click on Subscriptions.
- Select the IPVanish subscription.
- Tap Cancel subscription and follow the on-screen instructions to confirm cancellation.
Tips & Tricks for Canceling IPVanish - Fast VPN for iPhone
- Cancel through live chat support: Users often find the online cancellation link non-functional and get success by talking to a live agent.
- Use precise timing: Cancel just before the renewal date (e.g., immediately before the charge) to avoid unexpected billing.
- Remove payment methods: After cancellation, remove saved payment details in account settings to prevent automatic re-charging.
- Be persistent with support: Multiple follow-ups may be needed due to reported auto-renew reactivation or unacknowledged cancellations.
- Document interactions: Keep records of chat transcripts or emails as proof of cancellation in case of disputes.
- Use clear, direct language: Explicitly state you want to cancel and request written confirmation of cancellation and refund if applicable.
- Escalate if necessary: If support isn’t helpful, insist on speaking with a supervisor or request cancellation confirmation emails.
- Beware of hidden or broken cancellation links: Avoid relying solely on website links; verify with support that cancellation is processed.
- Cancel via iOS subscription settings where applicable: For iPhone users, cancel on the device’s subscription management page in Settings to halt renewals.
- Check cancellation status post cancellation: Log back in after cancellation to ensure subscription is inactive and auto-renew is off.
IPVanish - Fast VPN for iPhone Customer Service Info
If you need assistance, here's how you can get in touch with IPVanish - Fast VPN for iPhone's support team.
Cancel IPVanish - Fast VPN for iPhone Script
Script
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Dear IPVanish Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to IPVanish. I have decided to discontinue my use of the service as I have not found it to meet my current needs.
Please confirm that my subscription has been successfully canceled and that I will not be billed again. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
IPVanish requires iPhone users who subscribed through the Apple App Store to cancel their subscriptions directly through Apple, as IPVanish support cannot cancel these subscriptions for them. The 30-day money-back guarantee applies only to annual or longer subscriptions purchased via the IPVanish website and does not cover monthly or in-app purchases made through Apple. Refund requests for in-app purchases must be handled through Apple following their refund policies.
To cancel your IPVanish subscription if you signed up through their website, you will need to log in to your IPVanish account, which requires your password. There is no option to cancel without logging in, as cancellation must be initiated from the account page. If you have forgotten your password, you can reset it using this link: https://sso.ipvanish.com/reset-password/. If you signed up through Apple/iTunes, Google, or Amazon, you will need to cancel through those respective platforms instead.
- Difficulty in canceling subscriptions: The process is often described as long-winded and unfriendly.
- Unexpected price increases leading to dissatisfaction.
- Frustration with AI-driven customer service that is perceived as unresponsive or unhelpful.
- Unauthorized charges and problems obtaining refunds.
- Issues with auto-renewal: Users report being charged after attempting to cancel and not receiving confirmation emails about cancellation or plan changes.
- Customer service unresponsiveness: Difficulty in getting cancellations and refund requests honored, delayed or denied refunds.
- Refund eligibility restrictions: Monthly plans, subscription renewals, and purchases made through certain platforms (like Amazon in-app purchases) are often not eligible for refunds.
- Service malfunction beyond 30 days: Users directed to technical support which may not resolve the issue swiftly.
- Cancellation required to be done in advance: Users must cancel at least 24 hours before renewal to avoid charges.
- Disputed charges: Handling is done through financial institutions, which can delay resolution.
IPVanish allows cancellation of subscriptions at any time, but you must follow their specific online cancellation process exactly to avoid continued billing; cancellation through app stores must be done via those platforms, not IPVanish directly. There is a 30-day money-back guarantee only for first-time customers with annual or longer subscriptions purchased through their website, but monthly plans and in-app purchases are not refundable. Be aware that cancellation also permanently ends any linked additional services and files, and renewals must be canceled at least 24 hours before the period ends to avoid extra charges.
Before cancelling your IPVanish subscription, it's important to know that cancellation must be done through the platform where you signed up, such as the IPVanish website or your Apple/iTunes, Google, or Amazon account. Upon cancellation, you lose access to all VPN services and any linked services, such as LiveDrive or SugarSync cloud storage, which means any stored files in those linked services will be permanently deleted and unrecoverable. Cancellation is not complete until explicitly confirmed by IPVanish support if you contact them for cancellation, and you must provide proof of billing ownership. Additionally, if you want a refund, you must request it within the applicable refund window, usually within 30 days of the subscription start.
- Apple ID username and password (the account used to purchase the subscription)
- Access to the iPhone or device where the subscription is managed
- Open the Settings app on the device
- Tap your name (Apple ID) at the top of Settings
- Navigate to Subscriptions under your account settings
- Select "IPVanish - Fast VPN" from the list of active subscriptions
- Option to cancel subscription and follow Apple’s confirmation prompts
- Cancel at least 24 hours before renewal to avoid being charged for the next billing cycle
- Ensure you receive confirmation of cancellation from Apple
We've actually written a step by step guide on how to get a refund from IPVanish - Fast VPN for iPhone. Check it out!
The Easiest Way to Cancel IPVanish - Fast VPN for iPhone
If you’re frustrated trying to cancel your subscription, membership, or bill from IPVanish - Fast VPN for iPhone—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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