IQ Academy offers a subscription service that starts with a 48-hour trial for just £0.49. After this trial, the subscription automatically continues at £39.99 per month. With the subscription, users get access to unlimited IQ tests from a large pool of questions, IQ-boosting video games, and unlimited tailored reports to track their progress. This subscription auto-renews every month unless you cancel it, which is likely why you might see charges from them.
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The cancellation process is straightforward since it can be done by logging into the user account and navigating to the Help page or by contacting support via email. There are no complex steps or additional barriers mentioned, making it fairly easy for consumers to cancel their subscriptions.
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How to Cancel iq-academy: Step by Step
If you purchased through your IQ Academy account:
- Log into your IQ Academy account using your credentials.
- Navigate to the “Help” section.
- Select the option for subscription management.
- Choose the cancel subscription option.
- Follow the prompts to confirm the cancellation.
If you purchased through customer support:
- Visit the IQ Academy website.
- Navigate to the Contact Us page.
- Reach out to customer support via the provided contact method (email or phone).
- Request cancellation of your subscription.
- Provide any necessary account information for verification.
- Receive confirmation of your cancellation.
If you purchased through mobile apps:
- Open the app on your device.
- Log in to your account.
- Navigate to the Account Settings or Profile section.
- Look for Subscription settings.
- Select cancel subscription.
- Confirm the cancellation by following the prompts.
Tips & Tricks for Canceling iq-academy
- Do not rely on phone support: Customer support often hangs up or does not respond, so avoid trying to cancel by calling.
- Ignore automated cancellation systems: They are typically broken or non-functional.
- Document every attempt: Save emails, call times, and screenshots to build evidence.
- Email repeatedly with clear cancellation requests: Use firm, polite language and request confirmation of cancellation.
- Dispute charges with your bank or credit card company: This is often necessary as companies may continue to bill despite cancellation requests.
- Uncheck any pre-selected subscription boxes: But don’t trust that this will prevent billing; monitor your account closely.
- Escalate by labeling charges as fraudulent: Some users have found success by calling billing fraudulent to their bank.
- Timing matters: Act quickly as charges may recur monthly; attempt cancellation before the next billing cycle.
iq-academy Customer Service Info
If you need assistance, here's how you can get in touch with iq-academy's support team.
Cancel iq-academy Script
Script
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Dear IQ Academy Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal circumstances and my inability to continue utilizing the services at this time, I believe this is the best course of action.
Please confirm the cancellation of my subscription and let me know if there are any final steps I need to take on my end. Thank you for your understanding and support.
Best regards.
Frequently Asked Questions
IQ Academy's subscription cancellation policy requires subscribers to provide written notice via email or other written means at least 30 days prior to canceling. The subscription fee for the month in which cancellation is processed remains payable, and no refunds are issued for partial use. Access to the Virtual Campus is terminated upon cancellation.
To cancel your subscription with IQ-Academy, you typically need to log into your account and cancel it through the “Help” section, which means your password is required to access your account. Alternatively, you can contact customer service to request cancellation, but this might still require account verification. If you need to reset your password to access your account, you can do so here: https://iq-academy.org/reset-password. This ensures you can manage your subscription securely and independently.
- High subscription cost leading to perceived lack of value.
- Achieving the goal they signed up for, so no longer needing the service.
- Difficulty using the platform or poor user experience and onboarding.
- Service no longer helpful or relevant to their needs.
- Better offers or competitors available in the market.
- Lack of usage and engagement with the content.
- Unmet expectations regarding the content or quality.
- Payment failures or billing issues causing frustration.
- Technical bugs or platform issues interfering with learning.
- Change in personal circumstances such as time constraints or financial changes.
IQ Academy allows you to cancel your subscription at any time by logging into your account or contacting customer service. There appear to be no contracts, lock-ins, or early cancellation fees based on the available information. However, be aware that after any free trial period, your subscription will automatically roll over to a monthly plan, so you should cancel before the trial ends to avoid charges.
Before cancelling your IQ-Academy subscription, it's important to know that cancellation will take effect at the end of the current paid term, so you will retain access until then but not afterward. You will lose access to all subscription content and features once the billing cycle ends, so plan accordingly if you rely on any courses or resources. Refunds are typically not provided for cancellations, so any fees paid for the current period are non-refundable. To cancel, you can do so through your account or by contacting customer support at support@iq-academy.org.
- Account login credentials (username and password)
- Access to your IQ Academy account dashboard
- Navigation to the “Help” section of the website
- Membership or subscription details (name, subscription type, renewal/billing cycle)
- Customer service contact method (email or online contact form) if not cancelling via dashboard
- Reason for cancellation (optional, but may be requested)
- Confirmation of cancellation (email confirmation or on-screen message)
We've actually written a step by step guide on how to get a refund from iq-academy. Check it out!
The Easiest Way to Cancel iq-academy
If you’re frustrated trying to cancel your subscription, membership, or bill from iq-academy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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