It Works! is a company that offers health and wellness products, and they have a subscription service called the Loyal Customer program. If you're a Loyal Customer, you agree to buy products through an autoshipment every month for at least three months, or you can pay a one-time $60 membership fee and order just once. You keep getting billed monthly for the autoshipments until you decide to cancel, but if you cancel before three months, they charge the $60 membership fee. It’s mainly for personal use, and you get special pricing by being part of this program.
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Customers report difficulty in canceling due to unresponsive or hang-up calls when contacting support. The cancellation process requires calling customer service, which is often unreliable, requiring escalation through bank disputes, indicating a high level of difficulty and time consumption.
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How to Cancel itworksglobal: Step by Step
If you purchased through It Works Global:
- Calling customer support:
- Dial 786 706-1095.
- Request to cancel your account and any further products.
- Customer support is available:
- Monday to Friday between 6:30 a.m. and 8:00 p.m. CST
- Saturday and Sunday between 8:30 a.m. and 5:00 p.m. CST
- Using a support ticket:
- Log in to your Loyal Customer account.
- Open a support ticket and request to cancel your account and further shipments.
- Send the ticket.
- Using DoNotPay:
- Open DoNotPay in your web browser.
- Click on "Find Hidden Money".
- Type “It Works” into the text box.
Note: Cancelling before three months have passed may incur a $50 fee for Loyal Customers.
Tips & Tricks for Canceling itworksglobal
- Call on a Tuesday, as some users report this timing helps with getting through.
- Use language emphasizing mental health or personal reasons as a way to discourage pushback from representatives.
- Request an email confirmation of your cancellation immediately to create a paper trail.
- Threaten or initiate a credit card chargeback if cancellations are denied and charges persist.
- Contact your bank or credit card company directly to block or remove subscription charges.
- Escalate by asking to speak with a supervisor if frontline reps resist cancellation.
- Be firm and insistent, repeat that you do not want to be part of the subscription or membership anymore.
- Use vague excuses like deleting social media or taking a break from business to avoid detailed discussions or sales pitches.
- Beware of cancellation fees (such as a $50 fee) and prepare to dispute these if unexpected.
- Document everything including call times, names, and what was said.
itworksglobal Customer Service Info
If you need assistance, here's how you can get in touch with itworksglobal's support team.
Cancel itworksglobal Script
Script
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Dear It Works Global Customer Service,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to personal circumstances, I am unable to continue with my membership at this time.
I would appreciate your assistance in processing this cancellation and ensuring that no further charges are applied to my account.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
It Works! Global's membership autoship program requires a three-month minimum commitment unless a $50 Membership Fee is paid. Customers can cancel the autoshipment anytime after fulfilling this commitment by notifying It Works! at least two business days before the next shipment, either online or through customer support. Canceling before completing three months incurs a $50 fee; simply returning an order does not cancel the subscription.
To cancel your subscription with It Works! (itworksglobal.com), you need to access your account, which requires your password. If you do not remember your password, you can reset it at the password reset page here: https://payment2.works.com/. The site does not appear to provide cancellation without login credentials, so having access to your password or resetting it is necessary for subscription cancellation.
- High upfront membership fees ($50 or more) that must be paid before starting.
- Mandatory three-month minimum product purchase or auto-shipment commitment that locks customers into ongoing expenses.
- $50 cancellation fee charged if attempting to cancel before the commitment period ends.
- Ineffective or faulty products leading to dissatisfaction.
- Allergic reactions or adverse health effects caused by products.
- Billing issues such as overcharging, continued billing after cancellation requests, and unauthorized auto-shipment charges.
- Difficulty in canceling memberships or auto-shipments, including poor customer service and refusal to cancel without extra fees or physician statements.
- Unclear or hidden terms regarding fees, cancellation policies, and auto-shipment commitments at the time of purchase.
- Feeling of wasting time and money with no financial success from selling or using the products.
- Pressure to recruit others and promote the business, leading to social and financial strain.
It Works! Global requires a minimum three-month commitment if you become a Loyal Customer with autoshipment, and cancelling before completing this commitment will result in a $50 Membership Fee charge. After this period, you can cancel autoshipments at any time online or by contacting customer support, but must do so at least two business days before the next autoshipment. Also, returning products does not automatically cancel your subscription, so you must explicitly cancel autoshipment to stop future charges, and if returns drop your completed orders below three, a $50 fee will be deducted from your refund.
Before cancelling your ItWorksGlobal subscription, know that if you are a Loyal Customer, you must fulfill a three-month commitment before you can cancel your autoship program without penalty. Canceling autoship does not automatically end your Loyal Customer Agreement, and you need to actively cancel the entire agreement if you wish to stop all participation. You will lose access to your Perks Points if you do not redeem them within 30 days after your last autoship shipment. Also, simply returning an order does not cancel autoship; you must contact Customer Support or submit a cancellation request online at least two business days before your next autoship. Keep in mind, canceling autoship early incurs a $50 membership fee.
- Account login credentials (Customer ID and password) for the It Works customer portal
- Name and email address associated with the subscription
- Account number or Customer ID (if applicable)
- Phone number registered with the account (for verification or support calls)
- Support ticket submission capability (if canceling via online portal)
- Customer Support phone numbers to call for cancellation: 1-800-537-2395, 952-540-5699, or 786-706-1095
- Request to cancel account and shipments (to provide during support communication)
- Awareness of early cancellation fee (for Loyal Customers canceling before three months)
We've actually written a step by step guide on how to get a refund from itworksglobal. Check it out!
The Easiest Way to Cancel itworksglobal
If you’re frustrated trying to cancel your subscription, membership, or bill from itworksglobal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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