IVY Session Payment through Ivy Pay offers an easy way for therapists to get paid quickly and securely by charging their clients' debit, credit, HSA, or FSA cards with just a push of a button. There's no need for swiping cards, and payments are deposited as soon as the next day. They charge a flat rate fee of 2.75% per transaction with no extra hidden fees, no monthly subscriptions, and no contracts, making it simple and straightforward. So if you're getting billed by them, it's likely for a therapy session paid this way.
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The cancellation process involves sending an email to support@talktoivy.com to deactivate the active card profile. This is relatively straightforward but requires email communication, making it a bit less immediate than an online self-service cancellation.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a IVY Session Payment subscription.
How to Cancel IVY Session Payment: Step by Step
If you purchased through Talktoivy.com:
- Login to your Ivy account.
- Click on "Support" in the bottom left-hand corner of your navigation bar.
- Click on the blue "Contact Support" button at the bottom of the pop-up.
- Select the support category "Cancellation Request".
- Complete the cancellation request form.
- Click "Send Cancellation Request".
You will receive a call from your dedicated account manager within 3 business days to discuss your membership options. All matters relating to your Ivy membership must be addressed via telephone with your dedicated account manager following the submission of your cancellation request form.
Tips & Tricks for Canceling IVY Session Payment
- Contact customer support via email repeatedly, as phone support is often unavailable.
- Send multiple follow-up emails within a short span (e.g., several in one week) to escalate urgency.
- Keep detailed records of all communication attempts and any responses received.
- Mention specific compliance issues (HIPAA, PCI) to challenge denials politely but firmly.
- Request a supervisor or higher-level support if initial contacts do not respond.
- Provide any requested documentation promptly (e.g., EIN letter) to avoid further delays.
- Attempt cancellation or payment changes at least two business days before the next billing cycle to avoid charges.
- Express willingness to switch to another payment processor if problems persist.
- Use firm but polite language emphasizing urgency and the impact of continued billing on your financial operations.
- File complaints with third-party agencies like BBB to pressure resolution if communication fails.
IVY Session Payment Customer Service Info
If you need assistance, here's how you can get in touch with IVY Session Payment's support team.
Cancel IVY Session Payment Script
Script
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Hello IVY Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have found that I am unable to make use of the service as I had intended. Although I appreciate the offerings provided, I believe it is best for me to discontinue my membership at this time.
Please confirm the cancellation of my subscription and let me know if there are any final steps I need to complete. Thank you for your assistance.
Best regards,
Frequently Asked Questions
IVY Session Payment allows you to cancel your active Ivy Pay card profile anytime by emailing support@talktoivy.com, which deactivates your payment profile and prevents further charges. Cancellation does not remove your provider's authorization to charge for late fees or no-shows as per their practice policies, and such charges can be made without your additional consent.
You need to log in to your Ivy Account to request a cancellation of your IVY Session Payment subscription. This means you will need your password to access your account and complete the cancellation request form. If you don't remember your password, you can reset it by going to the password reset page here: members.ivymark.com/users/password/new. Once you've submitted the cancellation request, a dedicated account manager will call you within 3 business days to finalize the cancellation over the phone.
- Payment processing issues, such as payments being denied or clients refusing to update card information.
- Withheld or delayed reimbursements, leading to frustration and cancellation.
- Perceived lack of value for the cost of the membership or service.
- Customer service problems, including difficulty in getting refunds or cancellations processed.
- Technical issues or bugs in the payment or membership platform causing inconvenience.
- Billing confusion or unclear pricing, leading users to cancel due to frustration.
- Inflexible plans or cancellation policies, making it hard for users to modify or cancel memberships without hassle.
- External factors like financial hardship, causing users to cut discretionary expenses.
You can cancel your Ivy Pay card profile at any time by emailing support@talktoivy.com. However, be aware that until you cancel, your provider will continue to have authorization to charge your card without any prior notification, and your provider can still charge you late cancellation or no-show fees according to their practice policies. This means you must notify both Ivy Pay and your provider promptly to avoid ongoing charges or fees.
Before cancelling your IVY Session Payment membership, it's important to know that all memberships are annual subscriptions. To cancel, you must complete a cancellation request form within your IVY account and then speak by phone with your dedicated account manager about your options. After cancellation, you will lose access to member-exclusive content and features once your current subscription period ends. There are no refunds provided upon cancellation, and all membership matters post-cancellation must be handled with your account manager over the phone.
- Full Name associated with the IVY Session Payment account
- Email Address connected to your IVY Pay account
- Request to Cancel or Terminate sent to support@talktoivy.com
- Account Identification Details (such as phone number or additional PII if requested for verification)
- Notification to Your Provider of the cancellation before your next scheduled session (per platform requirements)
- Any relevant Payment Method or Bank Information (if asked, to verify identity or remove payment info)
We've actually written a step by step guide on how to get a refund from IVY Session Payment. Check it out!
The Easiest Way to Cancel IVY Session Payment
If you’re frustrated trying to cancel your subscription, membership, or bill from IVY Session Payment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to IVY Session Payment?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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