Jenny Craig offers a home delivery weight loss plan where you get meals delivered every two weeks through an auto-ship subscription. This includes a variety of breakfasts, lunches, dinners, snacks, and bars with free shipping within the contiguous U.S. You will be automatically billed every time your shipment is processed, but you can update, delay, or cancel your order anytime before processing. Payment options include PayPal, Apple Pay, Google Pay, Venmo, and major credit cards, and there are no extra membership fees.
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The cancellation process requires the customer to call or email Jenny Craig, which is straightforward but involves waiting on hold or for an email response. There are no overly complex or hidden steps, making it relatively easy but not instant.
Estimated Time
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minutes to cancel a Jenny Craig subscription.
How to Cancel Jenny Craig: Step by Step
If you purchased through Jenny Craig directly:
- Call customer support at 1-800-727-8046 or email customersupport@JennyCraig.com.
- Inform the representative that you want to cancel your membership.
- Provide the following information to the representative:
- First Name
- Last Name
- Phone Number
- Email Address
- Username
- Password
- Billing Address
- City
- State/Province/Region
- ZIP/Postal Code
- Country
- Reason for Cancellation
- Last 4 Digits of Card
- Date of Last Charge
- Amount of Last Charge
- Request a confirmation code or email to verify that your membership has been canceled.
- Retain the confirmation information provided as proof of cancellation.
If you purchased through an online account:
- Log into your account on jennycraig.com.
- Navigate to the Manage My Account section.
- Select Cancel Auto-Ship or any relevant option to cancel your subscription.
- Follow the prompts to complete the cancellation process.
Tips & Tricks for Canceling Jenny Craig
- Use your credit card chargeback option if Jenny Craig is unresponsive or refuses refunds.
- Use the chat feature on the Jenny Craig website during business hours and type "cancel auto ship" to initiate cancellation.
- Cancel as early as possible, ideally within 3 business days to avoid cancellation fees or penalties.
- Be persistent with multiple calls, emails, and even consumer complaints if refunds or cancellations are delayed or ignored.
- Request confirmation of cancellation in writing and follow up if you do not receive it within a few days.
- Prepare for possible undisclosed or unexpected cancellation fees and negotiate or escalate if charged unfairly.
- Keep all documentation such as contract terms, call logs, emails, and receipts to support your case if refund issues arise.
- Use clear, firm language such as "I want to cancel my subscription and stop all charges immediately" to avoid confusion or retention tactics.
- If the chatbot or initial customer service is ineffective, ask to escalate to a manager or supervisor to resolve the matter quicker.
- Timing is key: call during weekday business hours and avoid weekends for faster response.
Jenny Craig Customer Service Info
If you need assistance, here's how you can get in touch with Jenny Craig's support team.
Cancel Jenny Craig Script
Script
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Dear Jenny Craig Team,
I hope this message finds you well. I would like to request the cancellation of my subscription due to personal reasons that require me to adjust my current commitments. Please let me know if you need any further information to process this request. I appreciate your assistance and look forward to your confirmation of the cancellation.
Thank you.
Frequently Asked Questions
Jenny Craig's cancellation policy for auto-ship plans requires customers to call or email the company to cancel their subscription. The purchase of Club Jenny Access is non-refundable, and entrée food orders are non-returnable and non-refundable. Customers can contact Jenny Craig at 800-JENNYCARES (800-536-6922) for cancellation details.
To cancel your Jenny Craig subscription, you typically need to contact their customer service by phone at 800-597-5366. When you call, you'll be asked to provide several pieces of account information including your password, so it is needed for the cancellation process. If you have forgotten your password, you can reset it on their website at https://www.jennycraig.com/account/forgot-password. Make sure to obtain a confirmation code or email for your cancellation as proof.
- Burnout on repetitive food despite advertised variety
- Unauthorized shipping of additional weeks of food after membership period ended
- Difficulty finding cancellation option online and required calling customer service
- Poor customer service with no supervisor or manager available
- Loss of physical locations leading to loss of quick meal replacements and in-person service
- Contradictory advice via chat resulting in unwanted additional orders
- Rigid cancellation policies with no accommodation for special circumstances like medical issues or being out of the country
- Delays and inconsistencies with food shipments, including missing or damaged items
- No accountability taken by customer service for warehouse or shipping issues
- Subscription renewals without authorization and refusal to refund
- Overall dissatisfaction with customer service, delivery reliability, and food quality
Jenny Craig allows you to cancel your membership or subscription at any time by calling their customer support or emailing them. However, be aware that you must cancel or modify your order before 6:00 p.m. ET the day before the scheduled order fulfillment; otherwise, the order will be processed and cannot be canceled or changed. Simply deleting your account information online does not stop the auto-ship orders — you must contact customer service directly to stop the subscription.
Before canceling your Jenny Craig subscription, membership, or bill, note that you must cancel or modify any order before 6:00 p.m. ET the day before it's scheduled to be fulfilled; otherwise, changes cannot be made. Cancelling will stop future shipments and charges, and you will lose access to personalized coaching and any member benefits like the Club Jenny support. It is important to contact Jenny Craig directly via phone or email to ensure cancellation is processed. Lastly, there are no hassles, and you can cancel anytime, but once cancelled, ongoing services and benefits will end immediately.
- First and Last Name
- Email Address associated with account
- Account Username (if applicable)
- Phone Number on file
- Billing Address (including City, State/Province/Region, ZIP/Postal Code, Country)
- Order Number (if canceling a recent order or auto-ship)
- Date and Amount of Last Charge
- Last 4 digits of card used for billing
- Reason for Cancellation (may be requested by customer service)
- Confirmation of identity (possibly providing answers to any security questions or verifying account information)
- Access to your online Jenny Craig account (email and password) to manage/cancel directly if using self-service
We've actually written a step by step guide on how to get a refund from Jenny Craig. Check it out!
The Easiest Way to Cancel Jenny Craig
If you’re frustrated trying to cancel your subscription, membership, or bill from Jenny Craig—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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