JustCall is a company that provides phone and messaging services mainly for teams, where you pay a monthly fee based on the number of users (with a minimum of two users). They include one free phone number per user but charge extra if you want more or special numbers. There are also optional add-ons for extra features like advanced call reports or group texting that you only pay for if you use them. The company bills you monthly or yearly for these services, so if you see a charge from them, it's most likely for these subscriptions and any extra features you or your team might be using.
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The cancellation process on JustCall involves straightforward navigation through the user profile to the billing section with a clearly labeled 'Cancel Subscription' button. The steps are clearly outlined and user-friendly, with support available if issues arise, making the process relatively easy for consumers.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a JustCall subscription.
How to Cancel JustCall: Step by Step
If you purchased through JustCall directly:
- Access Your JustCall Account: Open your JustCall account using your credentials.
- Go to Profile Section: Click on the avatar icon located in the top right corner to access your profile section.
- Navigate to Billing: Within your profile, click on "Billing" and scroll down to the account management section.
- Initiate Cancellation: Look for the "Cancel Subscription" option. Click on it to start the cancellation process.
Tips & Tricks for Canceling JustCall
- Be direct and firm: Clearly state your intention to cancel immediately without entertaining retention offers.
- Avoid giving reasons: Do not provide reasons for cancellation to prevent sales agents from attempting to persuade you to stay.
- Request confirmation: Always ask for written or email confirmation of the cancellation for your records.
- Timing matters: Try to cancel just before the renewal date to avoid being charged for the next billing cycle.
- Use multiple channels: If phone cancellation is difficult, try email or live chat to escalate the request.
- Be prepared to escalate: If frontline staff resist, ask to speak with a supervisor or retention specialist who can process your cancellation.
- Document everything: Keep records of all conversations, including dates, times, and names of representatives spoken to.
- Leverage social proof: Mention you have seen negative reviews or complaints online about cancellation difficulties to encourage agents to comply quickly.
- Utilize prepaid or alternative payment methods: Sometimes switching payment to a prepaid card can force cancellation as it won't process further charges.
- Be polite but persistent: Politeness can help smooth the process but remain firm and don't back down from your cancellation request.
JustCall Customer Service Info
If you need assistance, here's how you can get in touch with JustCall's support team.
Cancel JustCall Script
Script
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Dear JustCall Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to recent changes in my business needs and budget constraints, I am unable to continue with the service at this time.
I appreciate the features and support that JustCall has provided, and this decision was not made lightly. Please confirm the cancellation at your earliest convenience and let me know if there's any further information you need from my side.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
JustCall's subscription cancellation policy states that users can manually cancel their subscription from the Billing section in their profile, with the cancellation taking full effect on the upcoming billing date. Users retain access to the service until the current billing cycle ends, and no further charges occur after cancellation. Additionally, no refunds are provided for past payments upon cancellation, but users are not charged for subsequent billing cycles. Refunds are only granted for duplicate payments or charges made mistakenly after cancellation.
To cancel your JustCall subscription, you will need to log in to your JustCall account using your password. The cancellation process requires you to access your profile and billing sections, which are accessible only after signing in. If you don't remember your password, you can reset it at this URL: https://app.justcall.io/users/password/new. If you encounter any issues, JustCall also offers support through their chat icon once you're logged in.
- Errors and glitches that make the platform difficult to use, including audio problems and integration issues.
- Hubspot integration problems requiring manual workarounds.
- Text messaging failures with SMS errors even when sending to cellphones.
- High and complicated pricing tiers leading to cancellations when more cost-effective alternatives are found.
- Poor customer support that is slow, inconsistent, unhelpful, or argumentative.
- Unexpected pricing changes such as automatic placement in higher-priced plans without consent.
- Account closures without clear prior warning perceived as unfair by users.
- Dialer bugs and refresh issues.
- Call quality problems including dropped calls, lag, and audio cutouts.
- Not suitable for small or startup businesses due to cost and support focus.
- Support staff turnover causing repeated explanations and slow issue resolution.
- Inconveniences and bugs despite liking some features.
- Pricing structure no longer matching business needs.
- Frustration with workarounds needed due to software issues.
JustCall allows users to cancel their subscription at any time through a manual cancellation process, but cancellation takes effect only at the end of the current billing cycle, so customers continue to have access until then and are not charged afterward. There are no explicit contracts with early cancellation fees or lock-in periods, but there are no refunds for any past payments or the remaining days in a billing cycle if you cancel early. Additionally, users must provide a 30 to 45-day notice before the subscription auto-renews, which can be a timing trap, and JustCall may encourage one-to-one support calls during cancellation to potentially delay the process or dissuade cancellation.
Before cancelling your JustCall subscription, know that you will continue to have access to the service until the end of your current billing cycle, after which your subscription will be fully cancelled and no further charges will occur. Upon cancellation, you will lose access to all JustCall features, including calling, texting, and any active credits or custom services tied to your account. Importantly, there are no refunds for past payments or partial months, so it's crucial to consider your billing cycle timing before cancelling. Refunds are only made in cases like duplicate payments or charges made after cancellation. Finally, if you remove users or downgrade your plan, changes take effect from the next billing cycle.
- JustCall account login credentials (email and password) to access your account
- Access to your profile section (via the avatar icon)
- Navigation to the Billing section within your account
- Locate and select the "Cancel Subscription" option in account management
- Contact with Support Team (if any issues arise or if confirmation is needed, through the blue chat icon or help@justcall.io)
- Account owner status (important for hibernating/cancelling; only the account owner can request these actions)
- Confirmation of cancellation (support may ask for confirmation before processing hibernation; no indication of needing additional documents or identity verification under normal circumstances)
We've actually written a step by step guide on how to get a refund from JustCall. Check it out!
The Easiest Way to Cancel JustCall
If you’re frustrated trying to cancel your subscription, membership, or bill from JustCall—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to JustCall?
JustCall, JustCall.io, JUSTCALL* JustCall, JustCall Subscription, JustCall Services, JustCall Charges
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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