Kajabi is a platform that helps creators sell their products and services online. One of its main features is Kajabi Payments, which lets users accept payments easily, including one-time purchases, subscriptions, and payment plans. If you see charges from Kajabi, it could be because you're subscribed to a service or membership that bills you regularly through their system. They also offer convenient payment options like credit cards, Apple Pay, and buy-now-pay-later services, making it easy to manage and track payments all in one place.
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The cancellation process involves straightforward steps within the account settings and subscription menu, making it relatively easy for a consumer familiar with navigating web dashboards. However, the need to navigate through multiple settings screens places it above the easiest level, though still far from difficult or impossible.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Kajabi subscription.
How to Cancel Kajabi: Step by Step
If you purchased through Kajabi:
- Open the Settings tab from the Dashboard.
- Locate your Account Settings.
- Click on Subscription.
- Select Change plan.
- At the bottom of the page, click cancel subscription to start the cancellation process.
Tips & Tricks for Canceling Kajabi
- Initiate cancellation during trial periods to avoid charges and make cancellation straightforward.
- Use the 'Change Plan' option in account settings and look for the subtle cancel link at the bottom.
- Be persistent and patient—Kajabi’s cancellation flow can be confusing with multiple screens that may feel like "dark patterns."
- Attempt cancellation late at night or off-peak hours, as customer support might be less responsive during busy times.
- Leverage the confirmation screens where companies often offer a discount or incentive to stay after you click cancel.
- Use clear, firm language in communications—state that you want to permanently cancel and not renew the subscription.
- Document all communications and cancellation attempts to escalate if needed.
- Escalate to higher management or request a supervisor if initial customer service does not finalize the cancellation.
- Monitor your billing statements carefully after cancellation for any unauthorized charges.
- Use forums like Reddit to seek specific advice on cancellation steps for your exact Kajabi subscription, as some users share helpful links and tricks.
Kajabi Customer Service Info
If you need assistance, here's how you can get in touch with Kajabi's support team.
Cancel Kajabi Script
Script
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Subject: Request for Subscription Cancellation
Hi Kajabi Team,
I hope this message finds you well. I would like to formally request the cancellation of my Kajabi subscription. Due to recent changes in my business needs, I find that I am not able to utilize your platform to its full potential at this time. I appreciate the services provided so far, but I must discontinue my subscription effective immediately.
Please confirm the cancellation at your earliest convenience. Thank you for your prompt attention to this matter.
Best regards,
[Your Name]
Frequently Asked Questions
Kajabi's subscription cancellation policy states that canceling your subscription will stop all future payments and maintain your account access until the end of the current billing period, after which your site becomes inactive and inaccessible. Customers with active recurring subscriptions will continue to be charged until those subscriptions are manually canceled through Kajabi Payments, Stripe, or PayPal. Additionally, Kajabi partners lose commission eligibility upon cancellation, and instead of canceling, users can choose to pause their account by Parking it.
To cancel your Kajabi subscription, you do need to log in to your account, which means you will need your password. The cancellation process is done through the account settings on the Dashboard, so access is necessary. If you have forgotten your password, you can reset it by going to the Kajabi login page and clicking "Forgot your password?" Here is the reset password URL: https://app.kajabi.com/forgot-password. This ensures you can regain access and proceed with the subscription cancellation if needed.
- High Pricing and Unexpected Fee Increases: Users report sudden price hikes, sometimes up to 50%, leading to feeling ripped off.
- Poor Customer Service and Long Wait Times: Reports of long hold times (1.5+ hours) and unhelpful support when seeking refunds or cancellations.
- Complicated Cancellation Process: Users have to manually cancel each subscription individually; no bulk cancel option exists, causing frustration.
- Lack of Refunds After 30 Days: Refunds only given if billing issues are reported within 30 days; beyond that, no refunds are provided.
- Restrictive Features and Limited Customization: Some find the platform restrictive, with non-intuitive interface and template modifications.
- Loss of Access After Cancellation: Canceling subscription leads to loss of account and product access, often requiring careful communication with customers.
- High Cost for Limited Use: Complaints about high price when using only a few features like a landing page without full utilization.
- Manual Management Burden: Need to manually manage customer payments outside Kajabi adds to cancellation frustrations.
- Pricing Not Justified by Product Improvements: Customers feel price increases are not matched by product or service improvements.
Kajabi allows canceling your subscription at any time with no lock-in contracts or early cancellation fees, but after cancellation, you retain access only until the end of your current billing cycle. They offer a 30-day money-back guarantee for new accounts, but refunds beyond that period are not typically available. One landmine to be aware of is that after cancellation, your data and customer access end, and Kajabi may delete your data anytime after cancellation; there is an option to "park" your account for $29/month to retain data but with disabled features and access. Also, if you have customers on subscription plans through Kajabi, you must manually cancel their payments separately to stop those charges.
Before cancelling your Kajabi subscription, know that cancellation will end access to your Kajabi account and all content or sites you have built there after your current billing period ends. Your site will become inactive and inaccessible to both you and your customers. Customers will lose access to any digital products they purchased through Kajabi. Additionally, if you are a Kajabi Partner, you will stop receiving referral commissions and your Partner Status will reset if you reactivate later.
- Kajabi account login details (email and password)
- Access to the Kajabi Dashboard
- Subscription or membership ID (if canceling a specific plan or customer subscription)
- Account Settings access permissions
- Billing section or Subscription section in Settings
- Choice of effective cancellation date (end of billing cycle, custom date, or immediate cancellation)
- Confirmation of cancellation action (clicking to confirm cancelation request)
- Payment processor details (if managed via Stripe, PayPal, etc.)
- Access to the customer's subscription details (if canceling for a customer)
We've actually written a step by step guide on how to get a refund from Kajabi. Check it out!
The Easiest Way to Cancel Kajabi
If you’re frustrated trying to cancel your subscription, membership, or bill from Kajabi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Kajabi?
kajabi.com, Kajabi Payments, Kajabi URL, your customized Kajabi URL or Business Name, brandname.com, your brandname or DBA name
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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