Klaviyo is a platform that helps consumer brands connect with their customers through email and text message marketing. They combine customer data in one place so businesses can send more personal and relevant messages. You might see a bill from Klaviyo because they offer marketing tools and customer service features that businesses pay for monthly to help them grow and communicate better with you. They also integrate with other services, including subscription and billing platforms, to support businesses in managing their customer relationships.
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The cancellation process for Klaviyo subscriptions is straightforward and can be completed in the billing section of the user's account dashboard. It involves a few steps such as selecting the plan to cancel, confirming reasons, and entering the account name, but overall it is user-friendly and does not require contacting customer support unless the subscription is manually billed.
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minutes to cancel a Klaviyo subscription.
How to Cancel Klaviyo: Step by Step
If you purchased through Klaviyo.com:
- Log into your Klaviyo account.
- Navigate to the Billing section.
- Click on Cancel Plan.
- Select the plan(s) you wish to cancel. If cancelling your account, choose Cancel all plans.
- Click Continue.
- Select the reason(s) for cancellation, then click Continue.
- Choose when you want your plan to end:
- At the end of the billing cycle (recommended)
- Immediately
- Enter your account name to confirm.
- Click Cancel Plan.
- Click Exit.
Tips & Tricks for Canceling Klaviyo
- Be clear and concise in your cancellation request to avoid delays or pushback.
- Timing matters: Initiate cancellation just before the billing cycle renews to avoid unexpected charges.
- Document everything: Save copies of cancellation confirmations and correspondence.
- Use firm language stating you want to cancel immediately to avoid subscription auto-renewal.
- List cleaning first: Some users recommend reducing active subscribers by segmenting and suppressing inactive profiles before downgrading or cancelling.
- Contact support directly if the self-serve cancellation is complicated or unresponsive; escalate politely but firmly.
- Provide feedback honestly if prompted, but keep it brief and focused on your decision.
- Be prepared to confirm cancellation multiple times as some users report needing to go through extra steps or communications.
- Avoid using vague language like "maybe cancelling"—be definitive about your decision to help ensure the cancellation is processed.
- Check for and ask about any hold or pause options if unsure about permanent cancellation; some users find these options beneficial.
- Escalate by politely requesting a supervisor if initial support is unhelpful or slow.
Klaviyo Customer Service Info
If you need assistance, here's how you can get in touch with Klaviyo's support team.
Cancel Klaviyo Script
Script
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Hello Klaviyo Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. While I appreciate the services you provide, I have decided to discontinue my subscription due to budget constraints at this time.
Please let me know if any further information is needed to process this cancellation. I would appreciate a confirmation once it has been completed.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Klaviyo's subscription cancellation policy allows users to cancel their plan at any time, with the cancellation taking effect either immediately or at the end of the current billing cycle (recommended). The service and integrations will continue until the last day of the billing cycle if chosen, but no refunds are issued for the remainder of the billing period. Upon cancellation, future payments are disabled, flows go into draft mode, and scheduled campaigns cease to send.
To cancel your Klaviyo subscription, you generally need to log in to your account, which requires your password. There is no option to cancel without accessing your account, and this action is restricted to Owners or Admins. If you have forgotten your password, you can reset it at this URL: https://www.klaviyo.com/login (click 'Forgot your password?'). Support contact is required only for manual billing or contracts longer than one month.
- Unexpected automatic upgrades to higher plans due to lists auto expiring, causing immediate charges requiring refund intervention.
- Unethical and exploitative pricing policies, profiting from bots/spammers by inflating active profile counts, leading to overcharges and automatic tier increases without consent.
- Poor customer service experience and lack of response to support requests.
- Extremely high fees for the value received or poor results from the service.
- Continued charges despite non-use of the service and being unable to stop billing.
- Email flow issues and limitations on free plans with no adequate support.
- Persistent unwanted sales calls despite requests to stop.
- Frequent pricing changes and difficulties adjusting subscriber levels.
- Nightmarish support experiences including invoicing issues and lack of availability to resolve problems.
- Misleading information about feature access and subscription capabilities.
- Account suspensions without notification and inability to export data.
- Inability to downgrade accounts with unhelpful support.
- Lack of effective pre-sale and after-sale support, including handling of bugs and solutions.
You can cancel your Klaviyo subscription at any time without facing any contracts, lock-ins, or early cancellation fees. However, you should be aware that Klaviyo does not offer refunds for the remainder of the billing cycle once you cancel, so it's best to cancel toward the end of your billing period to avoid paying for unused time. There are no gimmicks or tricks to prevent cancellation, but the lack of partial refunds is the primary consideration.
Before cancelling your Klaviyo subscription or plan, note that at the end of your billing cycle, you will lose the ability to send messages, and all integrations and future payments will be disabled. Flows, especially those containing SMS messages, will be put into draft mode and stop sending immediately if you cancel an SMS plan. Scheduled and new campaigns will also no longer send after cancellation. Downgrading to the free plan stops future payments but retains core Klaviyo features with sending limits; however, you will need to manually reactivate flows, campaigns, and integrations. Canceling your entire account disables all features but retains your data, while closing your account deletes all data and access permanently. Also, cancellations do not come with refunds for the remainder of the billing cycle, and only Owners or Admins can perform cancellations or downgrades, with only Owners able to close accounts.
- Account Owner or Admin permissions (only these roles can initiate cancellation or closure)
- Access to Billing section in your Klaviyo account
- Selected plan(s) to cancel or confirmation to cancel all plans
- Reason(s) for cancellation (may need to select from provided options)
- Choice of cancellation timing (at the end of billing cycle or immediately)
- Account name confirmation (for verification during cancellation or closure)
- Primary administrator login credentials (to access account settings and billing)
- Exported data (campaign analytics, flow analytics, profiles, templates) if you wish to keep it before closure
We've actually written a step by step guide on how to get a refund from Klaviyo. Check it out!
The Easiest Way to Cancel Klaviyo
If you’re frustrated trying to cancel your subscription, membership, or bill from Klaviyo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Klaviyo?
Klaviyo charges could show up on your statement as: KLAVIYO, KNIGHTS KLAVIYO, KLAVIYO*KLAVIYO.COM, KLAVIYO.COM, or a similar variant including 'Klaviyo' and 'klaviyo.com' in the descriptor.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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