KUB provides electric, natural gas, water, wastewater, and fiber services. If you're getting billed by them, it’s likely for one or more of these utilities. They offer various ways to pay your bill, including online payments, automatic bank drafts, paying by phone, or even in person at local retailers. They also have a convenient paperless billing option and plans to help manage bills more easily, like the Levelized Billing Plan that evens out your payments over time.
Difficulty
12345
678910
Easy
Medium
Very Hard
Canceling or stopping KUB service is quite straightforward. It can be done online or by phone, requiring only a one business day notice and some basic information. This makes it much easier than many other utility services which often require longer notice or in-person visits.
Estimated Time
On average, it takes
1 day
00
00
minutes to cancel a KUB bill subscription.
How to Cancel KUB bill: Step by Step
If you purchased through kub.org:
- Log in to your account on kub.org.
- Go to the My Account section.
- Select Billing Options.
- Uncheck the "Enrolled" box in the Round It Up section.
- Confirm the changes to complete the cancellation.
- If unsure, you can also call Customer Service at 865-524-2911 for assistance.
Tips & Tricks for Canceling KUB bill
- Call customer service during business hours early in the week to avoid phone wait times and ensure more helpful agents.
- Use firm but polite language stating clearly you want to cancel and do not want further charges.
- Request confirmation number or email as proof of cancellation immediately.
- If initial agent resists, ask to escalate to a supervisor or retention department where cancellations are processed faster.
- Be prepared with your account number, card details, and personal verification info for faster processing.
- Try multiple channels if phone fails: live chat, email, or social media messages sometimes yield better responses.
- Document every communication including dates, names, and what was said for disputes.
- If you lost access to email linked to account, inform customer service immediately and provide alternative verification like card number on file.
- Some users reported success by threatening formal complaints or reporting to utility commissions after repeated refusal to cancel.
- Check if timing matters: canceling several days before billing cycle end may help avoid next charge.
- Final step: If service is still unwanted and cancellation fails, consider shutting off service meter physically (in extreme cases) and dispute charges.
KUB bill Customer Service Info
If you need assistance, here's how you can get in touch with KUB bill's support team.
Cancel KUB bill Script
Script
Copy
Dear KUB Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I need to make some financial adjustments and must discontinue this service. I appreciate your understanding and would like to confirm that my subscription will be canceled effective immediately.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
To cancel your participation in the Round It Up program on your KUB bill, you need to go to the Billing Options page on kub.org and uncheck the "Enrolled" box, or alternatively, call KUB at 865-524-2911. This cancellation method applies specifically to the Round It Up subscription. For other bill payment methods such as AutoPay or SelectPay, cancellation policies require notification a few days before scheduled transactions with some limits on consecutive cancellations.
To cancel your subscription for the KUB bill (kub.org), you can either log in to your account and go to the Billing Options page to uncheck the "Enrolled" box in the Round It Up section or call their customer service at 865-524-2911. Logging in will require your password, but if you don't remember it, you can reset it using this link: https://www.kub.org/customer/forgot. Alternatively, you can cancel by phone without needing your password. This gives you flexibility depending on whether you prefer managing online or by phone.
- Incorrect account setup and billing disputes, such as being charged for power at the wrong address or fraudulent account setup.
- Delays or barriers to service transfer caused by required electrical safety inspections flagged years prior to transfer.
- Perceived unfair billing practices or threats of increased rates due to high power usage despite payment for all usage.
- Delays in repair and power restoration after storm damage, leading to extended outages.
- Disputes over responsibility for infrastructure issues affecting services like sewage lines.
- Billing disputes related to unwanted or malfunctioning services, such as charges for private lamp lights not functioning with poor resolution or credit.
- Difficulty in stopping services when the account is not in the customer's name, causing frustration.
KUB may impose some restrictions with its AutoPay program: you can cancel a monthly payment only twice in a 12-month period and not in two consecutive months. If you violate these limits, KUB removes you from AutoPay, requiring a 12-month wait before re-enrollment. Cancelling payments doesn't automatically cancel AutoPay enrollment; you must actively withdraw from the program. Other than this AutoPay restriction, users can generally cancel participation in programs like the Round It Up voluntary program at any time, and there are no notable lock-ins or early fees reported for subscriptions or bills in general.
Before cancelling your KUB bill subscription or service, be aware that once you stop your services, you will lose access to all utility services provided through KUB including any fiber optic internet service if applicable. Cancellation means you won't be able to use online tools and services such as bill pay, paperless billing, and outage reporting. Ensure that all KUB equipment is returned to receive any refundable deposits. Also, be aware that you remain liable for all charges until the service cancellation is fully processed. Finally, if you are part of the Round It Up program, a voluntary program providing funds to help low-income families, cancelling your participation requires opting out specifically on your billing options or by contacting customer service.
- KUB Account Number
- Name on the Account
- Service Address associated with the account
- Contact phone number or email address
- Date to stop service or cancellation effective date
- Reason for cancellation (if required)
- Identification information if requested (for verification)
- Access to KUB online account (for online cancellations or billing program changes)
- Call KUB customer service at (865) 524-2911 (if cancelling via phone)
We've actually written a step by step guide on how to get a refund from KUB bill. Check it out!
The Easiest Way to Cancel KUB bill
If you’re frustrated trying to cancel your subscription, membership, or bill from KUB bill—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to KUB bill?
KUB, Knoxville Utilities Board, KUB Bill, KUB Utility, KUB Electric, KUB Water, KUB Gas
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
