Lavender Sky Health offers telehealth services focused on weight loss and general health. They have a clear and upfront payment system with no monthly memberships or hidden fees, so you only pay when you use their services. Customers can prepay in $100 increments through their Patient Portal to put money toward future orders. So, if you see a charge from them, it’s likely for a one-time health service or a prepaid amount you set up in advance.
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The cancellation process is straightforward and can be completed online through the user's account settings by following clear steps. The prompts guide the user through cancellation, with support available if needed, making the process relatively easy but not completely effortless due to some required confirmations and potential contractual checks.
Estimated Time
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10 minutes
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minutes to cancel a Lavender Sky Health subscription.
How to Cancel Lavender Sky Health: Step by Step
If you purchased through Lavender Sky Health directly:
- Visit the Lavender Sky Health website.
- Scroll to the bottom of the page and click on the Contact Us link.
- Choose your preferred method of contact (phone or email) to reach out to customer support.
- If calling, dial the provided phone number and clearly state that you want to cancel your service.
- If emailing, send a cancellation request to the provided email address, stating your name and the service you wish to cancel.
- Follow any further instructions given by the customer support representative to complete the cancellation process.
Tips & Tricks for Canceling Lavender Sky Health
- Do not wait for responses or delivery delays; anticipate excuses and lack of communication from Lavender Sky Health.
- Escalate quickly by threatening to stop payment on unpaid invoices if service or delivery is not satisfactory.
- Use multiple pharmacies or providers simultaneously to avoid disruption—stockpile medications if possible.
- Submit alternative documentation such as recent invoices, medication labels, or screenshots if official prescriptions are not available.
- Email documentation support with clear, combined proof (receipt + vial photos) to meet documentation requirements.
- Check your emails thoroughly for initial prescription orders and use those as proof when needed.
- No monthly commitment means you can stop ordering without formal cancellation—simply do not reorder.
- Choose pharmacy carefully; you can switch pharmacies for better service or product options without hassle.
- Use the company's support email for invoice adjustments or refund requests; mention invoice/order numbers explicitly.
- Do not hesitate to switch to alternative providers like Fifty 410, Goby, Emerge, or Empower if frustrations mount.
- Engage in relevant online forums like Reddit to share experiences and get updated tips on handling cancellations.
- Be firm and clear in communication, emphasize you expect prompt cancellation or refund without unnecessary delays or excuses.
Lavender Sky Health Customer Service Info
If you need assistance, here's how you can get in touch with Lavender Sky Health's support team.
Cancel Lavender Sky Health Script
Script
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Dear Lavender Sky Health Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that the services are not aligning with my current needs. I would appreciate it if you could confirm the cancellation and ensure that no further charges are applied to my account. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
Lavender Sky Health does not charge recurring or membership fees and services can be stopped at any time without financial penalty. Refunds are not provided for medication orders once submitted to the pharmacy or for virtual/electronic consultations once payment is made, though partial refunds may be available for phone appointment cancellations according to their scheduling policy. Additionally, card processing fees are non-refundable, and refunds for payments made in error are only possible if order processing has not started.
To cancel your subscription with Lavender Sky Health (portalmailbox.com), you do need to have access to your account, which typically requires your password for authentication. However, if you have trouble with your password, you can reset it by visiting their login portal. Unfortunately, Lavender Sky Health does not appear to offer phone or chat support for cancellation without login credentials, so having your password or resetting it is necessary to proceed with cancellation. You can reset your password here: https://portal.lavenderskyhealth.com/login.
- Poor customer service including slow response times and lack of timely replies.
- Rule changes without warning causing confusion and frustration, such as the 42-day refill restriction.
- Shipping issues like products not arriving or receiving incorrect doses without notification.
- Lack of communication transparency and deletion of user comments asking for updates.
- Ethical concerns about ongoing clients being cut off or ghosted by the company.
- Refund and billing problems including unpaid invoices and disputes over charges.
- Fraud allegations with inadequate company response.
- Preference for competitors who offer faster, cheaper, and better communication and service.
Lavender Sky Health does not require any subscriptions or memberships, so you can discontinue services at any time without facing contracts or lock-ins. However, if you use their prepayment option, prepayments can be refunded at any time upon request but with a non-refundable 10% card processing fee; prepayments already applied to an invoice are not refundable. Overall, there are no gimmicks like early-cancellation fees, but be aware of the non-refundable fee on prepayment refunds.
Before cancelling services with Lavender Sky Health, it is important to know that they do not operate on a subscription or membership model, so you can stop using their services anytime without financial penalties. However, refunds are not provided for medication orders once sent to the pharmacy, nor for virtual consultations or refill requests after submission. Appointment cancellations must be made at least 24 hours in advance to receive a partial refund (minus a 5% processing fee), while last-minute cancellations or no-shows may receive only a 50% refund if requested. Additionally, inappropriate behavior can lead to dismissal from the practice with official notice.
- Full name of the account holder or patient
- Email address used for the account or communications
- Invoice number (for bill adjustments or refunds)
- Appointment details (date and time, if canceling an appointment)
- Specific request (e.g., adjust invoice, cancel appointment, refund prepayment)
- Reason for adjustment or cancellation (optional but may help for extenuating circumstances)
We've actually written a step by step guide on how to get a refund from Lavender Sky Health. Check it out!
The Easiest Way to Cancel Lavender Sky Health
If you’re frustrated trying to cancel your subscription, membership, or bill from Lavender Sky Health—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Lavender Sky Health?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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