LeasingDesk is a service used by landlords and property managers to check rental applicants' histories. They provide screening reports that include credit, criminal, rental payment history, and eviction checks, which help determine if someone is approved to rent or might need to pay a higher deposit. If you're seeing a charge or billing from LeasingDesk, it's likely related to this screening process that your landlord or property manager used. You can request a copy of your screening report from them if you want to see what information they have about you.
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Cancelling a subscription with leasingdesk (eRenterPlan) involves straightforward methods such as email, phone, or online cancellation via their login portal. The process requires basic account information and asking for cancellation proof, which is typical and not very difficult for most consumers.
Estimated Time
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How to Cancel leasingdesk: Step by Step
If you purchased through LeasingDesk.com:
- Visit LeasingDesk.com and log into your account using your credentials.
- Navigate to the **Account Settings** section.
- Select **Subscriptions** or **Billing** from the menu.
- Locate the subscription you wish to cancel.
- Click on the **Cancel Subscription** button.
- Follow the prompts to confirm the cancellation of your subscription.
- You should receive a confirmation email regarding your cancellation.
If you purchased through Apple:
- On your iPhone or iPad, go to **Settings**.
- Tap your name at the top of the screen.
- Select **Subscriptions**.
- Find the LeasingDesk subscription and tap on it.
- Tap **Cancel Subscription** and confirm your choice.
- You will receive confirmation of the cancellation via email.
If you purchased through Google Play:
- Open the **Google Play Store** app on your device.
- Tap on the profile icon in the top right corner.
- Select **Payments & subscriptions**.
- Tap on **Subscriptions**.
- Find and select your LeasingDesk subscription.
- Tap **Cancel Subscription** and follow the prompts to finalize the cancellation.
- Confirm that you want to cancel the subscription.
If you purchased through a third-party vendor:
- Locate the confirmation email or receipt you received from the vendor.
- Contact the vendor's customer support directly via email or phone.
- Request the cancellation of your LeasingDesk subscription, providing them your account details.
- Request confirmation of your cancellation.
Tips & Tricks for Canceling leasingdesk
- Document everything including dates, names of representatives, and what was said during each communication.
- Dispute charges formally through LeasingDesk's third-party dispute system; acknowledge it may take up to 30 days.
- Provide proof such as payment receipts or dispute confirmations to strengthen your case.
- Contact your bank or credit card issuer to cancel payments or dispute charges if direct cancellation fails.
- Escalate quickly by requesting supervisors or filing complaints with consumer protection agencies if initial attempts fail.
- Use clear and firm language such as "I do not authorize further charges" and "Request immediate cancellation and confirmation in writing."
- Apply pressure by highlighting inaccurate or disputed charges when communicating with LeasingDesk or the leasing office.
- Timing matters—try to cancel right before a billing cycle to reduce unauthorized future charges.
- Use online community advice from forums like Reddit to tailor your dispute with successful phrases or tactics others have used.
- Prepare for non-refunds on paid application fees but insist on stopping any recurring payments.
leasingdesk Customer Service Info
If you need assistance, here's how you can get in touch with leasingdesk's support team.
Cancel leasingdesk Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with LeasingDesk. Due to unforeseen circumstances and changes in my personal situation, I am unable to continue with my current membership.
I appreciate the services provided thus far, but I believe this is the best decision for me at this time. Please let me know the next steps to finalize this cancellation.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
LeasingDesk's eRenterPlan subscription can be canceled anytime by contacting support@leasingdesk.com via email with account details, calling 1-888-512-4204, or canceling online through the user account. They do not offer a pause option; subscribers must either keep paying or fully cancel. It is recommended to request proof of cancellation for your records.
To cancel a subscription with LeasingDesk, you typically need to have access to your account, which means you will likely need your password. LeasingDesk does not appear to offer unauthenticated cancellation via phone or chat. If you need to reset your password, you can do so here: https://id-training.realpage.com/Identity/Account/ForgotPassword?returnUrl=%2FIdentity%2FAccount%2FManage. This will allow you to regain access and manage your subscription.
- High costs charged by the service.
- Better offerings by competitors.
- Services no longer helpful or relevant to the customer's needs.
- Financial constraints or cash flow issues on the customer's side.
- Unsatisfactory customer service experiences.
- Unmet expectations regarding the product or service.
- Lack of flexibility to change or edit the subscription.
- Too many canceled appointments or service interruptions from the business.
- Dissatisfaction with product or service quality.
- Changing personal needs or priorities.
LeasingDesk has a policy where the Holding Fee and Application Fee are non-refundable if you cancel your application, meaning you will forfeit this money as liquidated damages. After a lease contract is executed, you could face a $50 fee for any lease term changes such as move-in date modifications. Also, if payments are returned, there is a $35 charge and failure to cover the fees promptly can lead to cancellation of your unit reservation. These fees and forfeitures act as financial lock-ins to watch out for before canceling.
Before cancelling a LeasingDesk subscription, be aware that you will lose access to detailed tenant screening reports and related leasing management features that help with tenant evaluation and leasing decisions. Cancellation may also affect your ability to dispute or review past screening reports through their system. Additionally, important data or history tied to your account may no longer be accessible once the subscription is ended. Consider resolving any disputes or downloading necessary information before cancelling to avoid losing critical leasing insights and administrative support.
- Account holder's name
- Account number or login (if applicable)
- Billing address
- Contact email associated with the account
- Phone number associated with the account
- Policy or subscription number(s) (if canceling a specific policy or plan)
- Reason for cancellation (if requested by support)
- Request for confirmation of cancellation (such as email or confirmation number)
We've actually written a step by step guide on how to get a refund from leasingdesk. Check it out!
The Easiest Way to Cancel leasingdesk
If you’re frustrated trying to cancel your subscription, membership, or bill from leasingdesk—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to leasingdesk?
LEASINGDESK, REALPAGE, RDG, REALPAGE INC, LEASING DESK, REAL PAGE RENTAL SERVICES, RDG REALPAGE, LD RESIDENT SCREENING
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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