Legacybox helps you turn your old home movies, photos, and tapes into digital files by sending in a box filled with your items. They digitize everything and send you the digital copies through options like Cloud, thumb drive, or DVD. You buy a box based on how many items you want digitized, and if you have extra items, you get billed a per-item fee after they inventory your box. Shipping protection and extra cloud access are available too, so you might see billing from them if you use those add-ons or order more than one box.
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The cancellation process for Legacybox requires the user to send a brief email to their support team and wait for a response within 1-2 business days. This is a straightforward process without complicated steps, but the need for email communication and waiting time lowers the ease slightly.
Estimated Time
On average, it takes
3 minutes
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minutes to cancel a Legacybox subscription.
How to Cancel Legacybox: Step by Step
If you purchased through Legacybox Cloud:
- Click to log into Legacybox Cloud.
- Once logged in, click "My Account" (the person icon) in the navigation.
- On desktop and tablet devices, it's located at the top of the page.
- On mobile devices, it's at the bottom of the page.
- Click "Subscription Details" (the second option under "Account Details").
- Click the "Yes I want to cancel" button.
- Follow the prompts to complete the cancellation.
- Once completed, you'll see a "Your plan has been canceled" confirmation screen.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Settings (gear icon).
- Select the "Payments" tab.
- Under Manage Automatic Payments, find and select Legacybox.
- Click "Cancel" to stop the subscription.
- Confirm the cancellation in the dialogue box that appears.
If you purchased through a Credit or Debit Card directly:
- Visit the Legacybox website and log into your account.
- Navigate to Account Settings.
- Find subscription or billing settings related to your plan.
- Click "Cancel Subscription" and follow any prompts.
- You may also need to contact customer support for confirmation of cancellation.
Tips & Tricks for Canceling Legacybox
- Use simple, direct language: Short phrases like "Cancel my subscription, please." are effective when communicating with customer service.
- Be persistent in communication: Use the company’s chat service repeatedly, pasting your cancellation request multiple times until the subscription is confirmed cancelled.
- Maintain a calm and respectful tone: Approach the cancellation process with respect to avoid conflict and reduce pushback from support staff.
- Monitor timing carefully: Cancel as soon as you realize you no longer want the service to avoid further charges.
- Be prepared for potential fees: Users report charges like restocking or shipping fees for cancellation; know these in advance and negotiate if possible.
- Document all communications: Keep records of chats, emails, and cancellation confirmations as proof in case of disputes.
- Escalate if necessary: If initial support does not help, politely ask to speak to a supervisor or escalate through official complaint channels.
- Use social proof: Mention reading multiple others’ negative experiences to reinforce your seriousness and prompt quicker resolution.
- Act quickly with unfulfilled orders: Cancel before the order is processed to get a full refund and avoid additional fees.
- Check bank or payment provider for cancellation: If the company is unresponsive, sometimes cancelling subscription through your bank or payment service is a last resort.
Legacybox Customer Service Info
If you need assistance, here's how you can get in touch with Legacybox's support team.
Cancel Legacybox Script
Script
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Dear Legacybox Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to some recent changes in my circumstances, I am unable to continue with the service at this time.
I appreciate the quality of your service and the assistance I have received thus far, and I hope to possibly return in the future. Please confirm my cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Legacybox requires you to cancel your account before it renews annually to avoid being charged for the next period. Refunds are only issued if the account is canceled within 15 days of its renewal date, with no pro-rated refunds after that. Upon account termination, all your data is deleted. For early closure before the annual term ends, you must contact their support team.
To cancel your Legacybox subscription, you typically need to log into your Legacybox Cloud account and follow the cancellation steps through the "My Account" section. This process implies you will need your password to access the account portal to cancel. If you don't remember your password, you can reset it at the password reset page here: https://my.legacybox.com/activate. Alternatively, for order cancellations or refunds, you can email questions@legacybox.com and a customer support agent will assist you without needing your password.
- Delays in digitizing media, sometimes exceeding several months.
- Poor customer service, including unresponsive emails, rude attitudes, and lack of resolution.
- Lost or missing items sent for digitization without clear resolution or refund.
- Deceptive pricing practices, including unexpected additional fees and charges.
- Quality issues with digital transfers such as poor image/video quality, missing sound, and incomplete DVDs.
- Confusing ordering process and unclear billing or voucher systems.
- Items not returned within promised time frames or at all.
- Deleted files despite guarantees and within refund windows.
- Concerns about the safety and handling of precious memories and original media.
- Negative reviews and reputation influencing cancellation decisions.
Legacybox requires you to cancel your subscription before it renews each year to avoid charges for the next period, and refunds are only provided if canceled within 15 days of the renewal date. After 15 days, no pro-rated refunds are given, meaning you will be charged for the full annual term even if you cancel early. Additionally, cancelling results in permanent deletion of your data from their servers, so be aware that data loss happens immediately upon termination of your account.
Before cancelling a Legacybox subscription or service, know that cancelling your Legacybox Cloud subscription results in permanent deletion of your files stored on their secure servers once the subscription ends. If you've ordered a custom Legacybox kit and it has not been fulfilled, you may cancel and receive a full refund. However, if the kit has already been shipped, you can only receive a refund minus shipping and a 20% cancellation fee within 30 days of ordering. Additionally, if you've already sent your physical media to Legacybox, the order cannot be canceled. It's important to consider that cancelling will make you lose access to digital file storage and any linked services, so ensure you have backups of your memories elsewhere.
- Account email address associated with your Legacybox account or subscription
- Order number or subscription ID (if available)
- Full name on the account or order
- Login credentials (email and password) for online cancellation
- Reason for cancellation (if contacting via email or support form)
- Proof of purchase or recent charge details (if disputing a bill or requesting a refund)
- Notification of intent to cancel before renewal date to avoid another charge
- Contact method details (email, phone number) for support to reach you if needed
We've actually written a step by step guide on how to get a refund from Legacybox. Check it out!
The Easiest Way to Cancel Legacybox
If you’re frustrated trying to cancel your subscription, membership, or bill from Legacybox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Legacybox?
LEGACYBOX, LEGACY BOX, Legacybox.com, LEGACYBOX*LEGACYBOX, Legacy Box Digitizing
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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