Life Storage offers self storage units you can rent on a month-to-month basis, perfect for storing personal or business items when you need extra space. Customers are billed monthly rent on the same day each month, and payments can easily be made online, over the phone, or at kiosks. You can also set up automatic recurring payments called Easy Pay to avoid late fees, which kick in if a payment is late by more than five days. If payments are missed for too long, access to the unit can be denied and belongings may eventually be auctioned off according to state law.
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Cancelling a Life Storage rental is fairly straightforward as it requires only removing items from the unit and notifying the front desk, with no advance notice needed. The refund process may take up to 30 days for verification and calculation, but the consumer interaction to cancel is simple and low hassle.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a Life Storage subscription.
How to Cancel Life Storage: Step by Step
If you purchased through LifeStorage.com:
- Log into your Life Storage account on lifestorage.com.
- Navigate to the "Account" section of your account dashboard.
- Select "Manage Subscriptions" or similar option available.
- Choose the subscription you wish to cancel.
- Follow the prompts to confirm cancellation. You may be asked to provide a reason for cancellation.
- Check your email for a confirmation notice regarding the cancellation.
If you purchased through customer service:
- Locate the customer service number for Life Storage. This can be typically found on their website.
- Call the customer service number.
- Request to cancel your subscription and provide any necessary verification information.
- Request confirmation of cancellation via email for your records.
Tips & Tricks for Canceling Life Storage
- Schedule your move-out date online up to 60 days in advance to manage cancellation and auto-pay effectively.
- Stop autopay before moving out to avoid being charged for the next billing cycle; some users move out the first of the month after stopping autopay to avoid an extra month’s charge.
- Call customer service directly if online cancellation is unclear and be prepared to explain why you want to cancel.
- Try clicking the cancel button to see if they offer a retention discount, sometimes up to 50% off, to keep your subscription.
- Be polite but firm in communication; clearly state that you want to end your membership and do not want charged further.
- Escalate by asking to speak to a supervisor or manager if the front-line staff are not helpful or if cancellation is being stalled.
- Consider timing your move-out and cancellation right before the billing cycle starts since many facilities do not pro-rate partial months.
- In case of billing disputes, ask if there is a grace period or dispute process for move-out charges.
- If you encounter persistent issues, stopping payment through your bank or credit card after confirming cancellation attempts is sometimes used as a last resort.
Life Storage Customer Service Info
If you need assistance, here's how you can get in touch with Life Storage's support team.
Cancel Life Storage Script
Script
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Dear Life Storage Team,
I am writing to request the cancellation of my subscription to Life Storage. Due to personal circumstances, I am unable to continue with my current membership. I would appreciate your assistance in processing this cancellation and confirming that my account will be closed without any further charges.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Life Storage's cancellation policy requires you to empty out your storage unit and notify the front office of your departure. No advance notice is required, and no further payments will be due as long as you do not owe any back pay. It is recommended to contact the office if you plan to cancel before the lease term ends to understand any refund policies as prorating rent is not explicitly stated.
To cancel your Life Storage subscription, you need to remove your items from the unit and notify the front desk at the storage facility. There is no indication that you need your account password to cancel the subscription online or via phone, as cancellations are handled directly with the facility. However, your unit access is controlled by an electronic keypad password. If you need to reset your account password for other account-related management, you can visit the password reset page here: https://www.lifestorage.com/account/recover-password.
- Significant rent increases, sometimes nearly tripling within a short time, making storage unaffordable.
- Rodent and pest infestations in units, causing damage to stored belongings.
- Dishonest or confusing billing practices, including unexpected administrative fees and discrepancies between advertised and charged rates.
- Predatory pricing tactics with low introductory rates that sharply increase after initial months.
- Frequent rate hikes every few months, often without proper notice.
- Issues with customer service such as rude staff, poor communication, and difficulty in resolving account issues.
- Billing and fee disputes leading to threats of removal of belongings.
- Dissatisfaction with the overall pricing, service quality, and management practices prompting customers to cancel and look for alternatives.
Life Storage allows you to cancel your rental at any time by emptying the unit and notifying the front office, with no required advance notice or early cancellation fees. However, they do not clearly state whether they prorate your last month's rent if you leave early, so you should confirm this upfront. There's no contract lock-in or early termination fee, but you must be up to date with payments to avoid further charges.
Before cancelling your Life Storage subscription, it's important to know that you will lose access to your storage unit and any associated services once the rental agreement ends. Life Storage allows you to cancel your rental agreement early and provides refunds for any unused rent based on the days the unit was used, but administrative fees are non-refundable. Refunds are processed within 30 days of cancellation, and any outstanding balances or discounts will affect your refund amount. To cancel, you must contact Life Storage’s customer service by phone or email, and ensure you remove all your belongings from the unit by the cancellation date.
- Full name of the account holder
- Contact information (phone number and/or email address)
- Unit number or storage unit address
- Notice of intent to vacate (vacate date or move-out date)
- Rental agreement or contract reference
- Identification (such as driver’s license or photo ID, for verification)
- Completion and signature of vacate/cancellation form (electronic or physical)
- Confirmation that all personal items have been removed from the unit
We've actually written a step by step guide on how to get a refund from Life Storage. Check it out!
The Easiest Way to Cancel Life Storage
If you’re frustrated trying to cancel your subscription, membership, or bill from Life Storage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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