LifeLock offers identity theft protection services that go beyond just monitoring your credit. They alert you to fraud, help restore your identity, and reimburse stolen funds and expenses related to identity theft. They provide plans for individuals, couples, and families with monthly or annual subscriptions, which automatically renew unless canceled. You might see charges from LifeLock if you subscribed to one of their plans for protection against identity theft and online privacy threats, with prices starting around $8.99 per month for individuals.
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LifeLock makes it relatively straightforward to cancel by submitting a request online or contacting Member Services & Support by phone or live chat. The process is simplified compared to many subscription cancellations, but users must be mindful to cancel before the renewal date to avoid being charged for the next period.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a LifeLock subscription.
How to Cancel LifeLock: Step by Step
If you purchased through LifeLock website:
- Sign in to your LifeLock account.
- Go to the Membership Portal.
- Select Request Support.
- Choose Cancel to terminate your membership.
If you purchased through the LifeLock app:
- Open the LifeLock app.
- Navigate to the Manage My Subscriptions tab.
- Follow the prompts to cancel your subscription.
If you purchased through a third-party service (like Apple, Google, or Microsoft app stores):
- Open the appropriate app store on your device.
- Go to your account subscriptions.
- Select LifeLock and follow the instructions to cancel the subscription.
If you purchased through Amazon or similar retailers:
- Log in to your account on the retailer's website.
- Go to the section for managing subscriptions.
- Select LifeLock and follow the steps to cancel this service.
Tips & Tricks for Canceling LifeLock
- Prepare for a long wait: Expect calls to last 20+ minutes with hold times of 10-20 minutes before reaching a person.
- Call directly: Use the customer service number 1-800-543-3562 for cancellations, as online options are unreliable.
- Use persistence: Be ready for sales pitches aimed at retaining you; firmly repeat cancellation request.
- Use tactical language: Initially ask for help with a different issue, then pivot to the cancellation request after speaking to an agent.
- Ask explicitly for a live agent: Navigating chatbots can be frustrating; insist on speaking directly with a human representative.
- Consider alternate cancellation methods: Some users suggest using virtual payment cards for subscriptions and canceling the card to halt payments if cancellation fails.
- Time your cancellation: Cancel before the renewal date to avoid automatic renewals and disputes.
- Be aware of upcoming changes: The FTC's "Click to Cancel" rule effective May 2025 may simplify future cancellations.
LifeLock Customer Service Info
If you need assistance, here's how you can get in touch with LifeLock's support team.
Cancel LifeLock Script
Script
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Hello LifeLock Support,
I hope this message finds you well. I am writing to request the cancellation of my LifeLock subscription due to my current financial circumstances that no longer allow for this expense. I appreciate the services provided, but I believe it's necessary to discontinue my membership at this time.
Please confirm the cancellation and any further steps I may need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
LifeLock subscriptions can be canceled anytime by contacting Member Services & Support or submitting a cancellation request. After cancellation, your membership will not auto-renew, but protection continues until the end of the paid term. Refunds for monthly memberships are available if requested within 14 days of purchase or renewal, while annual memberships have a 60-day money-back guarantee if refunded within 60 days of purchase or renewal. Special conditions apply for bundled products and third-party purchases.
To cancel your LifeLock subscription, you can contact their phone support at 800-543-3562 and follow the menu options to speak to a live agent. While phone support is available, they typically require you to provide several pieces of account information, including your password, to verify your identity and process the cancellation. If you need to reset your password, you can do so here: https://identity.norton.com/reset-password. This ensures your account security during cancellation.
- High renewal costs that increase significantly after the promotional period.
- Billed without knowledge or unexpected charges due to automatic renewals.
- Perceived lack of value, with some users feeling the service is unnecessary or can be self-monitored.
- Deceptive marketing practices, including past FTC judgments and controversial ad campaigns.
- Failure to notify users of actual identity theft attempts or fraudulent activities.
- Complicated cancellation process that can be confusing or difficult.
- Preference for free alternatives like monitoring free annual credit reports.
- Concerns about scams involving fake renewal emails.
- Desire for more comprehensive or cost-effective security solutions from other providers.
LifeLock allows users to cancel their membership at any time by submitting a request online or through Member Services. However, refunds are only available within 60 days for annual subscriptions and 14 days for monthly subscriptions if services have not been redeemed. Users should watch out for restrictions such as non-refundable shipping, handling, and taxes, as well as conditions that may affect bundled subscriptions. Additionally, failure to cancel before the renewal billing date means the subscription will renew for another term, though protection continues until the end of the paid term.
Before cancelling your LifeLock subscription, keep in mind that your protection will continue only for the remaining days in your already paid-for term, after which all features and identity theft protections will cease. You may be eligible for a refund if you meet conditions under LifeLock's refund policy, such as their 60-day Money Back Guarantee for annual plans or a 14-day refund for monthly ones. If you purchased LifeLock as part of a bundle, cancelling part or all of it impacts renewal pricing, and you must cancel before the renewal billing date to avoid charges. Also, after cancellation, you must uninstall and delete all LifeLock software, and note that shipping, handling, and taxes are generally non-refundable. Contacting Member Services or live chat is important to properly process cancellations and refund requests.
- LifeLock website account login credentials (to sign in to your account)
- Access to the Membership Portal or account settings ("Manage My Subscriptions")
- Ability to select and identify the specific subscription plan(s) you wish to cancel
- Confirmation of cancellation through website or app
- If cancelling by phone: access to the customer service phone number (1-800-416-0599)
- Subscription information (such as plan details)
- Personal details (as requested by customer service)
- Email access to check for cancellation confirmation
We've actually written a step by step guide on how to get a refund from LifeLock. Check it out!
The Easiest Way to Cancel LifeLock
If you’re frustrated trying to cancel your subscription, membership, or bill from LifeLock—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to LifeLock?
SEEK-LENDING.COM*LifeLock, SEEKLENDING.COM*LifeLock, LIFELOCK, LifeLock/Norton, NortonLifeLock, LifeLock Protection, LifeLock Subscription
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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