Lifesum is an app that helps you eat healthier by tracking your food and calories. You can use it for free with some basic features, but for the full experience, you need a Premium subscription. They offer different plans you can subscribe to, like monthly, every three months, or yearly, and the subscription auto-renews unless you cancel it. So, if you see charges from Lifesum, it’s likely for one of these Premium plans that gives you meal plans, diets, and lots of recipes to support healthy eating.
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The cancellation process is straightforward and clearly outlined for different platforms (iOS, Android, web, Galaxy Store, Paddle), requiring only a few simple steps. However, the need to do it through the platform where the subscription was purchased (e.g., App Store, Google Play, etc.) might add slight complexity for users unfamiliar with those platforms.
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minutes to cancel a Lifesum: Healthy Eating subscription.
How to Cancel Lifesum: Healthy Eating: Step by Step
If you purchased through App Store (iOS):
- Open App Store.
- Go to your Account.
- Open Subscriptions.
- Select the Lifesum Subscription.
- Press Cancel Subscription.
- Note: Lifesum cannot cancel your App Store subscription for Lifesum Premium.
If you purchased through Google Play Store (Android):
- Open Play Store.
- Press your Account in the top right corner.
- Go to Payments and subscriptions.
- Select the subscription or prepaid plan you want to cancel.
- Tap Cancel subscription.
- Follow the on-screen instructions.
If you purchased through Lifesum's website:
- Go to lifesum.com.
- Log in to your account.
- Go to Manage Subscription.
- Press Cancel subscription.
If you purchased through Galaxy Store:
- Log in to Galaxy Store and tap the Menu icon from the main screen.
- Tap Subscriptions in the Galaxy Store menu.
- Select Lifesum.
- Tap Unsubscribe.
If you purchased through Paddle:
- Follow this link: paddle.net.
- Select the option 'Look up my purchase'.
- Enter the same email you used when completing the purchase.
- Verify the email.
- Locate the Lifesum purchase.
- Press 'Cancel'.
Tips & Tricks for Canceling Lifesum: Healthy Eating
- Cancel through the original platform: If purchased via iPhone, cancel the subscription through the Apple App Store, not the Lifesum app or website.
- Use direct support link: Access Lifesum support directly through the in-app settings link on your phone for quicker cancellation assistance.
- Confirm cancellation status: After requesting cancellation, confirm with support that the subscription is actually cancelled to avoid ongoing billing.
- Timing matters: Cancel before the renewal date to avoid being charged for another subscription period.
- Escalate to support: If cancellation is unclear or not reflected in your account, escalate by contacting Lifesum support directly rather than relying on the app interface.
- Monitor charges on card: Watch your bank or credit card statements to ensure no unwanted charges post-cancellation.
- Be persistent: Some users noted needing repeated follow-ups with support to ensure cancellation was processed.
Lifesum: Healthy Eating Customer Service Info
If you need assistance, here's how you can get in touch with Lifesum: Healthy Eating's support team.
Cancel Lifesum: Healthy Eating Script
Script
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Dear Lifesum Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription, as I am no longer able to use the service effectively. I would appreciate it if you could confirm the cancellation and provide the exact end date of my subscription. Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Lifesum subscription cancellations must be done at least three days before the subscription period ends to avoid renewal. Cancellation methods differ by platform: iOS subscriptions are canceled via the Apple App Store, Android via the Google Play Store, the Lifesum website for direct purchases, Samsung Galaxy Store via its app, and Paddle purchases via their site. Note that uninstalling the app or deleting the account does not cancel the subscription; access to premium features continues until the current subscription period expires after cancellation.
To cancel your Lifesum: Healthy Eating subscription through their website, you need to log in to your account, which means you will need your password. There are no phone or chat options mentioned that allow cancellation without authentication. If you have forgotten your password, you can reset it here: https://sboomtools.net/password-reset. If your subscription is managed through Apple, you will need to contact Apple Support for cancellation.
- Poor accuracy in AI features like barcode scanning and tracking, leading to unreliable food and calorie data.
- Limited and ineffective customization options for meals and diets.
- Confusing subscription cancellation process with multiple confirmations and misleading prompts about account deletion.
- Delayed or poor customer support response, making it hard to resolve issues.
- App updates have ruined usability, making the app complicated and less intuitive.
- Unwilling or unexpected subscription renewals, even after cancellation attempts.
- Bugs and glitches causing food entries not to save and app malfunctions.
- High cost of premium subscription for the value received, with basic features needing a subscription.
- Introduction of ads spoiling the app experience for some users.
- Manual input requirements for tracking reducing ease of use.
- Health concerns and misleading marketing around AI features.
- Frustration due to poor tracking and progress overview features.
Be aware that Lifesum requires subscription cancellation at least three days before the renewal date to avoid being charged for the next period. Simply uninstalling the app or deleting your account does not cancel the subscription. You can cancel anytime, but there is no automatic refund on canceling; you must request a refund within 14 days of purchase, and if you've used premium features during this period, you lose refund eligibility. There are no lock-in contracts or early cancellation fees, but you must proactively cancel to avoid unwanted charges.
Before cancelling your Lifesum subscription, know that you need to do it at least three days before your subscription renewal to avoid being charged for the next period. After cancellation, you will still have access to premium features until the current subscription period expires. When your subscription ends, you lose access to premium features such as personalized calorie and macronutrient adjustments, meal plans and programs, the ability to create favorites, an ad-free experience, detailed nutritional insights, and enhanced app integrations. However, you will not lose your tracked data or saved recipes, as all your data remains stored on Lifesum's servers.
- Personal account login credentials (email and password) for Lifesum, Apple ID, Google account, Samsung account, or Paddle purchase portal depending on where you subscribed
- Access to the device or platform where you originally subscribed (iOS device, Android device, web browser, Samsung Galaxy device, or Paddle portal)
- Email address associated with the subscription purchase (especially important for Paddle cancellations)
- Knowledge of how the subscription was purchased (e.g., App Store, Google Play, Galaxy Store, Lifesum website, Paddle via ad)
- Subscription details (such as subscription type or plan and renewal date)
- Purchase verification or receipt information (for Paddle cancellations)
- Date of intended cancellation (must be at least three days before renewal date to avoid next charge)
- Contact/support information for the relevant platform, if you cannot access your account (e.g., Apple Support for Apple ID issues)
We've actually written a step by step guide on how to get a refund from Lifesum: Healthy Eating. Check it out!
The Easiest Way to Cancel Lifesum: Healthy Eating
If you’re frustrated trying to cancel your subscription, membership, or bill from Lifesum: Healthy Eating—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Lifesum: Healthy Eating?
LifeSum charges from sboomtools.net could show up on statements as: SBM*LIFESUM, SBOOMTOOLS.NET LIFESUM, SB*M LIFESUM, SBOOM LIFESUM, SBTOOLS LIFESUM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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