Lightspeed Commerce helps businesses sell products and services online, especially through subscriptions. They make it easy for customers to sign up for monthly orders and automatically handle the payments, so businesses get stable, recurring revenue. Customers can manage their subscriptions on their own, update payment info, and even get surprise product boxes or exclusive deals. If you're seeing charges from Lightspeed, it might be for a subscription service you signed up for through a store using their payment system.
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The cancellation process on Lightspeed Commerce can be completed through the online Subscriptions page within the user's account, making it relatively straightforward. However, the need to handle each site subscription separately and the requirement for admin access add some complexity.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Lightspeed Commerce subscription.
How to Cancel Lightspeed Commerce: Step by Step
If you purchased through LightspeedHQ.com:
- Head to the Subscriptions page on your Lightspeed account.
- If you are a multi-site user, select the site you wish to cancel.
- Scroll down to the Site Management section.
- Select "Yes, cancel my site subscription".
- If you have multiple sites, repeat these steps for each site you want to cancel.
Tips & Tricks for Canceling Lightspeed Commerce
- Always communicate by email to keep a written record of all interactions with Lightspeed.
- Demand acknowledgment of cancellation requests in writing to have proof of your intent to cancel.
- Refuse to provide confidential business information that is not necessary for cancellation to avoid giving leverage.
- Export and back up all your customer and sales data before attempting cancellation, as access may be lost immediately after.
- Insist on cancellation fees being clearly justified and compare any fees with mainstream service providers to dispute unfair charges.
- Use firm, clear language like "I am formally requesting cancellation per the terms of our agreement," avoiding emotional or ambiguous phrasing.
- Escalate via repeated emails if initial contacts are unhelpful and request escalation to supervisors or managers.
- Monitor timing around contract renewal periods and try to cancel well before automatic renewals to avoid extra billing cycles.
- Be cautious of forced merchant account switches and penalties; users have reported fees up to $400/month for refusing to switch to Lightspeed Payments.
- Keep evidence of all correspondence, including demands for fee waivers or refunds and use them to resolve disputes or chargebacks.
- Some users advise ignoring phone calls and focusing on email communication to maintain a clear and documented trail.
Lightspeed Commerce Customer Service Info
If you need assistance, here's how you can get in touch with Lightspeed Commerce's support team.
Cancel Lightspeed Commerce Script
Script
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Dear Lightspeed Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to unforeseen financial circumstances that have made it challenging for me to continue at this time.
I appreciate the services you have provided so far but, unfortunately, I need to make adjustments to my budget. I would be grateful if you could assist me with the cancellation process and confirm when it is complete.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Lightspeed Commerce allows users to cancel their subscription via the Subscriptions page, but cancellation results in restricted access to Lightspeed products and erasure of all configuration settings. For temporary closure, users can pause their subscription for a small fee ($5/month) to keep data intact while restricting sales. Multi-site users need to cancel each site subscription individually.
To cancel your Lightspeed Commerce subscription, you generally need to go through their support process where a support agent confirms your cancellation. The documentation does not specify that you need your password for this cancellation. However, if you need to reset your password for any reason related to your account, you can reset it here: https://help.lightspeedsystems.com/s/login/ForgotPassword?language=is. This makes it easier if you need to manage your account login details before cancellation.
- Contractual issues: Customers on 12-month contracts unable to cancel before contract end without penalty; automatic renewal causing unwanted charges.
- Failure of services/deliverables: Device communication failures, payment processing issues, delays, poor hardware support, and incomplete platform integrations.
- Poor customer support: Slow or non-existent responses, difficulty reaching representatives, inactive support channels, and lack of account manager communication.
- Unexpected or large fee increases: Significant fee hikes, transaction fees far higher than competitors, and disagreement with additional charges during contract.
- Billing issues: Charges continuing post-cancellation, uncredited payments, failure to refund for unused or failed services.
- Product issues: Subscriptions ending unexpectedly, products not activated despite charges (e.g., loyalty programs).
- Communication and notification lapses: Lack of notice regarding fee changes or payment delays, sudden payout suspensions, and misleading communication.
When using Lightspeed Commerce, be aware that you cannot typically cancel your subscription at any time without consequences. If you try to cancel before your contract term ends, you will face an early termination fee that includes unpaid fees and charges for the remainder of your term, plus any discount adjustments. You must also give a 30-day notice if you're terminating due to a breach, and any cancellation will result in immediate deactivation of your account and deletion of your data. All fees paid are non-refundable, so there are clear lock-ins and financial penalties to watch out for.
Before cancelling your Lightspeed Commerce subscription, be aware that you will lose access to all Lightspeed products and your ability to trade using Lightspeed POS. All your configuration settings will be erased upon cancellation. If you are considering a temporary break instead, you might want to use the Pause Plan, which retains your data and configurations but restricts sales. Keep in mind that for multi-site users, cancellation must be done separately for each site.
- Be logged in as a site or company owner with Admin access
- Your Lightspeed account or subscription info (such as site or company name, and account credentials)
- Export all essential data (sales data, product/customer lists, register closures, sales and tax reports, and any other necessary reports) before cancellation
- Cancel any third-party app subscriptions billed through your Lightspeed account
- Contract status information (you may be required to pay the remaining contract if canceling early)
- Provide 30 days’ notice if no specific Order Form was provided for your account
- Clear any open balances (including with Lightspeed Capital, if applicable)
- Contact information (phone number and email may be required to confirm cancellation)
- Follow official cancellation steps in your admin portal: navigate to Setup > Billing or Subscriptions, scroll to the cancel option, and start live chat if required
- Site-specific or register details (if you have multiple sites or registers, identify which ones to remove/cancel)
- Email the Lightspeed Billing department (billing@lightspeedhq.com) or use provided phone numbers if requested
- For deleting a company, you may need to email support@kounta.com
We've actually written a step by step guide on how to get a refund from Lightspeed Commerce. Check it out!
The Easiest Way to Cancel Lightspeed Commerce
If you’re frustrated trying to cancel your subscription, membership, or bill from Lightspeed Commerce—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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