loanDepot helps people with various mortgage services, like buying a home, refinancing loans, and getting home equity loans or personal loans. They offer different types of home loans including fixed-rate, adjustable-rate, and special government-backed loans. If you have a loan with them, you might get billed for your mortgage payments, which you can easily manage through their mobile app by making payments or signing up for new services. They have friendly customer support to help with any billing or loan questions.
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Cancelling a subscription or membership with loanDepot requires the user to contact customer care either by phone or email and then wait for the unsubscribe request to be processed, which can take 10-15 business days. The process is not immediate and involves a delay that may be inconvenient for consumers, but it is not overly complex, just somewhat slow.
Estimated Time
On average, it takes
10-15 days
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minutes to cancel a loanDepot subscription.
How to Cancel loanDepot: Step by Step
If you purchased through loanDepot (directly):
- Visit the loanDepot unsubscribe page: Unsubscribe.
- Select the appropriate box to indicate that you would like to unsubscribe from marketing communications.
- Call customer care at (888) 337-6888, ext. 6789, if you prefer to speak with a representative.
- Wait for confirmation: Your request will be processed in 10-15 business days.
Tips & Tricks for Canceling loanDepot
- Persistently escalate calls to supervisors or managers if initial representatives are unhelpful.
- Document all interactions including names, dates, times, confirmation numbers, and what was said for reference and follow-up.
- Use formal, assertive language such as "I hereby formally request cancellation" or "Please confirm cancellation in writing immediately."
- Send certified letters demanding cancellation and confirmation to the loan servicer and LoanDepot.
- Leverage timing by calling early in the day or mid-week for potentially better service and avoid month-end or weekends.
- Use online portals to submit cancellation requests and always get ticket or reference numbers.
- Be skeptical of misleading information and carefully check any documents or agreements to avoid misunderstandings.
- Use public complaint platforms such as the Consumer Financial Protection Bureau, BBB, Yelp, or Google to escalate if internal cancellations fail.
- Change passwords and unlink bank accounts associated with the loan to prevent unwanted payments if cancellation is delayed.
- Consider making slight variations in payment amounts to better track and dispute payments in case of errors.
- Involve your bank if needed to dispute unauthorized payments or claw back funds.
- Prepare for poor customer service that requires patience, persistence, and sometimes lengthy calls.
- Keep a firm stance and be polite but assertive to increase chances of success.
loanDepot Customer Service Info
If you need assistance, here's how you can get in touch with loanDepot's support team.
Cancel loanDepot Script
Script
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Hello loanDepot Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to unforeseen circumstances, I am unable to continue with my current membership. I appreciate the services provided but must discontinue at this time.
Thank you for your understanding and assistance with this matter.
Best regards,
Frequently Asked Questions
loanDepot's website does not explicitly provide a detailed policy on membership or subscription bill cancellations. However, customers can unsubscribe from marketing communications by contacting Customer Care via phone ((888) 337-6888, ext. 6789) or email (customercare@loandepot.com). For more detailed assistance with existing loans or billing questions, customers are advised to call (866) 258-6572. This indicates that bill or subscription cancellation would likely require direct customer support interaction for resolution.
To cancel your subscription or unsubscribe from loanDepot communications, you do not necessarily need your password. You can either use the unsubscribe option on their unsubscribe page or contact their Customer Care via phone at (888) 337-6888, ext. 6789, or email customercare@loandepot.com. If you do need to manage your account or reset your password for other actions, you can reset your password here: https://www.loandepot.com/login (click 'Forgot your password?'). This means for unsubscribe requests, password authentication is not always required.
- Bait and switch tactics involving unexpected fees or charges.
- Failure to return essential documents needed for mortgage assistance, causing delays.
- Delayed refunds or payments after account closure with poor customer service follow-through.
- Unexpected charges sent to collections without clear disclosure or agreement, impacting credit score.
- Loan balance errors due to failure to credit early payments and poor communication.
- Appraisal cancellations after full payment without adequate refunds or service completion.
- Repeated robocalls and harassment even after registering on Do Not Call lists.
- Incorrect information from customer service causing payment issues and credit report disputes.
- Unauthorized use of customer information and persistent unwanted sales calls despite refusal.
loanDepot may make it somewhat inconvenient to immediately cancel communications or services, as opt-out requests for marketing can take up to 10-15 business days to process. There is no clear information about membership, subscription, or billing cancellation contracts, lock-ins, or early cancellation fees directly from their main communications or fee schedules. However, users should be aware that cancellations might not be instant and could require communication via phone or email to their Customer Care, who operate during limited weekday hours, which could delay the process.
Before cancelling a subscription, membership, or bill with loanDepot, it's important to know that cancelling marketing communications will stop you from receiving promotional and informational emails. If you have an active loan, cancelling or changing your servicing agreement may affect access to loan servicing features such as payment plans or homeowner support resources. You may lose access to any special payment arrangements or support programs tailored to your situation. For assistance with cancellations or changes, it's recommended to contact loanDepot's Customer Care team directly to understand the implications for your specific loan or service.
- Full name on the account
- Email address associated with the account
- Phone number on record
- Account or loan number
- Reason for cancellation or unsubscribe
- Verification of identity (may include date of birth or address for matching records)
- Request method (such as using the unsubscribe page, calling customer service, or emailing Customer Care)
We've actually written a step by step guide on how to get a refund from loanDepot. Check it out!
The Easiest Way to Cancel loanDepot
If you’re frustrated trying to cancel your subscription, membership, or bill from loanDepot—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to loanDepot?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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