loanDepot is a company that helps people get home loans and refinance existing mortgages. They offer different types of loans like fixed rate, adjustable rate, VA, and FHA loans, plus home equity and personal loans. Customers can manage their loans, make payments, and access loan info easily using their app or online portal. If you're getting billed by loanDepot, it's likely for your monthly mortgage payments or related loan servicing fees as part of your home loan agreement.
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Based on the information found, cancelling or unsubscribing from loanDepot marketing communications involves either filling a simple form on their unsubscribe page or calling customer service. The process seems straightforward and supported by direct contact options, making it relatively easy for a consumer.
Estimated Time
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5 minutes
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minutes to cancel a loanDepot Home Loan subscription.
How to Cancel loanDepot Home Loan: Step by Step
If you purchased through loanDepot.com:
- Visit the unsubscribe page: Go to loanDepot Unsubscribe.
- Select your preferences: Choose the appropriate box for the communications you want to unsubscribe from.
- Provide a reason: Indicate the reason for unsubscribing when prompted.
- Submit your request: Click on the submit button to process your unsubscribe request.
- If you prefer to speak with someone, call customer care: Dial (888) 337-6888 and ask for extension 6789 to talk to a member of the Customer Care team.
Tips & Tricks for Canceling loanDepot Home Loan
- Send a clear written cancellation notice via email and follow up with a certified letter to create a documented paper trail.
- Use formal, firm language stating your intention to cancel immediately or within the legal rescission period.
- Leverage the 3-day right of rescission where applicable to cancel even after signing the contract.
- Escalate promptly by asking to speak with supervisors or managers if initial representatives are unhelpful.
- Persistently follow up with weekly calls and emails to keep pressure on the service agents.
- Time your cancellation attempt before documents are fully processed or before closing to minimize fees or obligations.
- Do not submit requested documents if you want to halt the process; some users found delays helpful when combined with cancellation notices.
- Document all communications including phone call dates, names of representatives, and what was discussed.
- Use firm but polite communication emphasizing your legal rights and your unwillingness to continue the loan or subscription.
- Be prepared for poor communication and delays, which can be leveraged by quickly escalating and resending cancellation notices.
loanDepot Home Loan Customer Service Info
If you need assistance, here's how you can get in touch with loanDepot Home Loan's support team.
Cancel loanDepot Home Loan Script
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Dear loanDepot Customer Care,
I hope this message finds you well. I would like to request the cancellation of my subscription with loanDepot. Due to recent changes in my financial situation, I am no longer in need of your services. I appreciate your assistance in processing this request promptly. Thank you for your understanding.
Best regards,
Frequently Asked Questions
loanDepot's loan application cancellation policy states that the Closing Guarantee becomes invalid if the buyer withdraws the loan application, the application is canceled due to incompleteness, or if any fraudulent information is involved. Additionally, the buyer must promptly proceed with the application process and provide all necessary documentation. This outlines how cancellations affect the loan application process and associated guarantees at loanDepot.
To cancel or unsubscribe from marketing communications by loanDepot, you do not need your password. You can simply use their unsubscribe page which is protected by reCAPTCHA to opt-out. If you need assistance, you can call their Customer Care team at (888) 337-6888 ext. 6789 or email customercare@loandepot.com. For password reset, if you ever need it for your account login, you can reset it here: https://www.loandepot.com/login.
- Difficult and degrading loan modification process causing mental strain on customers.
- Poor mortgage servicing, including problems with payment lockbox and allegations of improper insurance charges or fraud.
- Unprofessional and rude behavior from loan officers.
- Issues with loan refinancing, such as credit score drops from multiple credit checks and conflicting information about fees.
- Delays and disputes in appraisal process, leading to longer refinance times.
- Strict no fee waiver policy, even for occasional late payments.
- Harassment from persistent calls, texts, and emails by sales and marketing teams.
- Being misled about loan approval status, where customers are told they are approved but then later rejected after submitting financial information.
- Lack of transparency and poor customer service overall leading to dissatisfaction.
When dealing with loanDepot Home Loan, be aware that there can be lock-in policies and fees that might complicate cancellation. For example, customers have reported non-refundable appraisal transfer fees and lock rate fees that are only collected upon meeting certain conditions, which could result in unexpected costs if you try to cancel early. Additionally, cancellation processes might require all involved parties' consent, and refusal to comply with these policies can lead to legal complications or additional fees. Always carefully review the specific terms and conditions before committing, as early cancellation fees and lock-ins may apply.
Before canceling a home loan or mortgage account with loanDepot, it's important to know that cancellation could affect your access to loan servicing features such as payment plans and homeowner support resources. Canceling SMS communications or notifications is possible, but loan servicing communications might still occur for legitimate reasons. If you cancel or default on your mortgage agreement, you may face contract consequences like forfeiting certain fees or facing penalties depending on your loan agreement terms. Contacting loanDepot directly for cancellation procedures and understanding any financial or legal implications is crucial before making a decision.
- Borrower name
- Loan number (found in your Closing Disclosure)
- Property address related to the account/loan
- Valid government-issued photo ID to complete the US Patriot Act form (such as a driver's license or passport, but no copies of military IDs)
- Completed US Patriot Act form (with info from the ID, as required at closing)
- Attestation on IRS 4506-C Form (must be marked and only signed by the individual named; corrections require a new signature)
- Contact information for reaching loanDepot support or loan processor/agent/manager
- Loan ID number (can be found under Loan Information in the Closing Disclosure)
We've actually written a step by step guide on how to get a refund from loanDepot Home Loan. Check it out!
The Easiest Way to Cancel loanDepot Home Loan
If you’re frustrated trying to cancel your subscription, membership, or bill from loanDepot Home Loan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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