Lovehoney Group is a top company that sells sexual wellness products like sex toys, lingerie, and accessories through several popular brands. They offer easy and safe online shopping with payment options including debit/credit cards, Apple Pay, and PayPal. For subscription-like payments or spreading out costs, they provide services such as Klarna, PayPal Pay Later, and Clearpay, which allow you to pay in installments. So if you see Lovehoney Group on your bill, it might be from a purchase or a payment plan you signed up for with them.
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The cancellation process for Lovehoney VIP subscriptions requires contacting customer care, which is relatively straightforward but not fully automated on the website, making it slightly inconvenient compared to instant online cancellations. Reviews indicate general customer service responsiveness, suggesting cancellations are possible with some communication effort.
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On average, it takes
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How to Cancel lovehoneygroup: Step by Step
If you purchased through Lovehoney.com:
- Visit the Lovehoney contact page: Go to Lovehoney Help Centre.
- Inform Lovehoney: You can cancel your subscription by sending a request via:
- Email: Send an email to customercare@lovehoney.co.uk.
- Phone: Call +44 (0) 333 103 6969.
- Mail: Write to:
- Lovehoney Limited
- Customer Care
- 100 Locksbrook Road
- Bath, BA1 3EN, UK
- Provide your subscription details: Include relevant information such as your email address, order number, and the subscription you wish to cancel.
- Return any goods if needed: If your subscription includes physical items, ensure they are returned within 14 days for reimbursement.
- Await confirmation: Wait for a confirmation email regarding the cancellation of your subscription.
If you purchased through Google Play:
- Open the Google Play Store app: On your device, launch the Google Play Store.
- Access your account: Tap on the profile icon at the top right corner.
- Select "Payments & subscriptions": Go to the Payments & subscriptions menu.
- Find your subscription: Tap on "Subscriptions" to locate your Lovehoney subscription.
- Cancel the subscription: Select the subscription you want to cancel and press “Cancel subscription,” then follow the prompts to finalize the cancellation.
If you purchased through Apple App Store:
- Open the Settings app: On your iPhone or iPad, go to Settings.
- Tap your name: Your Apple ID name should be at the top.
- Select "Subscriptions": Click on the Subscriptions option.
- Locate your Lovehoney subscription: Scroll through the list and tap on your Lovehoney subscription.
- Cancel: Tap
Tips & Tricks for Canceling lovehoneygroup
- Act quickly by contacting customer care immediately after placing an order or subscription and request cancellation before processing starts.
- Email customer service persistently if phone cancellations are difficult or responses are delayed.
- Timing is crucial—cancel within the brief window before shipping or billing cycles renew.
- Use clear, firm language emphasizing you do not consent to further charges.
- Escalate calmly if initial requests are ignored: ask for supervisors or higher authority.
- Check recurring charges even after cancellation to catch any continued billing tied to old cards.
- Leverage public forums or social proof if customer service is uncooperative; companies may respond faster to public visibility.
- Document every interaction by saving emails and taking notes of calls to support your case if needed.
lovehoneygroup Customer Service Info
If you need assistance, here's how you can get in touch with lovehoneygroup's support team.
Cancel lovehoneygroup Script
Script
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Dear Lovehoney Customer Service,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with my membership at this time.
I appreciate your assistance with this matter and look forward to your confirmation of the cancellation.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Lovehoney offers a statutory right of withdrawal for EU and UK consumers, allowing cancellation within 14 days of receiving the last item without reason. To cancel, customers must notify Lovehoney via written notice and return goods within 14 days at their own cost. Refunds, including delivery costs, are made within 14 days of cancellation notification upon receipt of returned goods. This policy excludes sealed goods unsuitable for return once opened due to hygiene reasons.
To cancel your subscription with Lovehoney Group, you generally need to contact customer services. It appears that canceling may require you to have account access, which implies needing your password. If you've forgotten your password, you can reset it via this link: https://staging-b2b.lovehoneygroup.com/customer/account/forgotpassword/. This will help you regain access and complete the cancellation process.
- Overstocked - I have too many of this product
- Product not in use - I stopped using this product
- Too expensive - This product is too expensive
- Tried and don't like product - I don't like this product
- Switch to another product - I wanted to switch to a different product/flavor
- Trouble managing Auto-Ship online - I had trouble managing my subscription
- No longer use this product - I no longer have any use for this product and I will not need it in the near future
- Buy product elsewhere - I buy this product elsewhere
- Auto delivery issue - I did not receive my order as expected
- Price issue - I wasn’t charged the right amount
- Shipping choices - Limited shipping choices
- Shipping prices
- Product is perpetually out of stock
- Did not sign up - I did not intend to join a subscription program
- Better deal - Found a better deal on the website
- Payment issue - I am having trouble updating my payment information
- Not enough choice - I want more choice/variety in subscription offerings
- Frustrated with online management
- Cannot change payment
- Commitment has been reached
- Frequent Orders
- Technical Issues
- Temporary Cancel
- One time order is cheaper
- Not seeing results from product
- Poor product quality
- Poor customer service
- Delivery was incorrect or late
- Temporary, I'll be back!
- Did not use the membership
- Subscription doesn't suit my needs
- Need to save money right now
Lovehoney Group allows users to cancel their membership or subscription, but there may be a few caveats. Users have the right to withdraw from contracts within 14 days under EU and UK law, but they must return any goods and may bear the cost of returns, especially if goods are opened or sealed for hygiene reasons. There is no clear public indication of lock-in contracts or early cancellation fees, but users should carefully review the specific terms and conditions or contact customer service to confirm any fees or restrictions before subscribing.
Before cancelling a Lovehoney VIP membership, it's important to know that you need to contact customer care to opt out and stop accessing VIP Rewards. Any VIP Rewards you've already received will remain valid until their expiry date communicated to you. Some benefits, like access to VIP sales events or birthday gifts, require you to be subscribed to marketing emails and have an active Lovehoney account. Also, note that if you have returns affecting your VIP Reward thresholds, your total spend and progress toward rewards will be updated, which may result in withdrawal of previously issued Rewards.
- Full name associated with the account or order
- Email address used for the account or order
- Order number (if cancellation relates to a specific order or subscription)
- Subscription or membership details (product name, plan type, etc.)
- Billing address (may be requested to verify identity)
- Reason for cancellation (optional but sometimes requested)
- Phone number (if required for account verification)
- Any relevant correspondence (such as previous emails or communications)
We've actually written a step by step guide on how to get a refund from lovehoneygroup. Check it out!
The Easiest Way to Cancel lovehoneygroup
If you’re frustrated trying to cancel your subscription, membership, or bill from lovehoneygroup—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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