LOVO offers subscription plans for AI voice generation, with options for monthly or yearly billing. They have a Basic plan around $24/month, a Pro plan with more features and storage, and a Pro+ plan with even more voice generation hours and priority support. Users get access to many AI voices, voice cloning, and tools like subtitle generation and collaboration, depending on the plan. Billing is usually yearly with discounts, and users might see charges if they're subscribed; they can cancel anytime.
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The cancellation process is straightforward with clear steps: accessing the subscription page, clicking cancel, confirming cancellation, and giving feedback. The interface is user-friendly and does not require contacting support or waiting periods, making it easy for a consumer to cancel.
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minutes to cancel a LOVO subscription.
How to Cancel LOVO: Step by Step
If you purchased through lovo.ai:
- Go to the Subscription section on the Lovo website.
- Click the three dot icon at the upper right corner of the current plan card.
- Select Cancel Subscription.
- On the next screens, you will see options to improve your experience; if you still want to cancel, press Continue.
- Choose a reason for cancellation and click Continue.
- Finally, confirm your cancellation and click the red Cancel Subscription button.
Tips & Tricks for Canceling LOVO
- Navigate to the Billings section and click ‘Downgrade’, which then opens a new tab where you can finally find the cancel option — this is the hidden path to cancel.
- Cancel before the next billing cycle to avoid unwanted charges, as LOVO does not usually provide refunds for partial billing periods.
- Use calm but firm language expressing frustration and dissatisfaction when contacting support, emphasizing that you have already cancelled but are still being charged.
- Email support directly at hello@lovo.ai for cancellation assistance if the online option is unclear or unresponsive.
- Check the Stripe payment page if you used a payment processor, to ensure the subscription is canceled there too.
- Be persistent and patient as responses might take several days, but remain polite and clear about your request.
- Escalate by asking for refunds or billing reviews politely if charges continue after cancellation.
- Expect the cancellation feature to be non-intuitive and disguised as a 'Downgrade' option, so look carefully through subscription and billing settings.
LOVO Customer Service Info
If you need assistance, here's how you can get in touch with LOVO's support team.
Cancel LOVO Script
Script
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Dear LOVO Team,
I hope this message finds you well. I am writing to politely request the cancellation of my subscription. Due to some changes in my project needs, I will not be requiring the service for the time being. I would appreciate your assistance in processing this cancellation promptly. Thank you for your understanding.
Best regards,
Frequently Asked Questions
LOVO.ai allows you to cancel your subscription at any time to stop auto-renewal. After cancellation, you will retain access to your subscription until the expiration date and will be charged for that period. Once expired, your account reverts to a free plan that can be used indefinitely.
To cancel your LOVO subscription, you need to be logged into your account, which means you will need your password to access the Subscription tab and cancel. If you have forgotten your password, you can reset it by going to your profile picture in Genny, selecting Account Settings, and then Change Password. If you encounter any problems, you can also email hello@lovo.ai for support. So, yes, your password is needed to cancel, but resetting it is straightforward if you have trouble logging in.
- Continued charges after cancellation - Customers report being billed even after they have canceled their subscription.
- Subscription reactivation without consent - Users experience their canceled subscriptions being reactivated without their approval.
- Lack of customer support - Difficulty contacting customer service and lack of assistance in resolving billing and subscription issues.
- Billing disputes not resolved - Complaints about the company refusing refunds or denying cancellation despite evidence.
- Removal of premium features or voices - Some users are upset about losing access to premium content they paid for.
- Perception of fraudulent or scam-like behavior - Due to billing and support issues, customers label the company as dishonest or fraudulent.
- Poor AI quality - Dissatisfaction with the text-to-speech AI leads some users to cancel their subscriptions.
LOVO.ai allows you to cancel your subscription at any time to stop auto-renewal, but you will continue to have access until the current billing period expires. However, note that they do not provide refunds once 24 hours have passed since the payment confirmation, and you are still charged for the full billing cycle despite canceling. There are no early cancellation fees or lock-ins, but the lack of refunds and automatic continuation until the period ends can be a frustrating catch to be aware of.
Before cancelling your LOVO subscription, be aware that once cancelled your account will automatically downgrade to the free basic plan. You will keep all your past projects and your account, but you will lose access to premium paid features such as longer voice generation hours, a higher number of voice clones, full HD exports, commercial rights, more storage, advanced AI creation tools, priority support, and collaboration features which are only available in paid plans. The free plan has very limited features by comparison, including fewer voice generation hours, limited storage, and fewer project capabilities. You can upgrade back to any paid plan anytime if you need to regain these features.
- Access to your LOVO (lovo.ai) account: You must be logged in to the platform to start the cancellation process.
- Navigate to Subscription Settings: Access the "Subscription" tab or section within your dashboard or account settings.
- Identification of your current plan: Find your active subscription plan; typically, it appears as a card with a three-dot menu option.
- Initiate the cancellation process: Click the three-dot icon and select "Cancel Subscription."
- Provide a reason for cancellation: You will be asked to select a reason for why you are canceling your subscription. This step is required.
- Confirmation of cancellation: You must confirm your intent to cancel. A confirmation screen will indicate when your subscription will expire.
- Account email address: If contacting support (hello@lovo.ai), you should provide the email address associated with your LOVO account.
- Your name: Especially for cancellations requested via email or contact form, to match your request to your account.
- Details of your request: Clearly state that you want to cancel your subscription in any written correspondence.
- Ability to verify your identity: In some cases (e.g. by email or if suspicious activity is detected), you may be asked to verify your identity before cancellation is processed.
- Awareness of refund policy: There are generally no refunds provided after 24 hours of confirming payment for subscription; cancellations stop future renewals but allow access until current period ends.
We've actually written a step by step guide on how to get a refund from LOVO. Check it out!
The Easiest Way to Cancel LOVO
If you’re frustrated trying to cancel your subscription, membership, or bill from LOVO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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