Luvme Hair offers a variety of hair products, including wigs, and has a loyalty program called Luvme VIP. When you shop with them, you might see charges from "shop.luvmehair.com" on your billing statements. They offer a subscription discount where you can get 24% off and can also earn VIP points with every purchase, which can be redeemed for discounts or free items. Additionally, VIP members enjoy perks like birthday gifts, exclusive discounts, and special customer service access.
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Cancellation can be done by simply texting STOP or clicking unsubscribe in a text message, which is straightforward. However, contacting customer service for order changes or cancellations might take some extra time, placing it slightly above the easiest level but still relatively simple.
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minutes to cancel a Luvme Hair subscription.
How to Cancel Luvme Hair: Step by Step
If you purchased through Credit Card:
- Log in to your Luvme Hair account.
- Navigate to the Account Settings section.
- Find the Subscriptions or Billing tab.
- Select the subscription you wish to cancel.
- Click on the Cancel Subscription option.
- Follow any additional prompts to confirm your cancellation.
- You will receive a confirmation email regarding the cancellation.
If you purchased through PayPal:
- Log into your PayPal account at www.paypal.com.
- Select Activity from the top menu.
- Find the subscription payment for Luvme Hair.
- Click on the transaction and select Details.
- Click on Cancel Subscription.
- Confirm the cancellation when prompted.
- You will receive a confirmation through PayPal about the cancellation.
If you purchased through a mobile app:
- Open the mobile app store where you subscribed (Apple App Store or Google Play).
- Search for your subscriptions in your account settings.
- Locate Luvme Hair and select it.
- Tap on the Cancel Subscription button.
- Follow the on-screen instructions to complete the cancellation.
- You will get a confirmation once your subscription is canceled.
Tips & Tricks for Canceling Luvme Hair
- Email customer support and keep a detailed record of all correspondence to have a paper trail if disputes arise.
- Politely but firmly request cancellation multiple times, ideally with phrases like "Please cancel my subscription immediately" and "Thank you for your assistance." Persistence helps.
- Ask to speak to a supervisor or higher-level customer service representative if the frontline agent is unhelpful or delays cancellation.
- Use multiple communication channels: email, phone calls, and social media direct messages to increase pressure.
- Take screenshots of your cancellation requests and any confirmation messages or responses from support.
- Cancel via desktop if the website or app has cancellation features; sometimes mobile apps are less functional.
- Check payment methods: If subscribed via PayPal, use PayPal’s tools to block or cancel the recurring payment.
- If all else fails, contact your bank or credit card provider to stop future payments by blocking the merchant or disputing charges.
- Time your cancellation requests before the next billing cycle to avoid being charged again.
- When messaging, mention known consumer protection rights or state you will escalate to authorities like the FTC if necessary.
- Report aggressive or deceptive business practices to consumer protection agencies if you encounter them.
- Be aware that sometimes accrued credits or prepaid amounts may be lost on cancellation; negotiate politely if you want a refund.
Luvme Hair Customer Service Info
If you need assistance, here's how you can get in touch with Luvme Hair's support team.
Cancel Luvme Hair Script
Script
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Dear Luvme Hair Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription for your services. Due to changes in my personal circumstances, I no longer require this subscription at this time.
I appreciate the quality of your products and the service I have received, but I believe it is best for me to step back from my membership. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Luvme Hair's subscription or membership cancellation policy requires customers to contact Customer Care within one hour of placing the order to cancel. Once the order has shipped, cancellations cannot be processed. Returns of unused products are accepted within 30 days of receipt, with refunds processed within 2 business days after approval and inspection.
To cancel your Luvme Hair subscription, you generally need to log into your account which requires a password. If you've forgotten your password, you can reset it easily at this URL: https://za.luvmehair.com/account/login. There doesn't seem to be an option to cancel without authentication like password through chat or phone support, so having your password is necessary for subscription cancellation.
- Defective or damaged products such as hair units received damaged, fried from coloring, or synthetic looking and not as advertised.
- Poor quality hair that is overly processed, too straight, thin, sheds immediately, and does not match the expected texture.
- Products not matching advertisement or pictures, leading to customer dissatisfaction.
- Orders never received despite tracking showing delivery, with no company response or resolution.
- Order delays beyond promised shipping dates, with company refusing refunds or replacements.
- Non-response or poor customer service, including ignored emails and no phone support available.
- Refund issues, including delayed or unreceived refunds after product returns.
- Small wig cap sizes with no size options causing dissatisfaction.
- Rushed production processes resulting in poor quality products.
- General dissatisfaction leading to cancellation or refund requests for various personal reasons.
Luvme Hair does not appear to have explicit contracts, lock-ins, or early-cancellation fees for subscriptions reported publicly. Users can typically cancel their subscription or membership at any time, often by texting STOP or using an unsubscribe link. However, some customers have reported difficulties or delays in receiving refunds or cancellations, indicating potential customer service challenges rather than formal lock-ins or fees.
Before cancelling a subscription, membership, or bill with Luvme Hair, be aware that you will lose access to any VIP benefits such as reward points, tier upgrades, and exclusive offers like birthday gifts and special discounts. Canceling also stops future shipments and billing if you have a recurring order. To cancel, you can text STOP to Luvme Hair or use the unsubscribe link in their text communications. Make sure to consider any active orders as cancellations may not affect already processed shipments. There's a 14-day return policy for returns after receiving items. Contact their customer service promptly for any order changes or cancellations.
- Order Number or Account Details associated with the purchase or membership
- Email Address used for your Luvme Hair account or order
- Full Name registered with the order or account
- Reason for Cancellation (if requested, e.g. not needed, accidental order, product issue)
- Contact Customer Care within one hour of ordering for cancellation requests before shipment
- Request cancellation via email (customercare@luvmehair.com or zavipservice@luvmehair.com for ZA) or Live Chat if available
- Text "STOP" to opt out of Luvme Hair SMS/text messaging service
- Unsubscribe Link in any text/email (where available) for instant SMS/email cancellations
- Description and Photos of Faulty Products for product-related refund/cancellation requests
- Submit cancellation before order is shipped – cancellations are not processed after shipment
- Items must be unopened, in original packaging for returns (refunds given only on faulty products in most cases)
We've actually written a step by step guide on how to get a refund from Luvme Hair. Check it out!
The Easiest Way to Cancel Luvme Hair
If you’re frustrated trying to cancel your subscription, membership, or bill from Luvme Hair—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Luvme Hair?
shop.luvmehair.com, shop.luvmehair.com HK, shop.luvmehair.com UK
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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