The Ultimate Step by Step Guide to Cancelling a MacKeeper Subscription or Membership (mackeeper.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
MacKeeper is a subscription-based service for Mac users that helps keep your computer clean, secure, and running fast. It offers features like virus removal, junk cleanup, ad blocking, and a VPN for privacy protection, all accessible from one easy-to-use app. Pricing starts around $10.95 per month, with options for different subscription plans, most of which require upfront payment. If you see a charge from MacKeeper, it’s likely for one of these subscriptions that you signed up for to keep your Mac optimized and protected.
The cancellation process involves logging into the MacKeeper account, navigating to the subscription management, and turning off auto-renewal through a clear series of steps on the website, making it straightforward for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a MacKeeper subscription.
How to Cancel MacKeeper: Step by Step
If you purchased through MacKeeper.com:
Log in to your MacKeeper account.
Click Manage subscription on your license card.
Hit on Turn off your auto-renewal protection.
Select the reason and click Continue.
If you still wish to cancel your subscription, click Turn Off Auto-renewal.
That’s it. You’ve successfully canceled the automatic renewal.
How to Contact MacKeeper
If you need assistance, here's how you can get in touch with MacKeeper's support team.
Start the cancellation process through your MacKeeper account online by accessing the "Manage subscription" section and turning off auto-renewal to prevent future charges.
Use the direct links in your order confirmation email to manage or cancel subscriptions quickly and efficiently.
Contact Cleverbridge (MacKeeper’s payment partner) with your order details to request a refund; refunds are often faster when handled this way.
Request refunds firmly and clearly, referencing the 30-day money-back guarantee for annual plans or the 14-day window for monthly plans when applicable.
If the online method fails, escalate by sending a formal cancellation email to billing@mackeeper.com or the customer service email listed on their site.
Be persistent and document all communication, including screenshots and email copy, to prove cancellation requests if disputes arise.
Time your cancellation just before the renewal date, especially within the guarantee period, to have stronger leverage for refund requests.
Use respectful but firm language emphasizing your right to cancel and request for confirmation of cancellation and refund.
If you face resistance, escalate by calling customer service directly, often phone numbers can be found on third-party sites or account sections.
Consider using third-party services like Termination Experts that generate cancellation letters and handle sending to ensure your cancellation is formally registered and processed.
After cancellation, uninstall MacKeeper promptly by quitting the app first, dragging it to the Trash, and following uninstall instructions.
Reset your browsers to default settings after uninstalling to remove any residual changes made by MacKeeper.
Consider scanning your Mac with Malwarebytes or another reputable antivirus software to ensure complete removal and protection.
Timing is crucial: attempt cancellations during business hours to increase the chance of live support, and allow for up to 30 days for full processing.
Keep all cancellation confirmations and refund receipts as proof in case of billing disputes or further escalation.
Why Do People Request Refunds from MacKeeper
Perceived as a scam: Users feel pressured into buying expensive and unnecessary packages.
Aggressive upselling: Customers complain about being pushed to buy costly additional services.
Auto-renewal issues: Accidental subscription renewals due to auto-renew boxes being pre-checked, leading to refund requests.
Ineffective problem resolution: Some users report that issues like popup ads continued despite purchasing the service.
Privacy concerns: Complaints about the software trying to remotely connect and restrict downgrades.
Unwanted or redundant software: Users want to uninstall MacKeeper due to it causing problems or being deemed unnecessary.
MacKeeper Refund Script
Script
Copy
Dear MacKeeper, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
MacKeeper Refund Policy
MacKeeper subscriptions automatically renew by default each billing cycle. To cancel, you log into your MacKeeper account, manage your subscription, and turn off auto-renewal, allowing you to use the subscription until it expires. Refunds for subscriptions are available if requested within specific terms; you must submit a refund request with evidence of software issues, and once a refund is issued, the subscription is canceled with no further billing.
The Easiest Way to Get a MacKeeper Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MacKeeper—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
MacKeeper subscriptions can typically be canceled at any time, but there are important caveats to be aware of. Monthly subscriptions are eligible for a full refund only if canceled within 14 days of purchase, while semi-annual and annual plans have a 30-day refund window; beyond these periods, refunds are either partial or not available, especially if the license has been used extensively (over 6 months or 10 uses in 6 months). You can cancel through your account, email, phone, or live chat, but cancellation primarily turns off auto-renewal, and no early-cancellation fees exist—just beware of the short refund windows and usage conditions that can lock in your payment.
Perceived as a scam: Users feel pressured into buying expensive and unnecessary packages.
Aggressive upselling: Customers complain about being pushed to buy costly additional services.
Auto-renewal issues: Accidental subscription renewals due to auto-renew boxes being pre-checked, leading to refund requests.
Ineffective problem resolution: Some users report that issues like popup ads continued despite purchasing the service.
Privacy concerns: Complaints about the software trying to remotely connect and restrict downgrades.
Unwanted or redundant software: Users want to uninstall MacKeeper due to it causing problems or being deemed unnecessary.
MacKeeper account email address (used for login and authentication)
MacKeeper account password (for logging in and confirming actions)
Access to the MacKeeper confirmation or purchase email (for cancellation link or Cleverbridge portal)
Order number or license key (may be found in account info or purchase email, sometimes requested)
Last 4 digits and type of payment card (may be requested by support to verify billing information)
Full name associated with the account (sometimes required for identity verification)
Reason for cancellation (often selected from a list during the process)
Device information (may be referenced from your license details)
Access to the MacKeeper website (for logging into your account, accessing live chat, and managing subscriptions)
Ability to send emails from your registered address (if canceling by contacting billing@mackeeper.com)
Phone access (for canceling via customer support phone numbers)
Before cancelling your MacKeeper subscription, keep in mind that once your subscription ends, you will lose access to all premium features such as malware scanning, adware cleanup, disk cleaning, and 24/7 customer support. The software will no longer automatically renew, and you will still be able to use any remaining days on your current subscription before it fully expires. Additionally, to avoid being charged for the next billing cycle, you need to turn off the auto-renewal in your MacKeeper account settings. If you have any issues or want to request cancellation, MacKeeper provides direct support through email, phone, or live chat for assistance.
MacKeeper subscriptions automatically renew by default each billing cycle. To cancel, you log into your MacKeeper account, manage your subscription, and turn off auto-renewal, allowing you to use the subscription until it expires. Refunds for subscriptions are available if requested within specific terms; you must submit a refund request with evidence of software issues, and once a refund is issued, the subscription is canceled with no further billing.
Yes, you need your password to log in to your MacKeeper account in order to cancel your subscription. The cancellation process requires you to log into your account, click "Manage subscription" on your license card, and then turn off the auto-renewal protection. If you have forgotten your password, you can reset it using this URL: https://mackeeper.com/password-reset/. This ensures that only the account owner can manage the subscription settings securely.
We've actually written a step by step guide on how to get a refund from MacKeeper. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MacKeeper subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MacKeeper account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MacKeeper online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
MACKEEPER MacKeeper.com Cleverbridge and Cleverbridge AG
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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