magicJack offers a VoIP phone service that lets you make unlimited local and long-distance calls within the US and Canada, often including a device with about a year of service. They have subscription plans like a 3-year option that helps save money, and you can also buy credits for cheap international calls to places like Mexico and India. You can use their free magicApp on your smartphone or computer to make calls, and you can keep your existing phone number if you want. If you see charges from magicJack, it's likely for one of these subscriptions or international calling credits.
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Cancelling a magicJack subscription involves logging into the user account, navigating to the 'Account' tab, and toggling off the auto-renew option. The steps are clearly outlined on their support page and can be completed quickly online without needing to contact customer support.
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How to Cancel magicJack: Step by Step
If you purchased through magicJack.com:
- Login to my.magicJack.com.
- Hover over the 'Account' tab.
- Click on 'AutoRenew'.
- Toggle the Auto Renew button to select 'OFF'.
- If immediate cancellation is needed, contact Customer Service at 1-844-866-2442 (1-561-594-2500 Outside US/CAN), Monday - Friday, 9 AM - 7 PM EST.
If you purchased through Google Play:
- On your Android phone or tablet, open the Google Play Store.
- Ensure you’re signed into the correct Google Account.
- Select Menu – Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel Subscription.
- Follow the onscreen instructions.
If you purchased through Apple:
- Open the Settings app on your iPhone, iPad, or iPod.
- Tap your name.
- Select Subscriptions.
- Select the subscription that you want to manage.
- Select Cancel Subscription.
Tips & Tricks for Canceling magicJack
- Call MagicJack customer support early in the day to increase chances of speaking to a live agent instead of getting disconnected.
- Turn off automatic renewal at least 24-48 hours before the renewal date to avoid being charged for the next billing cycle.
- Use clear and firm language such as "I want to cancel my subscription immediately and not be charged again" to avoid confusion.
- Request confirmation of cancellation via email and save all communication for proof in case of future billing disputes.
- If initial support is unhelpful, escalate by emailing customer service with the BBB complaint ID number to gain higher-level attention.
- Be persistent with follow-ups if cancellation is not processed promptly, calling back multiple times if necessary.
- Utilize forums like Reddit to learn from other users' experiences and wording that worked for them to avoid common pitfalls.
- Timing cancellation requests close to the renewal reminder email (usually 30 days prior) can be effective in avoiding automatic charges.
- If refunds are denied, consider selling or gifting the device and remaining subscription time as an alternative to losing value.
- Escalate issues by filing a BBB complaint if billing disputes or cancellations are not honored.
magicJack Customer Service Info
If you need assistance, here's how you can get in touch with magicJack's support team.
Cancel magicJack Script
Script
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Dear magicJack Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my personal circumstances, I am unable to continue with the service at this time. I appreciate the convenience your service has provided, but it is necessary for me to discontinue my membership.
Please confirm the cancellation of my account and let me know if there are any further steps I need to take.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
magicJack allows you to terminate your membership or subscription at any time with no cancellation, early termination, or penalty fees. However, unused subscriptions are non-refundable. They offer a 30-Day Money Back Guarantee for devices purchased directly from magicJack.com, provided you return the device with an RMA number and cover return shipping costs. To disable auto-renewal, you can turn off the Auto Renew setting in your account online.
To cancel your MagicJack subscription, you do need your password because you must log into your account on the official website using your MagicJack number and password. If you don't remember your password, you can reset it by using the 'Forgot Password' option. The reset password link is https://my.magicjack.com/autorenew where you can also disable auto-renew to stop your subscription. Alternatively, if you cannot cancel online, you can contact MagicJack support with your device number for help.
- Automatic subscription renewal without proper notification, leading to unexpected charges and account or phone number deactivation due to inactivity.
- Difficulty obtaining refunds for subscription renewals or undelivered devices; policies state unused subscriptions are not refundable.
- Problems with device activation and inadequate technical support failing to resolve service or software issues.
- Inability to port existing phone numbers to or from magicJack due to carrier rejections, canceled port requests, or poor communication.
- Long wait times and poor customer service experience when contacting support, including unresponsive or disrespectful representatives.
- Delays and issues in shipping devices with insufficient resolution or refund processing, causing frustration.
- Confusion or dissatisfaction regarding terms of service, such as number deactivation policies after inactivity and non-refundable subscription balances.
- Complaints about misleading or unclear promotional offers and cancellation policies causing customer dissatisfaction.
- Unexpected account blocking or service interruption after subscription cancellation or payment disputes.
- Poor communication regarding renewals, porting, and subscription management contributing to frustration and cancellations.
magicJack does not have cancellation, early termination, penalty, or other fees, and you can terminate your subscription at any time. However, unused subscription time is non-refundable, and if you want to stop auto-renewal, you must manually disable it through your account before your next renewal date—otherwise, your subscription will auto-renew and you will be charged again. Additionally, if you cancel within 30 days of purchase, you can get a refund under their Money Back Guarantee only if you return the device with a valid Return Merchandise Authorization (RMA), in original packaging, and you pay the return shipping costs. So, be aware that auto-renewal and non-refundable unused subscription time are the main considerations to avoid continued billing.
Before cancelling your magicJack subscription, be aware that termination will immediately cancel your ability to use the services and will delete all account information, including stored text messages and voicemails. You will lose access to any service features, devices, or the magicApp associated with your subscription. There are no refunds for any remaining balances after cancellation, and if you do not cancel before an auto-renewal date, you may be charged for another subscription term. Additionally, you must cancel within 30 days of ordering to qualify for the 30-Day Money Back Guarantee, which requires returning the device and paying shipping fees.
- Full name on the account
- magicJack telephone number
- Complete billing address
- Primary email address on the account
- Username and Password to log in online
- Last 4 digits of your payment card (if calling customer support)
- Date and amount of last charge (to identify your account if asked)
- Account number (may be on billing or profile screen)
- Reason for cancellation (may be requested by support)
- Confirmation number or email (always request and retain after cancellation)
We've actually written a step by step guide on how to get a refund from magicJack. Check it out!
The Easiest Way to Cancel magicJack
If you’re frustrated trying to cancel your subscription, membership, or bill from magicJack—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to magicJack?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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