Canada Post offers a Mail Forwarding service that helps you get your mail sent to a new or temporary address anywhere in Canada or even worldwide. It's great for people who are moving permanently or just for a short time, like snowbirds or those on extended vacations. The service charges a fee based on whether the mail is for a residential or business address, and bills can come from them when you subscribe or extend the service. You can manage or renew your subscription online or at a post office, and you need to show ID when you sign up or make changes.
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Cancelling Mail Forwarding with Canada Post is relatively straightforward, with clear online steps and an option to cancel in person at a post office. The cancellation process involves logging into the account and navigating through manageable menus or presenting identification at the post office, indicating low complexity.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Mail Forwarding subscription.
How to Cancel Mail Forwarding: Step by Step
If you purchased through the Canada Post website:
- Log into your Canada Post account on the Canada Post website.
- Go to the dashboard once logged in.
- Select “Forward your mail” from the options available.
- Click on “Manage Mail Forwarding” or “Mail Forwarding” depending on what appears.
- Select the option to cancel your Mail Forwarding service.
If you purchased through a post office:
- Visit your local post office where the service was purchased.
- Bring your reference number and a government-issued photo ID.
- If you can't find your reference number, provide additional information associated with your Mail Forwarding service.
- Ask the staff to assist you in cancelling your Mail Forwarding service.
Tips & Tricks for Canceling Mail Forwarding
- Always try to cancel in person at the post office if online cancellation fails or is delayed.
- Bring any confirmation codes or physical mail related to the forwarding request to prove account ownership.
- Fill out a physical cancellation card when visiting the post office—this step is often required to officially stop forwarding.
- Call customer service and ask for a case or reference number to document your cancellation attempt.
- Be persistent and escalate by asking to speak to a supervisor if frontline staff are unhelpful.
- Cancel as close to the effective date as possible but allow 24-72 hours for processing and mail rerouting.
- Consider submitting a new Change of Address request to redirect mail back or to a trusted alternate address, but watch for possible forwarding loops.
- Use clear, firm language such as “I’m requesting an immediate cancellation,” “I want written confirmation,” and “Please provide a case number.”
- Check and use the USPS online system with your confirmation code if you have it, but don’t rely solely on online cancellation.
- Ask about cancellation fees or hold periods to prepare for any charges or delays after cancellation.
- If using a virtual mail forwarding service, cancel service directly with them before cancelling USPS forwarding, as they may have additional policies.
- Changing the name on the mailbox or mail can sometimes disrupt forwarding triggers in tricky cases.
- Document every contact and keep records to use in escalations or complaints.
- Visit multiple post offices if needed as policies and staff knowledge may vary by location.
Mail Forwarding Customer Service Info
If you need assistance, here's how you can get in touch with Mail Forwarding's support team.
Cancel Mail Forwarding Script
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Dear Canada Post,
I hope this message finds you well. I am writing to request the cancellation of my Mail Forwarding subscription. Due to changes in my circumstances, I no longer require this service.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please confirm once my subscription has been cancelled.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Canada Post's Mail Forwarding service can be canceled anytime before or after the service starts. If canceled before the start date, a refund will be issued; however, no refunds are provided once the service has started. Cancellation can be done online through the user's account or in-person at a post office with appropriate identification and service reference information.
To cancel your Mail Forwarding subscription on canadapost-postescanada.ca, you do need to sign in to your Canada Post account, which requires your password. The cancellation process online requires accessing your dashboard after logging in to manage and cancel the service. If you don't want to cancel online, you can visit a post office with your reference number and government-issued photo ID for cancellation. If you need to reset your password, you can do so at this URL: https://sso-osu.canadapost-postescanada.ca/lfe-cap/en/login.
- Mail forwarding service not working: Customers report that mail is not forwarded as promised, leading to missed mail despite payment.
- Delayed or no response from customer service: Issues and complaints are not adequately addressed or resolved, causing frustration.
- Service not applied or performed: Some users experience that the forwarding service was never activated even after paying for it.
- Loss or misdirection of mail: Approximately 10% of mail may not be forwarded correctly, with some mail returning to the old address.
- Unexpected charges: Customers may face unexpected fees related to mail forwarding or associated services.
- Complicated forwarding policies: Specific address types like Flex Delivery do not work with mail forwarding, limiting service usability.
- High cost relative to value: Some users find the fee expensive for the inconsistent service provided.
- Temporary needs ending: Customers cancel because their temporary forwarding need (e.g., during relocation or vacation) has ended.
With Canada Post's Mail Forwarding service, you can cancel or modify your subscription at any time during its duration, either online or at a post office. However, be aware that there are no refunds once the service has started, which means canceling mid-service won't get your money back. Also, changes to the forwarding address after the service starts can only be made once online and come with a fee, so plan carefully to avoid extra costs or losing money.
Before cancelling Mail Forwarding with Canada Post, know that if you cancel before the start date, you will receive a refund, but no refunds are given once the service has started. Cancelling can be done online through your account dashboard or in person at a post office with proper identification and your service reference number. Upon cancellation, your mail will no longer be forwarded to your new address, so you will lose access to the convenience of having your mail redirected. Make sure to have all necessary information and ID ready if cancelling in person.
- Canada Post account login credentials (for online cancellation)
- Reference number of the Mail Forwarding service (found on receipt, expiry notice, or original email confirmation)
- Government-issued photo ID
- Receipt or service summary printout (if no email was provided at purchase)
- Service expiry notification card or letter (if no email was provided at purchase)
- A piece of mail that has been forwarded to the new address (if no email was provided at purchase)
- Last name (if reference number cannot be located)
- Original or new postal code (if reference number cannot be located)
- Telephone number (if reference number cannot be located)
We've actually written a step by step guide on how to get a refund from Mail Forwarding. Check it out!
The Easiest Way to Cancel Mail Forwarding
If you’re frustrated trying to cancel your subscription, membership, or bill from Mail Forwarding—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Mail Forwarding?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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