Can I Cancel Malwarebytes at Any Time?

Malwarebytes allows you to cancel your subscription at any time via your account page or by contacting support. However, some users report difficulties removing payment methods due to auto-renewal setups, and cancellation processes vary depending on the purchase platform; for example, auto-renewal cancellation is automatic for purchases via 2Checkout but not possible directly for those via Cleverbridge, requiring support intervention. There are no contracts or early-cancellation fees, but you need to proactively cancel to stop future billing, and refunds are possible within 60 days under their money-back guarantee.

Why Do People Cancel Malwarebytes?

Dissatisfaction with the serviceFinding a more cost-effective antivirus solutionWanting to avoid unnecessary chargesIssues with automatic billing resulting in unexpected chargesForgetting to cancel a trial period and wanting to avoid chargesConfusion about billing or renewal chargesIncomplete cancellation processTechnical glitches preventing cancellationInability to cancel through third-party channels

What Should I Know Before Cancelling Malwarebytes?

Before cancelling a Malwarebytes subscription, know that the cancellation process can vary depending on the e-commerce provider you used (2Checkout/Avangate or Cleverbridge). Cancellation stops future renewal charges, but you retain full functionality of the software until the end of your current paid license period. After cancellation, you lose access to premium features like real-time protection and malware scanning, as the software will typically revert to a limited free version. Additionally, if your subscription was purchased via Cleverbridge, you must contact Malwarebytes Support directly to cancel. Consider the refund policy which may allow a refund if requested within 30 days of purchase.

What is Malwarebytes's Cancellation Policy?

Malwarebytes subscription cancellations are managed by turning off auto-renewal in the user's Malwarebytes account for Windows and macOS, or through Google Play and Apple App Store for Android and iOS devices. Canceled subscriptions remain active and valid until their expiration date, and trial subscriptions requiring payment must be canceled before the trial ends to avoid charges. Specific refund policies are not detailed; refund inquiries should be directed to Malwarebytes support.

Do I Need My Malwarebytes Password to Cancel?

To cancel your Malwarebytes subscription, you do need your password to sign into your account and manage your subscription settings. Specifically, to delete your Malwarebytes account or subscription, you must enter your account password during the process. If you have forgotten your password, you can reset it at this link: https://account.malwarebytes.com/forgot-password. So, having access to your password or resetting it is necessary to complete the cancellation.

Can I Get a Refund from Malwarebytes?

We've actually written a step by step guide on how to get a refund from Malwarebytes. Check it out!

How to Cancel Your Malwarebytes Subscription (2026)

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Malwarebytes allows cancellation by turning off auto-renewal directly in the user's account through a straightforward process with clear instructions and confirmation via email. For mobile subscriptions through Android or iOS, cancellation is done via Google Play or Apple App Store, which is also a common and simple method.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Malwarebytes subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Malwarebytes account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Malwarebytes online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.