Malwarebytes is a company that helps protect your devices like computers, phones, and tablets from malware, viruses, ransomware, and phishing. They offer different subscription plans starting around $45 a year that include features like antivirus protection and browser security. Some plans add extra perks like a fast VPN for privacy, identity protection, and even services to help remove personal data from the internet. So if you see a charge from Malwarebytes, it's likely for a subscription keeping your devices safe or your online information private.
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Malwarebytes allows cancellation by turning off auto-renewal directly in the user's account through a straightforward process with clear instructions and confirmation via email. For mobile subscriptions through Android or iOS, cancellation is done via Google Play or Apple App Store, which is also a common and simple method.
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How to Cancel Malwarebytes: Step by Step
If you purchased through Malwarebytes.com:
- Log in to your Malwarebytes account at my.malwarebytes.com.
- Navigate to the My Subscriptions section.
- Select the subscription you wish to cancel.
- Click on the option for Cancel Auto-renew.
- Follow any additional on-screen instructions to confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the Menu icon (three horizontal lines) and select Subscriptions.
- Find and select your Malwarebytes subscription.
- Tap on Cancel subscription.
- Confirm the cancellation by following the instructions provided.
Tips & Tricks for Canceling Malwarebytes
- Contact Malwarebytes Support directly via their support portal and provide the email linked to your account for manual cancellation.
- Use chat support for quicker escalation if email or support ticket is slow or unresponsive.
- Be persistent and patient; some users report that cancellation required extended chat wait times or multiple contacts.
- Clearly state you want to cancel and request a refund if the subscription just renewed.
- Mention miscommunication or lack of ability to disable auto-renew in your account for leverage in refund requests.
- Timing matters: attempt cancellation well before renewal dates, and if already renewed, request a refund promptly.
- Use firm but polite language; emphasize you do not want the subscription to auto-renew and expect cancellation confirmation.
- If account management options are limited (e.g., purchased via Cleverbridge), explicitly ask support for manual cancellation.
- Keep records of all communications with support for escalation if needed.
- Avoid canceling through automated phone menus if possible—chat or email gives better proof and traceability.
Malwarebytes Customer Service Info
If you need assistance, here's how you can get in touch with Malwarebytes's support team.
Cancel Malwarebytes Script
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Dear Malwarebytes Support,
I hope this message finds you well. I am writing to request the cancellation of my Malwarebytes subscription. After careful consideration, I have decided that I no longer need the service at this time.
Please let me know if there are any additional steps I should follow to complete this process. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Malwarebytes subscription cancellations are managed by turning off auto-renewal in the user's Malwarebytes account for Windows and macOS, or through Google Play and Apple App Store for Android and iOS devices. Canceled subscriptions remain active and valid until their expiration date, and trial subscriptions requiring payment must be canceled before the trial ends to avoid charges. Specific refund policies are not detailed; refund inquiries should be directed to Malwarebytes support.
To cancel your Malwarebytes subscription, you do need your password to sign into your account and manage your subscription settings. Specifically, to delete your Malwarebytes account or subscription, you must enter your account password during the process. If you have forgotten your password, you can reset it at this link: https://account.malwarebytes.com/forgot-password. So, having access to your password or resetting it is necessary to complete the cancellation.
- Dissatisfaction with the service
- Finding a more cost-effective antivirus solution
- Wanting to avoid unnecessary charges
- Issues with automatic billing resulting in unexpected charges
- Forgetting to cancel a trial period and wanting to avoid charges
- Confusion about billing or renewal charges
- Incomplete cancellation process
- Technical glitches preventing cancellation
- Inability to cancel through third-party channels
Malwarebytes allows you to cancel your subscription at any time via your account page or by contacting support. However, some users report difficulties removing payment methods due to auto-renewal setups, and cancellation processes vary depending on the purchase platform; for example, auto-renewal cancellation is automatic for purchases via 2Checkout but not possible directly for those via Cleverbridge, requiring support intervention. There are no contracts or early-cancellation fees, but you need to proactively cancel to stop future billing, and refunds are possible within 60 days under their money-back guarantee.
Before cancelling a Malwarebytes subscription, know that the cancellation process can vary depending on the e-commerce provider you used (2Checkout/Avangate or Cleverbridge). Cancellation stops future renewal charges, but you retain full functionality of the software until the end of your current paid license period. After cancellation, you lose access to premium features like real-time protection and malware scanning, as the software will typically revert to a limited free version. Additionally, if your subscription was purchased via Cleverbridge, you must contact Malwarebytes Support directly to cancel. Consider the refund policy which may allow a refund if requested within 30 days of purchase.
We've actually written a step by step guide on how to get a refund from Malwarebytes. Check it out!
The Easiest Way to Cancel Malwarebytes
If you’re frustrated trying to cancel your subscription, membership, or bill from Malwarebytes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Malwarebytes?
AVNGATE*MALWAREBYTES, 2COCOM*MALWAREBYTES, CBI*MALWAREBYTES.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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