Marshmello at marshmellomusic.com mainly offers a shop full of cool Marshmello-themed apparel like T-shirts, hoodies, hats, and even pet merch and kids' clothing. They also keep fans updated with new music, videos, and tour info. One thing to note is they have a marketing text message subscription you can opt into by texting "MELLO" to 63556, which might be why you see charges from them. Otherwise, they don’t have big subscription services or memberships on their site.
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Cancelling a subscription or membership for Marshmello is very straightforward as users only need to reply with 'STOP' to cancel, which is a simple and immediate action. There are no complicated procedures, no account login or customer service interaction required, making it very easy for the consumer.
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How to Cancel Marshmello: Step by Step
If you purchased through the website:
- Visit the Marshmello Contact Us page.
- Fill out the contact form with your request to cancel your subscription.
- Include your order number and any relevant details about your subscription.
- Submit your cancellation request and wait for a confirmation email from customer support.
- If you do not receive a response within 24 hours, consider following up with another email.
If you purchased through Apple:
- Open the App Store on your device.
- Tap your profile icon at the top right corner.
- Select "Subscriptions".
- Find your Marshmello subscription in the list and select it.
- Tap "Cancel Subscription" and confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the menu icon, then select "Subscriptions".
- Find your Marshmello subscription and tap it.
- Tap "Cancel Subscription" and follow the prompt to confirm.
Tips & Tricks for Canceling Marshmello
- Contact customer support via Live Chat for immediate assistance and confirmation of cancellation.
- Use clear, concise language stating you want to cancel immediately and expect confirmation.
- Cancel close to renewal time but allow a buffer of a few days to avoid unwanted renewal charges.
- Be persistent and escalate the issue calmly to a supervisor if initial attempts fail.
- Document all communications including dates, times, and representative names for reference.
- Request email confirmation to have proof of cancellation.
- Avoid referring to official policy language—focus on your consumer rights and clear intent to cancel.
- Watch for auto-renewal and refund policies—cancellations take effect at 23:59 on the day of cancellation, with refunds processed within 5-10 days.
Marshmello Customer Service Info
If you need assistance, here's how you can get in touch with Marshmello's support team.
Cancel Marshmello Script
Script
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Dear Marshmello Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my financial situation, I am unable to continue with my current membership.
I appreciate the service you provide, but I must prioritize my budget at this time. Please let me know if you need any further information to process this cancellation.
Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
Marshmello's website does not explicitly provide detailed information on membership, subscription, or bill cancellation policies. However, customer interactions suggest that users can cancel subscriptions via text commands (e.g., replying STOP to cancel) or by contacting customer service. For precise details, users are advised to view the Terms of Service or contact Marshmello's customer support directly.
You need your password to cancel a subscription on Marshmello (marshmellomusic.com). There is no indication of a phone or unauthenticated chat support for cancellation without password. If you need to reset your password to proceed with cancellation, you can do so on their password reset page: https://www.marshmellomusic.com/account/login (look for the reset password option). If you encounter issues, contacting customer support at customerservice@mellogang.com is recommended.
- Too much focus on acquisition, neglecting loyal customers
- Not delivering the same value anymore (lower quality or limited options)
- Lack of options to change or edit their subscription (rigid plans, no skips/swaps)
- Increased prices without added value
- Customers don’t use the products
- Customers trying to cut down on costs
- Customers found a cheaper competitor
- Customers found a competitor offering better services or products
- Bad customer experience (poor customer service responses)
Marshmello's subscription service is tied to recurring automated marketing text messages. You can cancel at any time by replying with the keyword STOP to the subscription messages or by clicking the unsubscribe link provided in any text message. There appear to be no contracts, lock-ins, or early-cancellation fees, but standard message and data rates may apply. It's straightforward to cancel with no hidden gimmicks preventing cancellation.
Before cancelling your Marshmello subscription, know that your access to recurring content, exclusive updates, or any special features delivered via automated text messages will end immediately. You agree to receiving recurring marketing text messages upon subscription, which will stop once you cancel by replying STOP. Be aware that standard message and data rates may apply during the subscription period. Also, cancellation does not typically affect any content or purchases outside of the subscription messaging service.
- Name associated with the account or order
- Email address used for the subscription or purchase
- Order number (if applicable)
- Phone number (if the subscription is tied to SMS alerts; reply "STOP" to cancel)
- Clear cancellation request in the message or correspondence (e.g., via contact form or customer service email)
We've actually written a step by step guide on how to get a refund from Marshmello. Check it out!
The Easiest Way to Cancel Marshmello
If you’re frustrated trying to cancel your subscription, membership, or bill from Marshmello—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Marshmello?
MARSHMELLO, marshmellomusic.com, Marshmello Music, Marshmello Online Store, Marshmello Official, Marshmello Merch Purchase, Marshmello Tickets
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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