MatchMaker.fm is a platform that helps podcasters connect with interesting guests for their shows. They offer a free membership, but also have a Pro subscription plan that can be billed monthly, quarterly, bi-annually, or annually. Subscriptions renew automatically until you cancel, and payments are processed through a marketplace, so your billing will show up there. If you're getting billed by MatchMaker.fm, it's likely for one of their Pro plans to get better features and access to more podcast connections.
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Cancelling a subscription to MatchMaker requires the user to navigate to their marketplace subscription settings or account dashboard and cancel before the next due date. It involves some understanding of the linked accounts and a minimum 48-hour notice before renewal, but can be done fully by the user without significant hassle.
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minutes to cancel a MatchMaker subscription.
How to Cancel MatchMaker: Step by Step
If you purchased through MatchMaker’s Website:
- Log in to your MatchMaker.fm account.
- Navigate to your account dashboard.
- Find the subscription management section.
- Select the subscription you want to cancel.
- Click on the option to cancel the subscription.
- Confirm the cancellation when prompted.
- Ensure you receive a cancellation confirmation email.
If you purchased through Apple (iTunes):
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select MatchMaker from your list of subscriptions.
- Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu (three horizontal lines), then go to Subscriptions.
- Select MatchMaker from the list.
- Tap on Cancel Subscription and follow any prompts to confirm.
Tips & Tricks for Canceling MatchMaker
- Send an email to matchcares@support.match.com with your subscription details requesting cancellation and optionally deletion of your profile for a clear record.
- Cancel the subscription in the app settings to stop renewal, but note this usually does not refund unused time.
- Be persistent and polite with customer service by calling repeatedly to request a refund; some users have reported eventual refunds through persistence.
- Monitor your billing closely after cancellation to catch any unexpected or continued charges.
- Time your cancellation ahead of renewal dates to avoid being charged again.
- Keep communication documented (emails, chat logs) for proof if disputes arise.
- Use clear language stating you want to cancel immediately and request confirmation of cancellation.
- Be aware that customer service phone numbers may not be readily available, so rely on email and app cancellation paths.
MatchMaker Customer Service Info
If you need assistance, here's how you can get in touch with MatchMaker's support team.
Cancel MatchMaker Script
Script
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Hello MatchMaker Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am not using the service as frequently as I anticipated, and I believe it's best to discontinue at this time.
I appreciate the experience I've had, and I hope to return in the future should my needs change. Thank you for your understanding.
Best regards,
Frequently Asked Questions
MatchMaker.fm allows you to cancel your subscription at any time through your account settings. Upon cancellation, payments will stop and your profiles will be hidden and held for 60 days before being permanently terminated.
To cancel your subscription on MatchMaker.fm, you will need to access your account settings, which requires logging in with your password. Therefore, you do need your password to cancel the subscription. If you have forgotten your password, you can reset it at this URL: https://www.matchmaker.fm/password/forgot. This process ensures secure management of your subscription through your authenticated account.
- Receiving constant emails from MatchMaker.fm, which users find annoying.
- Difficulty logging in or creating an account due to blocked emails, leading to frustration.
- Lack of accessible customer service, including no direct contact email and only forms to fill out.
- Poor customer service experience reported by users, including slow or ineffective responses.
- Frustration with AI-controlled processes impacting communication and the overall service experience.
MatchMaker.fm subscriptions are auto-renewing and can only be cancelled via your account dashboard or by contacting support at least 48 hours before the renewal date. There is a non-refundable policy, and if you fail to cancel properly or just stop payments, it can lead to suspension or data loss. Additionally, there is a 28-day cooling-off period for new customers to request cancellations or refunds, but after that, no refunds are guaranteed and administrative charges may apply. So, be vigilant about cancelling ahead of time to avoid unwanted charges or service interruptions.
Before cancelling your subscription with MatchMaker.fm, be aware that if you are a Pro member, cancelling your subscription means you will lose access to the platform entirely. Free users get a one-month grace period with full access before the subscription is required. After the grace period, you will no longer be able to start new conversations and must subscribe to continue using MatchMaker.fm. Additionally, cancelling stops access to Pro features and the ability to engage fully with the community.
- Account login credentials (email address and password for the MatchMaker.fm account)
- Subscription or plan details (such as Pro plan, Agency plan, or free tier status)
- Billing information (last 4 digits of payment card used, or PayPal/email used for payment, if available)
- System reference or invoice number (for the current or recent payment, if available)
- Marketplace/subscription platform information (if purchased through the App Store or Google Play, details of relevant app store account)
- Explicit cancellation request (a clear statement that you wish to cancel the service)
- Reason for cancellation (optional, but may speed up processing if provided)
- Supporting details (screenshots, error messages, or a detailed description of any problems, if contacting support)
- Preferred cancellation date (if applicable, or request to cancel before next renewal)
We've actually written a step by step guide on how to get a refund from MatchMaker. Check it out!
The Easiest Way to Cancel MatchMaker
If you’re frustrated trying to cancel your subscription, membership, or bill from MatchMaker—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MatchMaker?
MATCHMAKER.FM, MatchMakerFM, MatchMaker.fm, MM.FM, MM-CHARGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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