MedicAlert offers a protection plan that provides important services beyond just a medical ID. They have three subscription plans ranging from $35 to $75 per year that include access to a 24/7 live response team, a secure personal health record, and emergency features like notifying family members and connecting with 911 dispatchers where available. Members can upload vital documents and store treatment plans securely, with an optional Safe & Found feature for helping locate loved ones with conditions like autism or dementia. Billing is done through automatic annual renewal unless you cancel, and you sign up through their website or by phone.
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Cancelling the MedicAlert subscription requires contacting customer service by phone during business hours and possibly returning the device. The process is straightforward but not instant, with some users needing to ensure the return and cancellation confirmation, making it slightly more cumbersome than a simple online cancellation.
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How to Cancel MedicAlert protection plan: Step by Step
If you purchased through MedicAlert directly:
- Call the MedicAlert Member Services team at 1-800-432-5378.
- Available Monday – Friday, 6:00 a.m. – 4:30 p.m. PT.
- Provide your account information to the representative.
- Request cancellation of your membership.
- Ensure you cancel before the Renewal Date to avoid being charged for the next term.
- Be aware that subscription fees are non-refundable if cancelling after the start date.
If you purchased a gift card:
- Contact the MedicAlert Member Services team via phone or by submitting a message through the online form.
- Use the same number as noted above.
- Explain that you wish to cancel the gift card purchase.
If you purchased through a third-party source:
- Visit the third-party source's website where you made the purchase.
- Follow their cancellation process, which may vary based on vendor policies.
If you purchased through other billing sources (e.g., Apple, Google Play):
- Open the app store or payment service where you subscribed.
- Navigate to your subscriptions or account settings.
- Locate the MedicAlert subscription you wish to cancel.
- Select the option to cancel the subscription.
- Confirm the cancellation if prompted.
Tips & Tricks for Canceling MedicAlert protection plan
- Check the full terms carefully: Users often miss the minimum 12-month commitment hidden in the terms even if it appears monthly.
- Beware discounts tied to long contracts: Discounts may require a year-long subscription, so cancelations are blocked within that period.
- Timing your cancellation: Some users advise waiting until the annual term is almost complete to avoid hefty charges.
- Escalate by referencing state laws: Switching your account state to California helped one user unhide cancellation options (California has stronger consumer protections).
- Use firm but polite language: State dissatisfaction and cite specific terms if applicable to strengthen your case.
- Request cancellation through multiple channels: Call, email, and use contact forms to ensure your request is received and documented.
- Threaten chargeback or dispute cautiously: Users suggest this as a last resort if the company refuses to cancel after a valid request.
- Prepare the account for cancellation: Update payment methods or request new cards to stop further charges if unsubscribing is difficult.
- Document all communication: Keep records of calls, emails, and chat transcripts in case escalation is needed.
- Understand you might be paying for already-received services: The yearly commitment sometimes means you essentially amortize initial products or services over that year.
MedicAlert protection plan Customer Service Info
If you need assistance, here's how you can get in touch with MedicAlert protection plan's support team.
Cancel MedicAlert protection plan Script
Script
Copy
Dear MedicAlert Team,
I hope this message finds you well. I am writing to request the cancellation of my MedicAlert protection plan subscription. Due to recent changes in my personal circumstances, I no longer require the service and would appreciate your assistance in processing this cancellation.
Thank you for your understanding. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
The MedicAlert protection plan membership automatically renews at the end of each term, charging the same payment method unless canceled before the renewal date. Members can cancel anytime by contacting MedicAlert Member Services, but subscription fees are non-refundable if canceled during the current term. Refunds are only given if cancellation occurs before a new paid term starts.
To cancel your MedicAlert protection plan subscription, you typically need to contact their Member Services team by phone at 1-800-432-5378. There is no explicit mention that you must provide your password for cancellation over the phone, which suggests you might not need your password if you verify your identity via other means. However, to manage your account online or reset your password, you can use their password reset page here: https://my.medicalert.org/account/passwordreset. This link allows you to enter your email and receive instructions to reset your password if needed for online account access.
- Subscription needed only temporarily, such as post-surgery monitoring or recovery periods.
- Change in financial situation making the recurring cost unaffordable.
- Moving to a nursing home or a different living situation where the service is no longer required.
- User passing away, naturally leading to cancellation.
- Product defects or safety issues leading to returns and cancellations.
- Unsuitability of the product for the particular purpose communicated at purchase.
- Dislike or distrust of subscription-based model preferring one-time purchases or simpler solutions.
- Preference for non-subscription medical alert bracelets that don't require ongoing payments.
- Perception that the bracelet or service is ineffective or not noticed in emergencies.
- Cancellation due to changes in personal health status making the service unnecessary.
- Obligation to return leased equipment or pay cancellation fees can deter continued membership.
MedicAlert protection plans automatically renew at the end of each term and to avoid being charged for the next term, you must cancel before the renewal date by contacting Member Services. Cancellation only becomes effective at the end of the current paid subscription term, and subscription fees are non-refundable, so no refunds are given if you cancel mid-term. Essentially, you cannot cancel immediately for a refund, and the plan has a lock-in period with a non-refundable fee and an automatic renewal trick to be aware of.
Before cancelling your MedicAlert protection plan subscription, it is important to know that you need to notify MedicAlert Member Services before the renewal date to avoid being charged for the next subscription term. Once cancelled, you will lose access to all MedicAlert services and protections, including your medical ID and 24/7 emergency support. Subscription fees are generally non-refundable if cancellation occurs after the start of a subscription term, so consider the timing carefully. If you cancel, your subscription termination might also affect any affiliated website subscriptions, and reinstatement may require payment of outstanding fees and possible additional charges.
- Account holder's full name
- MedicAlert membership number
- Date of birth of the account holder
- Current billing or account information (especially if there have been recent changes)
- Contact information such as an up-to-date phone number and email address
- Reason for cancellation (if required by customer service)
- Documentation of passing (e.g., death certificate), if cancelling on behalf of a deceased member
- Verification of identity or authorization to act on the account, if required
- Return or documented destruction of MedicAlert identification items (emblem, wallet card), if requested by MedicAlert
- Date of cancellation request to ensure submission before renewal date
We've actually written a step by step guide on how to get a refund from MedicAlert protection plan. Check it out!
The Easiest Way to Cancel MedicAlert protection plan
If you’re frustrated trying to cancel your subscription, membership, or bill from MedicAlert protection plan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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