MetLife Pet Insurance offers customizable pet insurance plans that help cover vet bills for accidents, illnesses, and wellness care. You pay a monthly subscription fee, which varies based on factors like your pet's species, breed, age, and the coverage choices you make. Plans let you adjust your annual benefit, reimbursement rate, and deductible to fit your budget, starting as low as about $7 a month for cats and $16 for dogs. You might see charges from them on your bill because of this monthly premium for your pet's insurance.
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Cancellation requires contacting customer service by phone or other means, verifying policy details, and waiting for written confirmation. The steps are straightforward with no online cancellation option, making it slightly more effort than simple online cancellation but still fairly easy to complete.
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How to Cancel metlifepetinsurance: Step by Step
If you purchased through MetLife Pet Insurance:
- Contact Customer Service: Call MetLife at 866-937-7387 and select option 4 to speak with a representative about canceling your pet insurance.
- Request Cancellation in Writing: Alternatively, you can submit a written request or fill out a cancellation form if available on their website.
- Inform About Coverage: Be aware that coverage will not be provided as of the Effective Date of the Cancellation shown on the Notice of Cancellation.
- Refund Policy: If you cancel the policy more than 30 days after the policy Effective Date, ask about the pro-rata refund based on daily coverage.
- Understand Cancellation Reasons: Note that MetLife may only cancel for specific reasons after the policy is in effect for more than 60 days. Be sure to comply with the policy terms and conditions to avoid issues.
Tips & Tricks for Canceling metlifepetinsurance
- Repeat the cancellation request multiple times, sometimes up to 5-7 times in the same conversation or across calls/chats.
- Use firm, formal language: "I am required to inform you in writing that I want to cancel. I have now done so. I'm keeping a transcript as evidence."
- End the chat or call firmly after issuing the cancellation request: Give them a time limit (e.g. 60 seconds) to raise any further issues or else consider the cancellation confirmed.
- Be prepared to escalate to the sales department or a higher-level representative, as initial customer service reps might not be authorized to process cancellations.
- Document each communication carefully, including chat transcripts, call dates, and names of representatives spoken to.
- Do not assume cancellation is automatic even after major events like the death of a pet; you must explicitly confirm the cancellation with them.
- Try to initiate contact multiple ways: live chat, phone calls, and sometimes going through alternative customer service pathways (like the policy sales process) to reach a human.
- Be firm and persistent against offers to retain you: the company may offer discounts or other incentives to keep the policy active.
- Try timing your cancellation request near the renewal or billing cycle to minimize further charges or issues.
metlifepetinsurance Customer Service Info
If you need assistance, here's how you can get in touch with metlifepetinsurance's support team.
Cancel metlifepetinsurance Script
Script
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Dear MetLife Pet Insurance Team,
I hope this message finds you well. I am writing to request the cancellation of my pet insurance subscription. Due to personal financial adjustments, I can no longer maintain this policy. I would appreciate your assistance in processing this cancellation effective immediately.
Thank you for your attention to this matter. I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
MetLife Pet Insurance allows policy cancellation with notice periods varying by timing and reason: at least 30 days prior for cancellations within the first 60 days, at least 60 days prior for cancellations after 60 days (except nonpayment), and at least 10 days prior for nonpayment-related cancellations. A full premium refund is given if canceled within 30 days of the policy start with no claims; otherwise, refunds are prorated daily after the first month. Cancellation ends coverage for all pets and persons on the effective date.
To cancel your subscription with MetLife Pet Insurance, you need to call their customer service at (877) 549-1671 or (855) 270-7387. There is no indication that you need your password to cancel over the phone, as this process is handled by speaking directly with a representative. If you do need to reset your password for other purposes, you can do so here: https://www.metlifepetinsurance.com/account-password-reset/. This makes canceling convenient without needing to log in online.
- Nonpayment of premiums leading to cancellation due to unpaid bills.
- Providing inaccurate or falsified information on the application or claim causing policy termination.
- Noncompliance with policy terms such as missing required vet exams.
- Insurance company ceasing to sell certain policies or in certain states due to risk or financial concerns.
- Nonrenewal due to changes in pet's condition or loss experience affecting insurability.
- Claims denied due to lack of required 12 months prior medical records especially for adopted pets without previous documentation.
- Claims denied for alleged pre-existing conditions, which limits coverage if insurance wasn’t purchased before seeing a vet.
- Customer dissatisfaction with claim processing, including delays and perceived unfair denials.
- Annual premium price increases leading to financial strain or reconsideration of coverage.
- Change in financial situation making coverage unaffordable.
- General dissatisfaction with claims reimbursement amounts, sometimes reported as very low reimbursements.
- Policy cancellation formalities such as enrollment fees, refund policies, and cancellation notice periods.
MetLife Pet Insurance allows you to cancel your subscription at any time by submitting a cancellation request, typically by calling their customer service. If you cancel within the first 14 days and have not submitted any claims, you are eligible for a full refund. After 14 days, cancellations result in a daily pro-rata refund with no early cancellation fees or lock-ins, but coverage ends immediately upon cancellation. Be aware that MetLife can also cancel or not renew your policy with at least 30 days' notice, and cancellations affect coverage for all pets under the policy.
Before cancelling your MetLife pet insurance, know that you will immediately lose coverage, which means you'll be responsible for all vet expenses out of pocket. Cancellation is typically done by phone or email, as online cancellations are not supported. You should review your policy terms carefully and have your policy details ready when contacting customer service. Also, you may be eligible for a prorated refund depending on your payment plan and unused coverage, but refunds can take a few weeks to process. It’s important to keep records of your cancellation communications and consider the impact of losing insurance on your pet’s healthcare needs before making the decision.
- Policy number
- Personal details (such as your name, address, and contact information)
- Answers to identity verification questions
- Reason for cancellation (if requested)
- Written cancellation confirmation (request and retain for your records)
- Review your policy terms for specific cancellation details
- Records of all communications (keep emails, letters, or call summaries related to the cancellation)
We've actually written a step by step guide on how to get a refund from metlifepetinsurance. Check it out!
The Easiest Way to Cancel metlifepetinsurance
If you’re frustrated trying to cancel your subscription, membership, or bill from metlifepetinsurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to metlifepetinsurance?
METLIFE PET INSURANCE, METLIFEPETINSURANCE.COM, METLIFEPET, METLIFE PET PREMIUM, METLIFE PET CLAIM, METLIFE PET POLICY, METLIFE PET SERVICE, METLIFE PET AUTOMATIC PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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