The Microsoft Store at microsoft.com offers an easy and convenient place to shop for Microsoft products like software, devices, and games. They provide services like product setup, training, and support for small businesses. If you subscribe to things like Microsoft 365 or Xbox services, Microsoft Store handles those subscriptions and billing, offering options to manage payments, view order history, and request refunds. They also have flexible payment choices, free shipping, and return policies to make shopping simple and worry-free.
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The cancellation process is straightforward: sign in, find the subscription, click manage, then cancel and follow prompts. This is a common self-service flow with clear instructions on the Microsoft support page, making it relatively easy for most consumers.
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How to Cancel Microsoft Store: Step by Step
If you purchased through the Microsoft Store:
- Visit the Services & subscriptions page.
- Sign in with the Microsoft account used for your purchase.
- Locate the subscription you wish to cancel.
- Select Manage next to the relevant subscription.
- Click Cancel (label may vary, e.g., Cancel or Upgrade).
- Follow the on-screen instructions to complete the cancellation process.
Tips & Tricks for Canceling Microsoft Store
- Contact Microsoft support repeatedly and request escalation politely but firmly, emphasizing you want to cancel immediately.
- Use clear, direct language such as "cancel subscription immediately" or "stop billing" to avoid confusion.
- Create a support ticket with Microsoft Commerce as some users had success resolving cancellations and refund requests through this channel.
- Attempt cancellation near the subscription renewal date to avoid an unwanted charge for the next cycle.
- Some users reported success by reducing the number of licenses or de-escalating services as a step before full cancellation.
- Have identification and purchase details ready to verify ownership and strengthen your case if escalated to billing specialists.
- If account access is lost, submit recovery forms and then escalate if support denies access.
- If automated systems or chat bots do not help, insist on human support or a manager escalation.
- Be persistent; some users noted it took multiple contacts or days of calling/chatting to get cancellation confirmed.
Microsoft Store Customer Service Info
If you need assistance, here's how you can get in touch with Microsoft Store's support team.
Cancel Microsoft Store Script
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Dear Microsoft Store Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some unforeseen personal circumstances, I am unable to continue with my membership at this time. I appreciate the services provided, but I need to manage my expenses more carefully right now.
Please let me know if you need any additional information to process this request. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Microsoft Store subscription cancellation requires signing into your Microsoft account and managing the subscription settings to cancel or turn off recurring billing, which stops future charges after the current period. Refund eligibility varies by country, with prorated refunds available in select countries depending on subscription length and renewal status. Detailed terms and cancellation specifics are found in the Microsoft Store Terms of Sale.
To cancel a subscription on Microsoft Store, you typically need to sign in with your Microsoft account, which requires your password. If you forgot your password, you won't be able to cancel the subscription directly without it. However, you can try resetting your password by going to https://account.live.com/password/reset. If you're unable to access your account, Microsoft's support suggests contacting their local hotlines via https://support.microsoft.com/help/28808 or using live chat at https://office.com/myaccount under "Help with Microsoft account" to get further help with stopping the subscription.
- Not using the service enough (e.g., Microsoft 365, Xbox Game Pass, OneDrive)
- Financial reasons to reduce monthly expenses
- Switching to alternative services that are cheaper or better suited to needs
- Trial period ending and not wanting to continue with the paid version
- Not recognizing a charge on the account and seeking a refund
- Exceeded storage or service limits resulting in restrictions like inability to upload, edit, or sync files
- Dissatisfaction with performance or technical issues
- Change in personal preferences or career needs leading to no longer needing the subscription services
- Cancellation too close to billing date causing cancellation difficulties
- Subscriptions purchased via third-party platforms requiring cancellation/refund through those platforms
Microsoft Store subscriptions can be canceled at any time without lock-in contracts or early cancellation fees, so you are not tied to a minimum subscription period. However, you must cancel before the next billing date to avoid being charged for the subsequent period, and refunds are generally not provided except where required by law or under specific country refund policies. Upon cancellation, access to the services typically continues until the end of the paid period, but all services and associated content access end once canceled; also, trial services must be canceled within their trial timeframe to avoid automatic charges.
Before cancelling a subscription, membership, or bill for Microsoft Store, know that you will lose access to all features and benefits associated with that service once your current billing period ends. You can still use the service until the end of the paid period after cancellation. Microsoft may offer refunds if you cancel within 30 days of your initial purchase or renewal. Additionally, if your subscription is billed through a third party, you need to follow their cancellation process as well. It’s also useful to consider managing payment methods with virtual cards to prevent unwanted charges.
- Microsoft account credentials (email address and password used to purchase the subscription)
- Access to the Subscriptions or Services & subscriptions page in your Microsoft account
- Name of the subscription, membership, or billing item you wish to cancel
- Active internet connection to log into your account and manage subscriptions online
- Payment method status (no overdue payments or unresolved charges; any outstanding amount must be paid before you can cancel)
- Device access (PC, phone, or tablet, if subscription was purchased through a Microsoft Store app on device)
- Third-party store credentials (if purchased via Apple App Store or Google Play, cancelation must be made through those stores)
- Refund options awareness (check refund policy or contact support if needed after cancellation)
- Confirmation email address (check the email used on your account for cancellation confirmation – subject may be "Your subscription has been canceled" or "Recurring billing turned off")
We've actually written a step by step guide on how to get a refund from Microsoft Store. Check it out!
The Easiest Way to Cancel Microsoft Store
If you’re frustrated trying to cancel your subscription, membership, or bill from Microsoft Store—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Microsoft Store?
MICROSOFT*XBOX, MICROSOFT*XBOX LIVE GOLD, MICROSOFT*XBOX GAME PASS, MICROSOFT*EA ACCESS, MICROSOFT*STORE, MICROSOFT*OFFICE, MICROSOFT*OFFICE 365, MICROSOFT*ACCOUNT, MICROSOFT*ONEDRIVE, MICROSOFT*OUTLOOK, MSbill.info, bill.ms.net
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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