MIXO is a tool designed for DJs to manage their music libraries easily. They offer a free version of their software that anyone can download, plus a subscription called MIXO:GOLD for $7 a month after a 7-day free trial. If you’re seeing billing from them, it’s likely for the MIXO:GOLD subscription which gives you extra features beyond the free app. You can pay for it with major credit cards, and the subscription renews monthly.
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The cancellation process for a MIXO subscription involves simply going to the account settings page, finding the subscription, and clicking 'Cancel Subscription' and confirming it. This straightforward process without the need to contact support or navigate complex menus makes it relatively easy for consumers to cancel.
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How to Cancel MIXO: Step by Step
If you purchased through mixo.dj:
- Visit the MIXO website.
- Sign in to your account with your credentials.
- Navigate to the Payments section.
- Locate your current subscription, which should be listed as MIXO:GOLD.
- Select the option to cancel your subscription.
- Confirm the cancellation when prompted.
- After cancellation, you will continue to have access to your MIXO:GOLD features until the end of your current billing period.
Tips & Tricks for Canceling MIXO
- Contact support directly via email rather than relying on website interfaces, as some users found success emailing support@distrokid.com to cancel MIXO-related subscriptions.
- Prepare to speak with a representative by phone, as some cancellations require direct contact with customer service, and you may need to wait for business hours to get through.
- Be firm and clear with your cancellation request, avoiding giving reasons that can invite retention offers or negotiations.
- Escalate politely if initial requests are refused,
- Cancel before any upcoming payment period to avoid automatic renewals,
- Document all communications,
- Use the threat of involving your bank or payment provider
- Attempt cancellation multiple times if necessary,
MIXO Customer Service Info
If you need assistance, here's how you can get in touch with MIXO's support team.
Cancel MIXO Script
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Dear MIXO Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with MIXO. Due to recent changes in my personal circumstances, I am unable to continue with my membership at this time.
I appreciate the service you've provided and hope to possibly return in the future. Please confirm the cancellation of my subscription and any final details regarding billing.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
MIXO's subscription policy states that payments are final and cannot be refunded once processed. There is no contract binding the user, and subscriptions can be cancelled at any time by the user.
To cancel your subscription on MIXO (mixo.dj), you need to sign in to your account first, which typically requires your password. Once logged in, you can go to your account settings at https://app.mixo.io/account, find the subscription under "Subscriptions," and cancel it there. If you don't remember your password, you will need to reset it. The password reset page is https://app.mixo.io/account/password-reset. So yes, you do need your password to cancel your MIXO subscription, but you can reset it if you've forgotten it.
- Lack of value or unmet expectations from the service provided
- Technical issues or bugs that affect the user experience
- Payment problems such as failures or dissatisfaction with billing
- Change in user needs leading to no longer requiring the service
- Better alternatives found in the market
- Poor customer support or difficulty in resolving issues
- Complicated cancellation process causing frustration
- Excessive notifications or communication overload
- Perceived high cost relative to benefits received
- Insufficient updates or lack of new features over time
MIXO does not use any gimmicks or tricks to lock you into a contract or prevent you from cancelling your subscription at any time. You can cancel your MIXO:GOLD membership whenever you want and will retain access to the premium features until the end of the current billing period. There are no early-cancellation fees, lock-ins, or contracts; payments are final but cancellation is straightforward and flexible.
Before cancelling your MIXO:GOLD subscription on mixo.dj, it's important to know that you will lose access to all MIXO:GOLD cloud-based features once your current billing period ends. This includes disconnection of all previously linked devices from cloud services and the inability to sync or use phone applications associated with the GOLD features. However, your music stored locally on your devices and downloaded tracks on your desktop will remain accessible, although mobile downloads will no longer work after downgrading. If you wish to regain these features, you can always upgrade back to MIXO:GOLD later. Also, your music stored in the MIXO Apps cloud folder will remain, but the device connections will be broken, so consider this before cancelling.
- Access to your account (your log-in credentials for mixo.dj)
- Navigation to account settings (specifically to the account or subscriptions section)
- Selection of the active subscription or plan you wish to cancel
- Ability to find and click the "Cancel Subscription" button for your plan
- Confirmation of cancellation (you may be prompted to confirm you wish to cancel)
- Knowledge that features may remain active until the end of the current billing period
- Support contact information (optionally, the email address: team@mixo.dj, in case additional help or questions arise)
We've actually written a step by step guide on how to get a refund from MIXO. Check it out!
The Easiest Way to Cancel MIXO
If you’re frustrated trying to cancel your subscription, membership, or bill from MIXO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to MIXO?
MIXO, MIXO:GOLD, MIXO DJ, MIXO.DJ, MIXO SUBSCRIPTION
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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