Monkey app helps businesses get more Google reviews quickly, making it easier for them to attract new customers. They offer subscription plans that you can pay monthly or yearly, with yearly plans giving you a discount. Payments can be made with major credit cards, and there's no setup fee or long-term contracts, so you can cancel anytime. They even offer extra discounts if you're a non-profit and provide helpful guides on managing reviews.
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The cancellation process for Monkey app subscriptions is straightforward and can be done either through the Google Play Store settings or directly on the Monkey web homepage by clicking 'Cancel renewal'. The process does not require complex steps or waiting, making it quite easy for consumers to cancel their subscription.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Monkey subscription.
How to Cancel Monkey: Step by Step
If you purchased through the Apple App Store:
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription that you want to manage.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store.
- Tap Menu (three horizontal lines) and then Subscriptions.
- Tap the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the onscreen instructions.
If you purchased through the Monkey website:
- Open the Monkey App by locating its icon on your device.
- Navigate to Settings, usually represented by a gear icon or three horizontal lines.
- Access the subscription settings in the billing or subscription section.
- Locate the subscription management option.
- Click the cancel button next to your subscription.
- Confirm cancellation by reviewing any final prompts.
- Verify cancellation through email notifications.
Tips & Tricks for Canceling Monkey
- Check subscription location: Go to Settings > Apple ID > Subscriptions to find and cancel Monkey if billed through Apple, even if it doesn't appear in the app.
- Use specific language: Clearly state you want to "cancel," "stop recurring charges," or "unsubscribe immediately" in your communication with support or billing.
- Timing matters: Cancel at least 24 hours before the next billing cycle to avoid auto-renewal charges.
- Escalate when ignored: If initial support is unhelpful, escalate by asking to speak with a supervisor or use social media or public forum posts to gain attention.
- Remove payment methods cautiously: Some users removed cards but found cancellations blocked; ensure subscription is officially canceled first.
- Document everything: Keep evidence of cancellation requests, chats, emails, and dates to refer to in follow-ups.
- Use app store settings: Sometimes subscriptions are managed via device store settings rather than the app itself.
- Be persistent: Multiple cancellation attempts or messages can help if the subscription auto-renews despite initial cancellation attempts.
- Watch for hidden cancellations: Some users discovered subscriptions don't show under expected menus and had to search broadly in device settings or billing statements.
- Leverage refund requests: If charged post-cancellation, request a refund citing non-usage or mistaken renewal to prompt resolution.
Monkey Customer Service Info
If you need assistance, here's how you can get in touch with Monkey's support team.
Cancel Monkey Script
Script
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Hello, I hope this message finds you well.
I am writing to request the cancellation of my subscription to Monkey. Unfortunately, I find that I am currently unable to use the service as frequently as I had anticipated, and I need to reevaluate my ongoing expenses.
I appreciate the service provided and hope to return in the future when the time is right. Please let me know if you need any additional information from my side to process this cancellation.
Thank you for your assistance!
Frequently Asked Questions
Monkey app subscriptions are non-refundable, and there are no refunds or credits for partially used subscription periods. Refund requests are subject to the discretion of the payment processor (Google Play or Apple), and cancellation stops future renewals but does not refund the current subscription period.
To cancel your Monkey (monkey.app) subscription, you do not need your password specifically for canceling it. If you are using the MONKEY app on Google Play, you can cancel the subscription through the Google Play store settings under 'Subscription.' For MONKEY-web users, you can cancel by clicking 'Monkey Plus' on the homepage and then clicking 'Cancel renewal.' If you do need to reset your password for account access, you can do so here: https://hellomonkey.zendesk.com/hc/en-001/articles/4410692064399-Cancel-subscription (look for password reset options).
- Cost Management: You may want to reduce monthly expenses.
- Alternative Apps: You’ve found another video chat app that better suits your needs, like Omegle or Chatroulette.
- Unused Features: You’re not using premium features like unlimited matches or ad-free chatting.
- Privacy Concerns: Some users prefer to avoid platforms with reported safety issues.
Monkey.app subscriptions are set up to automatically renew for the same duration unless you cancel at least 24 hours before the renewal period. The key landmine is that once you have paid for a subscription period (often yearly), you generally cannot cancel and get a refund for the remainder of that period—you only stop future renewals. So, you effectively are locked into the paid period with no early cancellation refunds even though you can cancel to prevent future charges.
Before cancelling your Monkey subscription, know that your Monkey Plus subscription will remain active until the end of the current billing period, so you can continue enjoying its benefits until then. After cancellation, you will lose access to Monkey Prime starting from the next month. It's important to cancel the subscription properly through the Google Play store or Monkey web platform to avoid unwanted renewals. Additionally, subscriptions are generally non-refundable, so you won't get money back for the current active period after cancelling.
- Where you subscribed (Apple App Store or Google Play)
- Access to your Apple ID or Google Play account
- The device type (iOS or Android)
- The specific name of the subscription (such as "Monkey" or similar)
- Ability to open the relevant app or store (Settings app on iOS or Google Play Store on Android)
- Follow platform-specific steps to locate and cancel the subscription
We've actually written a step by step guide on how to get a refund from Monkey. Check it out!
The Easiest Way to Cancel Monkey
If you’re frustrated trying to cancel your subscription, membership, or bill from Monkey—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Monkey?
MONKEY APP, Monkey, Monkey Money, MonkeyPay, Monkey*APP, Monkey*Subscription, Monkey*Service
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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