Monument Health provides healthcare services and helps you understand your medical bills after treatment. If you get a bill from them, it usually means they billed your insurance first, and what's left after (like co-pays or deductibles) is your part. They make it easier to pay with options like a no-interest payment plan you can spread over up to a year or a longer-term loan option through Commerce Bank. You can also manage and pay your bills online through their MyChart system or call their Patient Financial Services for help and questions.
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The cancellation process is straightforward and can be done online through the user's account by navigating to their membership plan and selecting 'Cancel My Membership'. There is no need to call or go through multiple steps, making it easy for consumers to cancel.
Estimated Time
On average, it takes
3 minutes
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minutes to cancel a Monument Health subscription.
How to Cancel Monument Health: Step by Step
If you purchased through the Monument Health website:
- Log in to your account on the Monument Health website.
- Click on your initials located in the upper right corner of the screen.
- Select the "My Plan" tab from the dropdown menu.
- Scroll to the bottom of the page to find your current membership plan.
- Select "Cancel My Membership" to proceed with the cancellation.
If you need further assistance:
- Email support@joinmonument.com for any questions regarding your cancellation.
Tips & Tricks for Canceling Monument Health
- Call during weekday business hours to reach live representatives rather than voicemail or automated systems.
- Be firm and clear about wanting to cancel immediately without offers or delays.
- Ask for confirmation numbers or written confirmation of cancellation to have proof.
- Escalate to a supervisor if the front-line representative is not cooperative.
- Document all communications including dates, times, and names of representatives for potential disputes.
- Use language that is polite but assertive, avoiding emotional or confrontational tones.
- Request refunds or billing stops explicitly after cancellation to avoid future charges.
- Check bank or credit statements to ensure no unauthorized charges occur after cancellation.
- Use social media or public posts if normal cancellation channels fail, as companies often respond faster to public complaints.
Monument Health Customer Service Info
If you need assistance, here's how you can get in touch with Monument Health's support team.
Cancel Monument Health Script
Script
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Dear Monument Health Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal reasons that require me to reassess my commitments at this time.
I appreciate the services provided and the team’s support. Please confirm the cancellation of my membership at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Monument Health allows cancellation of payments made through their Online Bill Payment system. To request a payment cancellation, patients must call Monument Health Patient Financial Services at 605-755-2455, and refunds typically take 7 to 10 business days to process. Specific details about membership subscription or cancellation policies were not provided on their website.
To cancel a payment or subscription with Monument Health, you need to call their Patient Financial Services at 605-755-2455. There is no mention of needing your password for cancellation through phone support. This suggests that cancellation can be done without requiring a password over the phone. However, for password resets related to MyChart access, you can reset your password at https://mychart.monument.health/MyChart/passwordreset.asp if needed.
- Billing errors and disputes over charges, such as incorrect co-payments and overpricing.
- Failure to handle Medicaid and Medicare claims properly, leading to improper billing and collections.
- Repeated billing for services already paid by secondary insurance.
- Charges applied incorrectly after reaching maximum out-of-pocket insurance limits.
- Upcoding of procedures, such as billing screening colonoscopy as diagnostic.
- Poor customer service, including disrespectful behavior and unresponsiveness.
- Lack of transparency in billing and costs before services are provided.
- Failure to provide refunds or resolve billing issues in a timely manner.
- Inadequate communication, including denial of MyChart access and ignoring email inquiries.
- Hospital's failure to provide assistance or reasonable solutions, such as no ride offered after medical clearance in extreme weather.
Monument Health does not appear to have explicit contracts, lock-ins, or early cancellation fees for their services based on the publicly available information. Payments made through their online bill payment system can be canceled and refunded within 7 to 10 business days after requesting cancellation. However, they offer payment plans with set monthly minimums and longer terms which could potentially extend your financial commitment, so be aware of these when signing up.
Before cancelling a subscription or membership with Monument Health, know that you can cancel anytime through your account's 'My Plan' section. Once cancelled, you will lose access to all benefits associated with your active treatment plan and membership features. It is important to consider that any ongoing health services, support, or medications managed through the Monument Health plan will no longer be accessible. For further assistance or questions, contacting their support via support@joinmonument.com is recommended.
- Guarantor ID (unique number on your statement)
- Account Number for the payment or service you wish to cancel
- Guarantor Name (as listed on your bill)
- Phone number associated with your account
- Date of Birth of the patient or account holder
- Details of the payment or service to be canceled (date, amount, reason, etc.)
- Primary insurance information (if related to billing or coverage)
- Secondary insurance information (if applicable)
- Policyholder details if you are not the policyholder
- Contact Monument Health Patient Financial Services at 605-755-2455 to request cancellation
We've actually written a step by step guide on how to get a refund from Monument Health. Check it out!
The Easiest Way to Cancel Monument Health
If you’re frustrated trying to cancel your subscription, membership, or bill from Monument Health—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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