The Ultimate Step by Step Guide to Cancelling a Mortgage Loan Payment Subscription or Membership (figure.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
Figure.com offers a Home Equity Line of Credit (HELOC) that you can apply for entirely online, with fast approval in minutes and funding in as few as five days. They charge a one-time origination fee but no ongoing account or maintenance fees, making it simple to manage. The loan has fixed interest rates, so your monthly payments are predictable, and you can borrow, repay, and borrow again up to your credit limit. People might get billed by Figure if they have a HELOC with them to pay for things like home improvements, debt consolidation, or major purchases.
To cancel a subscription or mortgage loan payment with Figure.com, a user must contact customer support either via email or phone. The process is relatively straightforward but requires direct communication with customer service, which can take some time depending on response speed.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Mortgage Loan Payment subscription.
How to Cancel Mortgage Loan Payment: Step by Step
If you purchased through Figure.com:
Log in to your Figure account on the website.
Navigate to the Account section.
Click on Subscriptions to view your active subscriptions.
Select the subscription you wish to cancel.
Click on the Cancel Subscription button.
Follow any on-screen instructions to confirm your cancellation.
If you purchased through your credit card:
Contact your credit card company directly.
Request that they block any future payments to Figure.com.
If you purchased through customer support:
Call Figure Customer Support at (888) 819-6388.
Provide your account details to the representative.
Request to cancel your subscription.
Follow any additional instructions given by the representative.
How to Contact Mortgage Loan Payment
If you need assistance, here's how you can get in touch with Mortgage Loan Payment's support team.
Tips and Tricks for Getting a Mortgage Loan Payment Refund
Be persistent and patient when dealing with customer service, as response times can be slow and multiple follow-ups may be necessary.
Use the online mortgage portal thoroughly; explore alternate payment scheduling options if direct payment cancellation or lump sum payments aren’t accepted.
Keep detailed records of all communications and payment attempts to avoid losing documents or having to resend information frequently.
Consider requesting a mortgage recast to reduce payments rather than outright cancellation, which can sometimes be more readily approved.
Choose timing strategically by initiating cancellation or modification requests around billing cycles or before payments are processed to increase chances of success.
Deactivating autopay temporarily during negotiation or forbearance requests can prevent unwanted payments, but be aware this might affect credit reporting.
Use clear, respectful language emphasizing financial hardship or changes in circumstances to foster cooperation from lenders.
Escalate issues by requesting supervisors or using formal complaints if normal customer service channels are ineffective.
Be aware that forbearance or paused payments may still report negatively to credit bureaus; try to get lender agreement in writing on how this will be handled.
Leverage alternative payment methods (like low-fee credit cards or loans from 401(k)s) to maintain payments if possible, minimizing negative impacts.
Why Do People Request Refunds from Mortgage Loan Payment
Financial hardship: Unexpected loss of income or increased expenses making payments unaffordable.
High interest rates: Desire to refinance or switch to lower interest loans elsewhere.
Poor customer service: Frustration with the mortgage servicer's responsiveness or communication.
Errors in billing: Incorrect charges or misapplied payments leading to disputes.
Change in circumstances: Moving to a new home, selling property, or changes in financial priorities.
Escrow account issues: Overcharged escrow amounts or disagreements about escrow funds.
Loan terms dissatisfaction: Unfavorable terms realized after signing the mortgage agreement.
Financial scams or fraud concerns: Fear or suspicion related to mortgage transactions.
Better offers available: Competitors offering more attractive loan or payment options.
Lack of transparency: Unclear fees, charges, or loan conditions.
Mortgage Loan Payment Refund Script
Script
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Dear Mortgage Loan Payment, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Mortgage Loan Payment Refund Policy
Figure.com does not provide explicit information on their website about a membership, subscription, or bill cancellation policy related to Mortgage Loan Payments. However, they offer loan assistance and forbearance options for deferment of payments under certain conditions. For precise cancellation or subscription termination policies, contacting Figure.com customer support directly is recommended.
The Easiest Way to Get a Mortgage Loan Payment Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Mortgage Loan Payment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Figure.com's Mortgage Loan Payment service does not charge any early cancellation or prepayment fees, meaning you can pay off your loan early without penalties. However, there is no explicit information about subscription or membership cancellation policies, contracts, or lock-ins that might prevent you from cancelling immediately. It's advisable to review specific terms before committing, but generally, there are no financial lock-in gimmicks to worry about for early loan payoff.
Financial hardship: Unexpected loss of income or increased expenses making payments unaffordable.
High interest rates: Desire to refinance or switch to lower interest loans elsewhere.
Poor customer service: Frustration with the mortgage servicer's responsiveness or communication.
Errors in billing: Incorrect charges or misapplied payments leading to disputes.
Change in circumstances: Moving to a new home, selling property, or changes in financial priorities.
Escrow account issues: Overcharged escrow amounts or disagreements about escrow funds.
Loan terms dissatisfaction: Unfavorable terms realized after signing the mortgage agreement.
Financial scams or fraud concerns: Fear or suspicion related to mortgage transactions.
Better offers available: Competitors offering more attractive loan or payment options.
Lack of transparency: Unclear fees, charges, or loan conditions.
Loan number
Borrower Information: Name, last 4 digits of Social Security Number, email address, primary and alternate phone numbers, preferred contact method(s), and military status
Property Information: Property address, mailing address (if different), property status (primary/second home/investment), occupancy status, intent regarding the property (keep/sell/transfer/undecided), sale listing and agent details (if listed), HOA/condo fee status & amount (if applicable)
Hardship Information: Hardship start date, duration (short-term/long-term/resolved with resolution date), type(s) of hardship (e.g., unemployment, income reduction, expenses increase, disaster, COVID-19, disability/illness, divorce, death, employment transfer, other), supporting documentation as applicable
Borrower Income: Monthly income amounts by type (e.g., wages, self-employment, unemployment, Social Security, rental, investment, other) (no documentation required for income)
Borrower Certification and Agreement: Signature and date
Submission of Application: All information and required documents submitted to myaccount@figure.com
Phone Assistance: 888-527-1950
Before cancelling a mortgage loan payment subscription with Figure, be aware that cancelling may mean you lose access to any online account management tools or benefits associated with the subscription, such as easy payment tracking and digital communication channels. It's important to consider that stopping payments without formal loan repayment arrangements can lead to late fees, penalties, or even default on the mortgage loan. Always check with Figure's customer service for assistance before cancelling to avoid negative impacts on your credit and to explore possible repayment options or loan assistance programs.
Figure.com does not provide explicit information on their website about a membership, subscription, or bill cancellation policy related to Mortgage Loan Payments. However, they offer loan assistance and forbearance options for deferment of payments under certain conditions. For precise cancellation or subscription termination policies, contacting Figure.com customer support directly is recommended.
To cancel a Mortgage Loan Payment subscription on Figure.com, you typically need to log in with your account, which requires your password or a one-time passcode. There is phone and chat support available during business hours, but for subscription cancellation, having account access is usually necessary. If you need to reset your password, you can do so at this link: https://www.figure.com/dashboard (click 'Forgot Password'). This ensures secure handling of your subscription cancellation.
We've actually written a step by step guide on how to get a refund from Mortgage Loan Payment. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Mortgage Loan Payment subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Mortgage Loan Payment account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Mortgage Loan Payment online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Mortgage Loan Payment May Show Up On Your Statement As:
FIGURE LOAN PAYMENT FIGURE PAYMENT FIGURE MORTGAGE PMT FIGURE HOME LOAN PMT FIGURE LOAN PRINCIPAL FIGURE LOAN INTEREST
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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