Mountainside Fitness offers different membership options including individual, couples, and family plans with flexible billing like 12-month commitments, month-to-month, or paying in full for the year. Memberships come with perks like access to virtual fitness classes, unlimited childcare for families, and discounts if you pay through a checking account. They also have special offers like free first month for new members and $0 cost memberships for seniors through Medicare. So if you see charges from them, it’s probably for your gym membership plan and the benefits that come with it.
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The cancellation process requires mailing a certified letter with specific information to a physical address. It cannot be done online, by phone, or via email, making it moderately difficult and time-consuming for a consumer to cancel.
Estimated Time
On average, it takes
7 days
00
00
minutes to cancel a Mountainside Fitness subscription.
How to Cancel Mountainside Fitness: Step by Step
If you purchased through Mountainside Fitness directly:
- Prepare a cancellation notice that includes:
- Your full name
- Your key tag number
- Your email address
- Mail the cancellation notice via certified U.S. mail to the following address:
- Mountainside Fitness
- 7135 E Camelback Rd. Ste. 235
- Scottsdale, AZ 85251
- Attn: Cancellations
- Request a return receipt to confirm that your notice has been received.
- Note: Cancellations cannot be completed over the phone, email, social media, or text.
Tips & Tricks for Canceling Mountainside Fitness
- Insist on cancelling in person if possible, as phone or mail cancellations often lead to delays or ignoring.
- Be persistent with calls and visits; several users reported multiple attempts before billing stopped.
- Act confused or claim you’ve already moved far away so you cannot physically come in to sign paperwork; this can pressure staff to cancel immediately.
- Ask for specific paperwork and do not accept vague instructions; users reported difficulty finding cancellation documents online.
- Send cancellation requests via certified mail to corporate if unable to visit in person to have proof of delivery.
- Be aware of potential automatic renewals and unclear billing charges; keep close track of payment dates and amounts.
- Escalate to managers or corporate if front-line staff are unhelpful; some report only managers can process cancellations.
- Document all communications including dates, times, and names of people spoken to for evidence if disputes arise.
- Watch out for freeze or suspension promises that may be ignored, resulting in continued charges.
- Use firm and clear language about your intent to cancel and stop all charges immediately to reduce back-and-forth.
- Consider legal or complaint channels such as Better Business Bureau complaints if unfair charges or refusal to cancel persist.
Mountainside Fitness Customer Service Info
If you need assistance, here's how you can get in touch with Mountainside Fitness's support team.
Cancel Mountainside Fitness Script
Script
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Dear Mountainside Fitness Team,
I hope this message finds you well. I am writing to request the cancellation of my membership. Due to personal circumstances, I am unable to continue my subscription at this time.
I appreciate the services and support provided during my time as a member, and I look forward to the possibility of rejoining in the future. Please confirm the cancellation of my membership and any final billing details.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Mountainside Fitness requires members to cancel their membership by mailing a written notice via certified U.S. mail to their Scottsdale office. Cancellations cannot be processed over the phone, email, social media, or text, ensuring the request is official and verifiable.
To cancel your subscription with Mountainside Fitness, you do not need your password. You cannot cancel by phone, email, social media, or text. Instead, you need to mail a cancellation notice via certified U.S. mail, including your name, key tag number, and email for confirmation, to their Scottsdale address. No password or online account access is required for cancellation.
- Refund issues after canceling within the promised refund period.
- Repeated incorrect charges and difficulty canceling memberships.
- Poor customer service, including refusal to escalate issues or speak with managers.
- Double billing due to insurance adjustments and denied refunds.
- Surprise annual fees charged without proper notification; refusal to reverse fees or allow cancellation except in person.
- Dissatisfaction with facility management and staff behavior, affecting feelings of safety and respect.
- Failure to communicate service disruptions (e.g., steam room out of order).
- Continued receipt of unwanted promotional emails despite unsubscribe requests.
- Erroneous billing and lack of resolution or refunds for billing errors.
- Poor business practices leading to frustration when trying to cancel or resolve billing issues.
Mountainside Fitness employs a notably restrictive cancellation policy that can be quite frustrating. You typically cannot cancel your membership by phone, email, or online, and must either visit a club in person or send a certified mail cancellation notice, which requires an in-person post office visit. Additionally, the membership contract is non-refundable and members who cancel repeatedly may lose promotional offers or must pay higher month-to-month trial rates, making it a cumbersome and potentially costly process to cancel quickly.
Before cancelling your Mountainside Fitness membership, know that you must either visit a club location in person or send a cancellation notice via certified U.S. mail with a return receipt requested. Cancellations cannot be processed by phone, email, social media, or text. When you cancel, you will lose access to all club facilities and membership benefits immediately. If you want to temporarily pause your membership instead, you can freeze it for up to 30 days by visiting a club or sending a certified letter.
- Full name of the account holder
- Key tag number associated with the membership
- Email address for confirmation
- If mailing: Write a cancellation notice and send it via certified U.S. mail, return receipt requested
- Mailing address for cancellations:
Mountainside Fitness
7135 E Camelback Rd. Ste. 235
Scottsdale, AZ 85251
Attn: Cancellations - In-person cancellations: Visit a club location; bring your key tag (recommended) and a form of identification may be helpful
- Cancellations cannot be processed by phone, email, social media, or text
We've actually written a step by step guide on how to get a refund from Mountainside Fitness. Check it out!
The Easiest Way to Cancel Mountainside Fitness
If you’re frustrated trying to cancel your subscription, membership, or bill from Mountainside Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Mountainside Fitness?
MOUNTAINSIDE FITNESS, MNTNSIDEFITNESS, MOUNTAINSDIE FITNESS
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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